ClientBase Online and ClientBase Windows offer PNR integration with Amadeus today through our Merge to PNR and PNR Import features. These features rely on Amadeus PlusScripts, which utilizes ActiveX technology that is only available when connecting through Internet Explorer.
Amadeus has advised that they will no longer support PlusScripts effective April 30, 2021, and they will be decommissioned by June 30, 2021. If you are interested in extending PlusScript usage beyond April 30, please contact Amadeus directly.
Due to this change, you will need to begin using the Clipboard option when merging your profile data from ClientBase to Amadeus.
- Steps to Merge Profile Data to Amadeus using Clipboard in ClientBase Online
- Steps to Merge Profile Data to Amadeus using Clipboard in ClientBase Windows
The PNR Import feature will require a ClientBase enhancement to connect to Amadeus Platform Connect using their latest API. You will need to manually input reservation details from Amadeus into your ClientBase Res Card.
We plan to upgrade ClientBase to use the new Amadeus API but have not yet determined a timeline for when this will be available. We will keep you posted as we know more.
We apologize for any impact this may have on your operations. Our support teams are available to assist you with any questions during this transition period. For additional help, please contact via the chat window below.