We're always happy to help!
Contacting our support team
Our support team are available to help with most inquiries, including technical support for Tres, Trams Back Office, and ClientBase. And if you're not sure whom to ask, the support team will make sure to get you in touch with the right group as quickly as possible.
To chat with a support specialist during our business hours, just click on the red button at the bottom of this page. You can also reach us by email at firstname.lastname@example.org. We will reply quickly as possible, and you can expect a response within one business day.
The support team is available weekdays from 6am–3pm Pacific Time, except Wednesdays when we're available until 2pm.
Our live chat makes it easy to contact a Tres team member. Just click on the red button at the bottom of the screen. Just provide a little bit of information and let us know which team you'd like to contact, and we'll contact you with a real person.
Not sure which department to select? Selecting our Support team is always a good place to start. But for more specific questions, here is information about the other options:
ClientBase Database Synchronization (Sync)
Our database synchronization specialists are here to help with questions related to ClientBase synchronization for ClientBase Online and our marketing services. Our Live Sync support team are available weekdays from 8am–3pm Pacific time, except Wednesdays when they're available until 2pm.
Crosscheck Travel Enterprise (CCTE)
For our CCTE customers, our Australia-based team are available to answer support and sales inquiries. To reach the CCTE team by email, contact us at email@example.com. The CCTE team are available Monday through Friday from 9am–4pm Australian Eastern Time (AEST).
Contacting us by email
We reply to emails as quickly as possible, and you can expect a reply within one business day. When contacting us by email, please be sure to include the following information so we can assist you:
- Your agency's name and city
- Your first and last name
- Your telephone number
- The product you're contacting us about
- As much detail as possible. Have a question about Live Connect? Let us know which Live Connect provider you are using. Writing about using our products with your GDS? Be sure to tell us which GDS you use. And if you're encountering any sort of error message, please let us know what it says.
- Include any screenshots that will help us understand what's happening.
Billing and Sales
Our billing and sales teams are available by email.
If you have a question about your Tres bill, charges to your account, or to update your agency information, contact our billing team at firstname.lastname@example.org. Please do not include any sensitive information such credit card or bank account numbers in your email. If you need to update your payment information, we'll follow up with a secure form for sharing your account details.
Have a question about our products and services? Our sales team will be happy to help. Just send an email to email@example.com.