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Phone and Email is stored in the Traveler's Communications Tab:
Field Groups - Primary Address
Field Groups - Phone (Communications tab set as type PHONE)
Field Groups - Traveler Miscellaneous
Field Groups - Loyalty Programs, Frequent Flyer, Credit Card
Field Groups - Profile Mixed Fields
Field Groups - Branch and Branch No.
Field Groups - Traveler Address
Field Groups - Res Card Invoice
The first step to setting up your merge to PNR is to go into Global defaults, Merge to PNR defaults, and PNR settings. There are two settings to choose from, Use API, and Clipboard. There is a limitation when using Clipboard where you can only cut and paste up to 15 lines at a time. If you exceed 15 lines you will need to merge more than once. If accessing one of the two programs (ClientBase Windows or Amadeus) via Terminal Services or remote desktop you will be limited to the Clipboard option only. The Use API option is only available if both programs are accessed via the same environment (Both using Terminal Services or Both from your local machine).
Global Defaults/Merge to PNR Defaults/Merge to PNR Rules
When building your merge to PNR rules there are available fields to choose from that are hardcoded into ClientBase. Below is a list of those available fields as well as a note if there is a limitation to the number of rules that you are allowed to build for that specific available field.
Field Groups-Only one rule for the following field groups are allowed.
Primary Address
Bill To Address
Ship To Address
Secondary Address
Alternate Address
Phone
FAX
E-mail (This will change with CBW 4.0 release)
Credit card
Frequent flyer
Hotel program
Cruise program
Other cards
Discount card
Car program
User login
Primary agent
Branch
Profile Mixed fields
Traveler address
Multiple rules allowed for the following field groups.
Miscellaneous
Traveler Miscellaneous
Res Card Invoice
E-mail (This will allow multiple rules in CBW 4.0)
Field Groups - Primary Address
Bill To Address
AB [«Company Name»,] [AB«Title» ]«First Name» «Last Name»,«Address Line 1»[«Address Line 2» ] [«Apt/Suite»],AB«City» «State» «Zip» [«Country»]
Ship To Address
AM«Title» «First Name» «Last Name»#AM«Address Line 1» «Address Line 2» «Apt/Suite»#AM«City» «State» «Zip»
Secondary Address
Alternate Address
Available Fields
Note: The following characters are not acceptable in the available fields for the field group Address, except for the dash character in the zip code/postal code field. (,.#&!?-''").
When you see a User Defined you can preset that field, so a dropdown menu is available to your agents. To preset User Defined Fields, go to Global defaults, General setup, and User Defined Fields. Unchecking the free flow button will not allow your agents to type in their own definitions. If size is noted below it is because Amadeus requires a specific number of characters that need to go into the merge to PNR rule.
Available field |
Field name in Profile |
Size |
Example |
Title (User Defined) |
Courtesy Title |
2 to 4 |
Mr.,Mrs.,Dr., Rev. |
Company Name |
Company Name |
|
ABC Manufacturing |
Middle Initial |
Middle Initial |
1 |
L |
Middle Name |
Middle Name |
|
James |
First Name |
First Name |
|
Robert |
Last Name |
Last Name |
|
Able |
Address Line 1 |
Address Line |
|
123 Main St. |
Address Line 2 |
Address Line 2 |
|
Second Floor |
Apt/Suite |
Apt/Suite |
|
Apt. B |
City (User Defined) |
City |
|
Los Angeles |
State (User Defined) |
State |
2 |
CA |
Zip code/Postal code (User Defined) |
Zip code/Postal code |
5-10 for the US |
90210 90210-1624 |
Country |
Country |
|
USA |
Field Groups - Phone (Communications tab set as type PHONE)
AP«Area Code»-«Prefix/Suffix»-«First Character Description»
Fax (Communications tab set as type FAX)
AP«Area Code»-«Prefix/Suffix»-«First Character Description»
Available Field | Field in Profile | Size | Example |
Country code | First field in phone entry | 1-4 | 1 for US, 44 for UK |
Area code | Second field in phone entry | 3 | 312 |
Prefix/Suffix | Third field in phone entry | 8 | 555-1212 |
First character description | Description | 1 | P,B,C,and F |
First two character description | Do not use for Amadeus | ||
First three character description | Do not use for Amadeus | ||
First four character description | Do not use for Amadeus | ||
Description (User Defined) | Description | 1 | P,B,C, and F |
NOTE: Prebuild your Descriptions and uncheck allow free flow option under Global defaults/General setup/User Defined Fields so agents have the first character descriptions available for phone, e-mail, and fax merge to PNR entries from a dropdown menu. Recommended first character as defined by Amadeus (P-Phone, F-FAX, B-business, C-cell).
