Tres Certified Consultants (TCC)

The Tres Certified Consultant (TCC) Program is a network of independent contractors supporting and training Trams Back Office and ClientBase products. Some of them are agents, some are accountants, and others are industry consultants. In all cases, Trams and ClientBase Products and Services provides Certified Consultants with an extensive training curriculum and testing to assure you proficiency in all Trams Back Office and ClientBase products. Trams Back Office and ClientBase refers a consultant at your request. Most of them work remotely. Rates and payments are between you and the consultant. To verify certification of your consultant, look for the Tres Certified Consultant logo on their business cards. Only those who have attended training and passed extensive testing are permitted to display this logo.

If you are interested in becoming a TCC, please email [e-mail].

Advanced Certification: TCC’s have passed advanced testing for ClientBase and Trams Back Office

Disclaimer:
Our goal is to match its customers with competent consultants that have a proven history they can work with our products. While Trams Back Office and ClientBase customers have had success in working with these companies, we do not own or control the companies and organizations listed. Therefore, by using these consultants, our customers understand, acknowledge and accept that Tres Technologies cannot be held liable or responsible for any adverse event that takes place with the companies listed. Choosing a company or organization is strictly voluntary and done so at the sole risk of the customer.

List of Tres Back Office and ClientBase Certified Consultants

*Please click the name or state to see additional communications, services and specialties.

TCC Name	State	Phone	Email	Products Supported*
Jamie Haley (Morrison)	ARIZONA	Phone: [phone]	Email: [e-mail]	TBO, CBW, IC/Host
Steve Jonas	ARIZONA	Phone: [phone]	Email: [e-mail]	TBO
Alice Guilfoyle	CALIFORNIA		Email: [e-mail]	TBO, CBW
Leo Maqueira	CALIFORNIA	Phone: [phone]	Email: [e-mail]	TBO
Eduardo Gomez	CALIFORNIA	Phone: [phone]	Email: [e-mail]	TBO, CBW, Sabre, Amadeus
Jan Jarman	CALIFORNIA	Phone: [phone]	Email: [e-mail]	TBO
Linda Sumner	CALIFORNIA	Phone: [phone]	E-mail: [e-mail]	TBO, CBW
Cyndi Steele	CALIFORNIA	Phone: [phone]	E-mail: [e-mail]	TBO, CBW
Jackie McMahon	COLORADO	Phone: [phone]	E-Mail: [e-mail]	TBO, Sabre Interface, Sabre Scripts
Fay Bean	FLORIDA	Phone: [phone]	E-mail: [e-mail]	TBO, CBW
Maria Prodhomme	FLORIDA	Phone: [phone]	E-mail: [e-mail]	TBO, CBO
Thomas Sycko	FLORIDA and MICHIGAN	Phone: [phone]	Email: [e-mail]	TBO, CBW, CBO, IC/Host, Sabre
Susan Stone	ILLINOIS	Phone: [phone]	Email: [e-mail]	CBW, CBO
Donna Welke	ILLINOIS	Phone: [phone]	Email: [e-mail]	TBO, CBW, Worldspan Interface
Lou Ann Losie	KANSAS	Phone: [phone]	E-mail: [e-mail]	TBO
Teresa Gerson	KENTUCKY	Phone: [phone]	E-mail: [e-mail]	TBO
Henry S. Donaldson	MINNESOTA	Phone: [phone]	Email:  [e-mail]	TBO, Worldspan Interface
Nanette Crader (McCroskey)	MISSOURI	Phone: [phone]	Email: [e-mail]	TBO
Dennis R. Bagley	NEVADA	Phone: [phone]	E-mail: [e-mail]	TBO, IC/Host
Paula Robbins	NEW HAMPSHIRE		E-mail: [e-mail]	TBO, Worldspan, Sabre
Ann Marie White	NEW YORK	Phone: [phone]	E-mail: [e-mail]	TBO, Amadeus, Sabre, Apollo Interface, CB
Shari Putnam	NEW YORK	Phone: [phone]	Email: [e-mail]	TBO, Sabre & Amadeus Interface
Patti Van Stone	OHIO	Phone: [phone]	E-mail: [e-mail]	TBO, Worldspan
Craig Baldridge	OHIO	Phone: [phone]	Email: [e-mail]	CB
Teresa Gerson	TENNESSEE	Phone: [phone]	E-mail: [e-mail]	TBO
Bill Shelley	TEXAS	Phone: [phone]	Email: [e-mail]	TBO, CB, Amadeus, Apollo & Worldspan Interface and Scripts, Crystal Reports
Pauline Drvenkar	TEXAS	Phone: [phone]	Email: [e-mail]	TBO, CBW
Nancy Laxton	TEXAS	Phone: [phone]	E-mail: [e-mail]	TBO, Crystal Reports
Melissa Deffet	TEXAS	Phone: [phone]	Email: [e-mail]	TBO
My Hoang Thanh Le	TEXAS	Phone: [phone]	Email: [e-mail]	TBO
Jim Sarrano	VIRGINIA	Phone: [phone]	Email: [e-mail]	Everything
Julie Durham	WISCONSIN	Phone: [phone]	Email: [e-mail]	CBW, CBO, Sabre & Travelport Interface
Sanjay Arora	CANADA and USA	Phone: [phone]	Email: [e-mail]	TBO, Amadeus & Sabre Interface, Crystal Reports, Script Writing
Rose-Marie Lambert	CANADA	Phone: [phone]	Email: [e-mail]	TBO, CBW, Amadeus, Sabre & Galileo Interface
Aziz Telya	CANADA	Phone: [phone]	Email: [e-mail]	TBO, CBW, Interface with all GDS'
Chandan Chakraborty	CANADA	Phone: [phone]	Email: [e-mail]	TBO

