Skip to: Warning Messages
Error Messages
Errors indicate that the trip could not be created, and action is needed.
ARC/BSP Not not found:
This means the ARC number has not been set up in Tres. Go to Settings > ARC numbers to see if the ARC number exists. Add the ARC number. Click here for directions on how to setup an ARC number.
Once the ARC number has been added, re-transmit the record from the GDS to create a trip. Click here and select the appropriate GDS for directions on re-transmitting records.
Branch not found:
This means the Branch that was in the record has been mistyped or has not been set up in Tres. First check Settings > Branches to see if the Branch exists and if it matches the record. If not, set up the Branch in Settings > Branches and then select the record in the Import Trips list and use the Import Trip icon on the right side to create the Trip. Click here for directions on how to setup a Branch.
Error Updating Table Row (Duplicate Profile Id)
The agency has 'Auto Create Client Profiles' enabled. Tres is trying to create a Client Profile but can't because there is a client profile in the database with the same Interface ID. The profile can be active or inactive.
The Client Interface ID is more than 10 characters and/or has spaces.
Trip not created: No Non-duplicate Reservations were found
Tres is set to ignore duplicate tickets and/or confirmation numbers, but the interface record only includes bookings that already exist in Tres. To change duplicate settings, go to Settings > Agency Settings > App Settings.
Cannot void ticket XXXXXXXXXX. Can only void payment if only 1 payment and it is a client credit card payment and process by supplier by ARC
A payment was manually applied to the reservation such as Agency to Supplier or Agency Credit Card payment. Payments must be Client to Supplier on credit card.
Index was outside bounds of the array
Sabre Only: Check 'Insert LF After CR' under Device Extended Settings in the SJPM.
Warning Messages
Warnings indicate action is needed, but in this case the Trip has been created and needs some attention.
Warning messages include:
Client profile not found:
Tres could not find a match to a client on Interface ID based on the interface ID in the record.
Click the link icon under the Actions Column to open the Trip. Users will see a link for Imported Client data in a link next to the Client Name field. This is used to help the user search with the data provided to see if the client exists in Tres. If so, the user can select the client from the Client Name field. If not, then a new client needs to be created with the Interface ID and then the user can select the client and save the change. The next time this Interface ID is used it should match automatically. Click here for directions on how to setup a Client.
| Important: If Tres is unable to match the record to a client profile, the payment information will not be applied automatically. After manually linking the client to the trip, you must also manually add the client’s payment. |
Client profile not found: Id - XXXXXXXXXX Unable to build client profile since name is missing: ID = XXXXXXXXXX
This message indicates Auto Create Client Profiles is enabled in Agency Settings but there is no billing address in the PNR. The first line of the billing address includes the client name.
Advisor profile not found:
Similar to the steps for the Client Profile not found, Tres could not find a match to an advisor based on the advisor Interface ID in the record.
Click the link icon under the Actions Column to open the Trip. Click the Advisor field and search for the advisor. If the advisor is not found then they must be added with the Interface ID and saved. The next time this Interface ID is used it should match automatically. Click here for directions on how to setup a Advisor.
Supplier profile not found:
Tres could not find a match to a supplier based on the supplier Interface ID in the record. Tres attempted a secondary search based on the phone number, then state and zip code also with no luck.
Click the link icon under the Actions Column to open the Trip. Open the reservation by clicking on the line item. Users will see a link for Imported Supplier data in a link next to the Select Supplier field. This is used to help the user search with the data provided to see if the supplier exists in Tres. If so, the user can select the supplier from the Select Supplier field. If not, then a new supplier needs to be created with the Interface ID and then the user can select the supplier and save the change. The next time this Interface ID is used it should match automatically. Click here for directions on how to setup a Supplier.
Branch with ARC/BSP No XXXXXXXX not found.
If the agency does not have a branch setup in Tres and received this message, you can disregard. There is an enhancement pending so that the error message will only appear if the agency has any branches setup.
Multiple branches with ARC/BSP No XXXXXXXX found.
Branches cannot have the same ARC number, suggestion is to have the MAIN branch contain the actual ARC number and the Branches a 'dummy' ARC number like 99999999 and link it to the branches Note: There is an enhancement pending, this error will only appear if the agency has branches setup with same ARC number.