In this guide:
- Quick Steps
- Initial setup
- ARC and BSP Service Fees
- Cash, check, and credit card merchant service fees
Quick Steps
Before issuing services, ensure the initial setup has been completed.
ARC and BSP service fees
| Action | Example | |
|---|---|---|
| 1 | Book air segments but do not issue ticket(s) | |
| 2 | Create service fee MCO using SFP format | SFPUSD50.00/LR |
| 3 | Retrieve the PNR and create service fee free-text (DI-FT) accounting remark. | DI.FT-MS90A*ALXD*TK0000000000*TT11*TF50.00*CM96.5 |
| 4 | Optional: Override PNR form of payment | DI.FT-MS90*FPVI4444333322221111 |
| 5 |
Generate invoice and MIR
|
TKP or TKPDIDAD |
Cash, check, and credit card merchant service fees
| Action | Example | |
|---|---|---|
| 1 | Book segments but do not issue ticket(s) | |
| 2 | Create service fee free-text (DI-FT) accounting remark. | DI.FT-MS90S*VCSVCFEE*TT11*TF50.00*CM100 |
| 3 | Enter or override form of payment |
Override PNR form of payment DI.FT-MS90*FPCASH Credit Card Merchant DI.FT-MS90*CP4*FPVI4444333322221111*XP1235 |
| 4 |
Generate invoice and MIR
|
With airline tickets: TKP Without airline tickets: TKPDIDAD |
Initial set up
Before interfacing service fees, you will need to create Trams vendor profiles for each type of fee and review your Trams travel types to find the TT number used for service fee bookings. You also need to ensure certain Travelport+ settings are in place so ARC/BSP service fees interface correctly.
Trams Setup
- Create vendor profiles for ARC/BSP and non-ARC/BSP service fees.
- For ARC fees, the profile interface ID must be XD and the airline number must be 890.
- For IATA/BSP fees, the profile interface ID must be XB and the airline number must be 954.
- Optional: Enter a default commission that equals the net amount of commission on fee bookings. ARC charges 3.5% for most fees, so the commission rate is 96.5% (100% – 3.5%).
- Create a vendor profile for non-ARC/BSP service fees.
- The interface ID can be any ID that is not used by another profile. Many agencies use “SVCFEE”.
- Optional: Since the agency keeps 100% of non-ARC/BSP fees, enter 100% as the default commission.
- Open Utilities > Setup > Travel Types to find the travel type number used for service fee bookings. The default travel type is “11”.
Travelport+ setup
- Enter MMOD to display your agency’s MIR options table. Ensure MISC DOCS = Y.
- Enter MMTD to display your agency’s MIR types table. Ensure MPD = N.
ARC and BSP Service Fees
- The airline code (AL) refers to the airline code used for your market’s service fee MCOs. ARC (U.S.) uses the code “XD”. IATA (Canadian) agencies use the code “XB”.
- The Trams travel type (TT) your agency uses to track service fee bookings. The default Trams travel type for service fees is “11”.
- The commission (CM) is the amount the of the service fee less the ARC and IATA processing fee. Most transactions are assessed with a 3.5% fee, resulting in a net commission of 96.5%. If your Trams vendor profile includes the default commission rate, you do not need to include the *CM96.5 portion of the DI-FT line.
- Each service fee must be assigned a unique pseudo segment number. For example, begin entering fees using pseudo segment number “90”. If you are charging more than one fee, the second fee would be assigned pseudo segment number 91, and the third fee would be assigned number 92.
- Create the service fee MCO. The “/LR” adds Travelport+ “paid” and “due” segments in the PNR.
Format: SFP(currency)(amount)/LR
Example: SFPUSD50.00/LR - Retrieve the PNR and enter the MCO information using free-text (DI-FT) remarks:
Format: DI.FT-MS(pseudo segment number)A*AL(airline code)*TK(10-digit MCO number)*TT11*TF50.00*CM96.5
Example: DI.FT-MS90A*ALXD*TK0000000*TT11*TF50.00*CM96.5 - The PNR form of payment will be applied to the service fee booking. If the fee was paid by another method, add the payment details in a second DI-FT remark:
Format: DI.FT-MS(pseudo segment number)*FP(payment method)
Example: DI.FT-MS90*FPVI444433332222 - To issue airline ticket(s) and fee, enter TKP. For non-air PNRs, enter TKPDIDAD.
Cash, check, and credit card merchant service fees
Service fees that are not issued through ARC/BSP are created as supplier bookings in Trams. You will need to know certain information about how your agency’s Trams is set up to enter the accounting information:
- The vendor code (VC) assigned to the Trams vendor profile used for service fees. In our example, we are using “SVCFEE”.
- The Trams travel type (TT) your agency uses to track service fee bookings. The default Trams travel type for service fees is “11”.
- The commission (CM) is 100% because the agency retains the entire amount of the fee. If your Trams vendor profile includes the default commission rate, you do not need to include the *CM100 portion of the DI-FT line.
Free-text line for NON-ARC/BSP service fee information
Each service fee must be assigned a unique pseudo segment number. For example, begin entering fees using pseudo segment number “90”. If you are charging more than one fee, the second fee would be assigned pseudo segment number 91, and the third fee would be assigned number 92.
- Format: DI.FT-MS(pseudo segment number)S*VC(vendor code)*TT(travel type)*TF(total amount)*CM100
- Example: DI.FT-MS90S*VCSVCFEE*TT11*TF50.00*CM100
Fees paid by cash or check
If the PNR form of payment is cash or check, you do not need to add additional information.
To override the PNR form of payment, and an additional DI free-text line:
- Format: DI.FT-MS(pseudo segment number)*FP(payment method)
- Example: DI.FT-MS90*FPCASH
Fees paid by credit card merchant
To enter credit card merchant payment:
- Format: DI.FT-MS(pseudo segment number)*CP4*(credit card number)*XP(expiration date)
- Example: DI.FT-MS90*CP4*VI4444333322221111*XP1235
End the transaction
- To issue airline ticket(s) and fee, enter TKP. For non-air PNRs, enter TKPDIDAD.