*Please click the name or state to see additional communications, services and specialties.

ARIZONA

Jamie Haley (Morrison) - Advanced Certification – CB and TBO

Scottsdale, AZ

Phone: [phone]

Email: [e-mail]

Specialties: Trams Back Office, Accounting, Agency Operations & Training (US version), IC/Host Interface, Groups, ClientBase Certified, Trams Back Office Conversions/Migrations & Training. Remote accounting and Onsite training both on Trams Back Office and ClientBase, Assistance with Financial/Tax Audits. TCC since 1995. **Remote Accounting **Willing to travel

About me:  I have used Trams for 33 years and had my own consulting business for 23 years. I have worked with large & small agencies.  My strengths are on the accounting/General Ledger end. One of only 4 or 5 “Advanced Certified” consultants. 

Steve Jonas

Tucson, AZ

Phone: [phone]

Email: [e-mail]

Specialties:  Trams Back Office, Accounting, Trams Back Office Conversions/Migrations & Training. Remote accounting and Onsite training.  TCC since 1995. **Remote Bookkeeping 

CALIFORNIA

Alice Guilfoyle

Riverside, CA

Email: [e-mail]

Services: Setup, Support and Training for Trams Back Office and ClientBase

Specialties: Trams Back Office and ClientBase New Installations, Training, and setup, Database Clean up.  Accounting (Daily/Monthly/Yearly) Operations, Remote Access, and On-Site Services available. ARC Reporting/Settlements, Commission import processing.

About Me: Highly trained with over 25 years of Trams Support Desk Experience

**Remote access training and support

 

TCC Services   

Leo Maqueira

Los Angeles, CA

Phone: [phone]

Email: [e-mail]

Services: Onsite & remote support for Trams Back Office.

Specialties: Strong accounting background. Providing full charge accounting services including group management & ARC reports.  Highly trained TRAMS consultant with over 27 years of experience. 

*Bilingual: English & Spanish  **Willing to Travel

About Me:  I am born and raised in Los Angeles, CA, living in in the Marina Del Rey area. I started my TRAMS career in 1992 with TRAMS, Inc.  Fun Fact: As one of the founders of the TCC Program I helped create the first TCC Certification test and I’ve been TCCing ever since.  I was recently rehired by TRES to assist with support and the development of the new TRES product. I am excited to see what the future holds for the travel industry and look forward to helping agencies succeed with our TRES products.

