NOTE: See “Reapply a Payment” for instructions on how to edit an existing payment by simultaneously voiding and then reapplying a new payment.
Voiding a payment is permission based. If you are unable to complete the following, please contact your Manager or Database Administrator for assistance.
- Search for the Payment from the main menu in Tres.
- Use the Filters at the top of the screen to search for the payment you wish to void.
- Click on the Payment to open it.
- Move down to the bottom of the page, and select Void Payment.
You will be prompted to ensure you want to void. click Yes, Void.
A confirmation notification will generate at the top of the payment and the header will be updated with 'Payment Voided'.