Eduardo Gomez

Whittier, CA

Phone: [phone]

Email: [e-mail]

Specialties: TRAMS installation and new agency setup and training, Accounting (Single & Multiple balance sheets). Daily agency operation, Monthly procedures, Fiscal Year-End closing. Reporting, Sabre, Amadeus, Client Base. Emergency assistance, Onsite training. Entrenamiento y soporte técnico en Español.

*Willing to travel **Remote Support

Jan Jarman 

Sacramento, CA 

Phone: [phone]

Email: [e-mail]

Specialties: Trams Back Office – Remote & On-Site Accounting, Training, and Monthly Bookkeeping **Willing to travel

The Travel Group, Inc.

Linda Sumner (TCC since 1996)

Fountain Valley, CA

Phone: [phone] 

E-mail:  [e-mail]

Specialties: Trams Back Office (Agency Training and Setup), Reporting, Accounting (Daily/Monthly/Yearly Operations, Remote Access Bookkeeping Services), ClientBase

**Willing to travel

TeamSteele Consulting

Cyndi Steele (Trams Support 1995-2021)

Culver City, CA

Phone: [phone]

E-mail: [e-mail],  [e-mail]

Services: On-Site and Remote Setup, Support and Training for Trams Back Office and ClientBase

Specialties:  Trams Back Office and ClientBase (Agency Training and Setup). Strong accounting background. Highly trained with over 26 years of Trams Support Desk Experience.  Accounting (Daily/Monthly/Yearly) Operations, Financials, Remote Access and On-Site Bookkeeping Services. ARC Reporting/Settlements, Commission Processing, Bolt Utility, and accounting processes and reconciliation daily through yearly 

**Willing to travel

COLORADO

Jackie McMahon, CTC – Advanced Certification – CB and TBO

Scripts by Design (Sabre Scripts – Custom Scripts and Trams Packages) Loveland, CO

Phone: [phone]

E-Mail: [e-mail]

Website: www.scriptsbydesign.com

Specialties: Trams Back Office, Sabre Interface, Sabre Scripts (Custom Scripts and Trams Packages), Agency Operations & Training, Remote Training and Database Cleanup, Remote Booking.

FLORIDA

TCC Consulting - Advanced Certification – CB and TBO

Fay Bean 

Hollywood, FL 

Phone: [phone]

E-mail: [e-mail]

Specialties: Trams Back Office, Agency Setup/Operations, Training, Accounting, Trams Back Office conversions, ClientBase Certified. Remote accounting and training available for both Trams Back Office and ClientBase, assistance with report preparation for financial/tax audits. TCC since 1996.

**Remote Accounting/Training **On-site Training

About me:  My background as a CPA and educator has served me well in training agencies on both Trams Back Office and ClientBase.  Establishing TCC Consulting over 25 years ago has provided me with the opportunity to share my knowledge with many different agencies in the States and Caribbean.  In addition, I have worked with numerous Trams Back Office customers in providing accounting services on a weekly, quarterly and annual basis.

Millennial Consulting, LLC

Maria Prodhomme

Sunrise, FL

Phone: [phone]

E-mail: [e-mail]

Specialties: Trams Back Office – Remote & On-Site Accounting, Reporting, Accounting (Daily/Monthly/Yearly Operations, Remote Access Bookkeeping Services), ClientBase Online. Remote monthly bookkeeping services. Trilingual: English, Spanish and French.

Thomas Sycko - Advanced Certification (CB and TBO)

Metro Detroit, Mich. and Miami/Palm Beach, Fla.

Tel. [phone]

Email: [e-mail]

Specialties: ClientBase (Windows, Online and Browser), Trams Back Office, Groups Management, IC/Host Interface. New agency setup, implementation and training.  Ongoing training and support.  Sabre proficient. Remote and on-site services available.  Willing to travel.

 

ILLINOIS

Susan Stone

Chicago, IL

Phone: [phone]

Email: [e-mail]

Specialties: ClientBase Windows and ClientBase Online Specialist, New Installations, Training, and Setup, Res Card and Live Connect Specialist. Import Specialist. Moving ClientBase profile information to a new ClientBase database.

Remote access training & support. Willing to travel. On site Training. Hourly and daily rates are available

About me: 25 years of ClientBase/Trams Support Desk Experience

TPC, Inc.

Donna Welke

Tinley Park, IL

Phone: [phone]

Email: [e-mail]

Website: www.tpconsult.com

Specialties: Trams Back Office, ClientBase, Agency Operations, Worldspan Interface, telephone support, remote assistance and local on-site training available. PC Services: Network, Internet, Security, Hardware and Software.

KANSAS

Lou Ann Losie

Wichita Kansas

Phone: [phone]

E-mail: [e-mail]

Specialties:  Remote Accounting & Training for Trams Back Office.  Remote Monthly Bookkeeping Service.

KENTUCKY

Teresa Gerson, CPA, TCC 

Louisville, KY

Mobile: [phone]    

E-mail: [e-mail] 

Specialties: Trams Back Office, Accounting, Back Office Training, Trams Back Office conversions and startup training, IAR Training, remote training & remote monthly bookkeeping services, Bank training and report building.**Willing to travel

MICHIGAN

Thomas Sycko - Advanced Certification (CB and TBO)

Metro Detroit, Mich. and Miami/Palm Beach, Fla.

Tel. [phone]

Email: [e-mail]

Specialties: ClientBase (Windows, Online and Browser), Trams Back Office, Groups Management, IC/Host Interface.  New agency setup, implementation and training.  Ongoing training and support.  Sabre proficient. Remote and on-site services available.  Willing to travel.

MINNESOTA

Automation Consultants

Henry S. Donaldson, Senior Associate

Minneapolis, Minnesota

Telephone:  [phone]

Fax:  [phone]

Email:  [e-mail]

Website: www.automationconsult.com

Specialties:  Trams Back Office initial setup, Hardware, WORLDSPAN Interface, and remote assistance setup. **Willing to travel

MISSOURI

Nanette Crader (McCroskey)

Springfield, MO

Phone:  [phone]

Fax:  [phone]

Email: [e-mail]

Specialties: Specializing in Remote and On-Site Accounting and Training for Trams Back Office; Multiple Branch Accounting.  Formal education includes B.S. Accounting and M.A. Teaching.  Active TCC since 1998.

**Willing to travel

NEVADA

DRB Consulting, Inc.

Dennis R. Bagley

Reno, NV

Mobile: [phone]

Phone:  [phone]

E-mail: [e-mail]

Specialties: Trams Back Office, Accounting, Agency Operations & Training, IC/Host Interface, Groups,

Trams Back Office Conversions/Migrations & Training.  Remote accounting and onsite training on Trams Back Office, Assistance with Financial/Tax Audits. TCC since 1988. 

**Willing to travel **Remote Accounting

NEW HAMPSHIRE

Paula Robbins

Exeter, NH

E-mail: [e-mail]

Specialties: Trams Back Office, IAR, Worldspan and Sabre Front & Back Office Functions, Agency Operations and familiar with ClientBase.

NEW YORK

Ann Marie White

Huntington, NY

Phone: [phone]

E-mail: [e-mail]

Specialties: Trams Back Office, Accounting, Amadeus Interface, Apollo Interface, ClientBase by TRAMS, ClientBase, Hardware, SABRE Interface, Training  **Remote Login

DePrez Travel Bureau, Inc.

Shari Putnam

Rochester, NY

Toll Free: [phone] x 232

Email: [e-mail]

Specialties: Trams Back Office, Multiple Branch Accounting, Training on day to day functions as well as month and year end accounting, including report preparation for yearly financial/tax audits, Sabre Interfacing, Amadeus Interfacing.

OHIO

Travel Bookkeeping Made Easy

Patti Van Stone, TCC

Cincinnati, Ohio

Phone:  [phone]

E-mail: [e-mail]

Specialties:  Trams Back Office, Worldspan front office, interface and conversions. Individual or group training available. 20+ years’ agency accounting experience.  Bookkeeping services available onsite and via remote login. Internal and external reporting Organization and set up.

**willing to travel **remote access available **reasonable rates **references available from prior clients

Creative Travel Agency Consulting

Craig Baldridge, TCC

Shawnee Hills, OH (Columbus)

Phone: [phone]

Email: [e-mail]

History:  Successful Travel Agency owner for 25 years.  BSBA in Operations Management.  ClientBase user since 1998 (Third Party Solutions). Member in Travel Agency Management Solutions (TAMS) for 15 years.

Specialties:  To help Travel Agencies and Advisors improve their profitability and internal workflows.  Improve daily operations, increase sales and revenue dollars, and improve individual and company profitability by focusing on ClientBase utilization, extensive use of new reporting capabilities, and applying What If thinking and problem solving. 

**Hourly and daily rates available.  **Remote access training & support.  **Willing to travel.

TENNESSEE

Teresa Gerson, CPA, TCC 

Nashville, TN

Mobile: [phone]    

E-mail: [e-mail] 

Specialties: Back Office, Accounting, Back Office Training, Trams Back Office conversions and startup training, IAR Trams Training, remote training & remote monthly bookkeeping services, Bank training and report building. **Willing to travel

TEXAS

Shelley Consulting - Advanced Certification – CB and TBO

Bill Shelley 

Houston: [phone]

Email: [e-mail]

Websites: www.shelleyconsulting.com  and www.tramsinterface.com

Specialties:  

• Trams Back Office remote training and setup
• Accounting - Remote bookkeeping services
• Trams Interface solutions. Script Packages
  • Amadeus
  • Travelport - Apollo 
  • Travelport - Worldspan
• Custom GDS Scripts for all systems
• Custom Crystal Reports for Trams and ClientBase
• Remote Access for training and troubleshooting.
• ClientBase setup, training, and reporting.
• Custom software including:     
  • Credit Card Reconciliation Software. 
  • Software to create profiles, rescards, reservations, et al in ClientBase.
  • CB2OBO exports ClientBase Invoices and Bookings to “Other Back Office” systems such as Travcom and GlobalWare.

TBO Consulting

Pauline Drvenkar

Houston, Texas

Email: [e-mail]                          

Phone: [phone]

Specialties: Trams Back Office Accounting & Training, Remote Accounting Services, Financial and Client Reporting,  Database Cleanup, ClientBase Training.

**Remote Accounting/Training

Nancy Laxton Consulting

Cell Phone:  [phone]

E-mail:  [e-mail]

Specialties: Trams Back Office, Tams Reporting, Corporate and Leisure Travel, Multiple Branch Accounting, Excel Spreadsheets, Payroll and Benchmarking , Daily, Weekly, and Monthly Accounting including CC Reconciliations, Custom reporting: Report Generator, Crystal Reports and Excel. Data Import and Export. 

**Willing to Travel **Remote Access **On-site Training ** Grasp Reporting **References Available

Melissa Deffet, CPA

Houston, Texas

Email: 

Phone:  [phone]

Specialties:  Trams Back Office Accounting & Training, New Agency Setup, Remote & Onsite Accounting Services.  Financial and Client Reporting.  Assistance with Audits/Tax preparation.  Database cleanup.  

**Remote Accounting/Training **Willing to travel

W Travel Holdings

My Hoang Thanh Le

Houston, Texas

Mobile: [phone]

Email:  [e-mail]

Specialties: Trams Back Office

VIRGINIA

Agency Management Concepts, Inc.

Jim Sarrano

Washington, DC area

Phone: [phone]

Email: [e-mail]

Key Products/Services:

• Legacy Database conversions – thousands of these have been performed that have included ADS, ADSx, TSN, Travelbase, World Ledger, Central Command/Agresso, Globalware, Travcom, Globalmax, Wincruise, WL4000, CruiseWeb, Q3, ClientEase, Maximizer, Travelworks, and other “Home Grown” systems.
• ClientBase/Trams Back Office Database Merges – hundreds of these have been performed, and brings over all vital Clientbase (Profile and Rescard detail) and/or Trams Back Office (transactional – invoices/payments). This is a must for the utilization of newly acquired agency database, and can be used to create a new database from selected data within any given Trams database.
•  Independent Contractor Imports – Don’t lose your data when moving to another host
• On-Going Transactional Data Imports - this import routine will utilize any source data desired (i.e. Booking engine transactions,  PBX, CRM, or other source data) into ClientBase/Trams applicable database tables as a scheduled task or batch. No more manual input.
• Database Repair – not many repairs are beyond our capabilities. Most are fairly routine (i.e. add or correct Travel Types, Branching, Groupings, Invoice status, "Submit to" designation, Udids, and Profile interface ids). Corrections for Hotel vendors to reflect only one vendor profile, with the proper interfaceid and/or alt id (accounting for multiple GDS systems), and reassignment of bookings to the one has been found to be of significant value for both corporate and leisure agencies.
• Other Custom Data Services - Do you have the horsepower or talent it takes to address a particular "IT" requirement regarding the Trams database? Why go through a learning process for a "one-shot deal"? We're at the top of our learning curve...In fact; we may have already addressed a similar situation. Why not expend your resources more efficiently?

WISCONSIN

Travel Agency Consulting

Julie Durham    

Milwaukee, WI

Phone:  [phone]

Email: [e-mail]

LinkedIn

Website – coming soon!

Specialties / History:

 As a successful Travel Agency Manager for over 25 years, counting small and large agencies in my resume.  My objective is to support Travel Agency Owners, Managers, and Advisors focusing on internal processes to increase sales and revenue. 

ClientBase ( Windows, Online) New Agency setup, implementation, and training. Ongoing training and support. Reporting. Daily, Monthly, and Annual reporting. TAMS / Ken Jonker report consulting,  Data clean up, Marketing.  CB to GlobalWare proficient.  Sabre and Travelport interfacing.

 **Hourly and daily rates are available. **Remote access training & support. **Willing to travel

CANADA and USA

Sanjay Arora, B. Com (H), MBA, TCC

Mississauga, ON

Phone: [phone]

Email: [e-mail]

Specialties: 

• Trams Back Office installation and setup.
• Accounting, Training and implementation either onsite or remotely.
• Training to Staff enabling them to handle bookkeeping and general accounting work independently.
• Conversions and interface from Amadeus, Sabre, Farelogix etc.
• Report Generator, Crystal Reports and coordination with Script Writers to make the CRM/Accounting procedure and process fully automated. 
• Customize TBO to agency specific needs and requirements.
• Help in Web services and API integration.
• Bookkeeping and Accounting Services till finalization of accounts as per Company(ies)/ Agency(ies) policies and procedure coupled with Quality Control (QC) checks.
• Help in finalizing Accounts for Compilation, Verification, Note to Readers, Review Engagement and/or Audit wherein I can interact with external Auditor on behalf of the Company/ Agency.
• Can help customers using Trams, across the globe including Canada, USA.

CANADA

TCC4Canada Consulting Ltd.

Rose-Marie Lambert

Victoria/Vancouver, BC

Phone: [phone]

Email: [e-mail]

Specialties: Trams Back Office and/or ClientBase training and implementation on site or remotely.  Conversions and interface from Amadeus, Sabre or Galileo.  Accounting and operations.  On-Site branch training and group/class training.  Trams CC Merchant and Trams Report Generator.  Customize to agency needs and requirements. French/English

**Willing to travel

Aziz Telya

Montreal, Quebec

Phone: [phone]

Email:  [e-mail]

Specialties:  

• TRAMS and ClientBase installation, setup, customization
• TRAMS and ClientBase Training and process auditing, on-site or remote
• Database conversion or migration from other back-office solutions
• Interface setup and training in Sabre, Apollo, Galileo and Amadeus
• Accounting, bookkeeping and back-office support, either full or replacement
• Fully versed in OPC/TICO/IATA requirements
• Almost 20 years of experience in Canadian travel industry, specializing in TRAMS, back-office and management consulting.
• Fully bilingual, English and French

*Willing to travel

Chandan Chakraborty

Toronto, Ontario

Phone: [phone]

Email: [e-mail]

Specialties:  Trams Back Office: Installation/Interface/Database Conversions & Customize setup as per agency needs and requirements. On-site and Remote Training: Specialty in Canadian Travel Industry Legislations (IATA/TICO/HST, etc.) Bookkeeping & Accounting Services. (Over 25 years Airlines & Travel Industry Accounting Experience) *Willing to travel