Field Groups - E-mail
(Communications tab set as type E-MAIL)
APE-«E-Mail Entry»
Available Field | Field in Profile | Size | Example |
E-mail Entry | Entry field | paulmcc@apple.com b_gates@msoft.com mickeymouse@disney.com | |
First character description | Do not use for Amadeus | ||
First two character descriptions | Do not use for Amadeus | ||
First three character description | Do not use for Amadeus | ||
First four character descriptions | Description | Do not use for Amadeus |
Description (User Defined) Description Set to first four characters NOTE: Character definitions used for e-mail entries per Amadeus:
@ used for @ at symbol
// used for the _ underscore symbol
- used for the - dash symbol
Field Groups - Traveler Miscellaneous
TSA Domestic Date of Birth
SRDOCSYYHK1-----«BirthdateDDMMMYY»-«Gender»--«Last Name»-«First Name»[-«Middle Name»]«NAME FIELD POS»
TSA International Passport
SRDOCSYYHK1-P-«Issuing Country»-«Passport No.»-«Citizenship»-«BirthdateDDMMMYY»-«Gender»-«Passport Expiration Date»-«Last Name»-«First Name»-[«Middle Name»]«NAME FIELD POS»
Known Traveler
[SRDOCOHK1--K-«Known Traveler Number»----«NAME FIELD POS»]
Available Field | Field in Profile | Size | Example |
---|---|---|---|
Courtesy Title (User Defined) | Courtesy Title | 3 to 4 | Dr., Mr., Miss, Mrs., Rev. |
Middle Initial | First character middle name | 1 | L |
Middle Name | Middle Name | Larry | |
Company Name | Company | ABC Manufacturing | |
First Name | First Name | John | |
Last Name | Last Name | Smith | |
Salutation | characters before the / in Salutation/Nick Name | Jr./Junior | |
Salutation/Nick Name | Salutation/Nick Name | Nick/Niko | |
Gender | Gender | 1 | M or F |
Citizenship (User Defined) | Citizenship | 2 | US not USA or United States |
Department | Department | Marketing, Sales, Accounting | |
Redress Number | Redress Number | 53356568888 | |
Known Traveler | Known Traveler Number | 199888565623 | |
Phone Country Code | First Entry field under communications tab | 1-4 | 1 for US and 44 for UK |
Phone Area Code | Second field in Entry communications tab | 310 | |
Phone Prefix/Suffix | Third field in Entry communications tab | 555-1212 | |
Phone First Character Description | |||
Phone First Two Character Description | |||
Phone First Three Character Description | |||
Phone First Four Character Description | Description | 4 | LAXR,LAXE,LAXC |
Phone Full Description (User Defined) | Full Description | Business, Home, Cell | |
Fax Country Code Entry field under | First Entry field under communications tab | 1-4 | 1 for US and 44 for UK |
Fax Area Code | Second field in Entry communications tab | 3 | 310 |
Fax Prefix/Suffix | Third field in Entry communications tab | 8 | 555-1212 |
Fax First Character Description | |||
Fax First Two Character Description | |||
Fax First Three Character Description | |||
Fax First Four Character Description | Description | 4 | LAXR,LAXE,LAXC |
Fax Full Description | Full Description | Business, Home, Cell | |
E-mail Entry | Entry field |
paulmcc@apple.com b_gates@msoft.com mickeymouse@disney.com |
|
E-Mail Description | Description | 4 | LAXE |
Birthdate | Birthdate | 7 | 04DEC67 |
Birthdate DDMMMYYYY | Birthdate | 9 | 04DEC1967 |
Passport No. | Passport Number | 581234545 | |
Passport Expiration Date MMDDYY | Expiration | 05/01/21 | |
Issue Date MMDDYY | Issue Date | 04/22/21 | |
Issuing City (User Defined) | Issuing City | Los Angeles | |
Issuing Country (User Defined) | Issuing Country | 2 | US not USA or United States |
Emergency Contact Name | Name | Joe Smith | |
Emergency Phone Country Code | Phone | 1 | |
Emergency Phone Area Code | Phone | 310 | |
Emergency Phone Prefix/Suffix | Phone | 555-1212 | |
Emergency Contact Misc | Miscellaneous | Misc. comments | |
Air Class of Service Pref | Class of Service | First | |
Air Seat Pref | Seat type | Aisle | |
Air Meal Pref(User Defined) | Meal Type | Vegetarian, Kosher, Diabetic | |
Air Meal Pref Code (User Defined) | Meal Code | ||
Air Special Options (User Defined) | Special Options | Child meal, Wide body airplane | |
Cruise Dining Pref (User Defined) | Dining Preference | Table 6, Confirmed 6PM dining | |
Ship Size Pref (User Defined) | Ship Size | Small-Large, 5001000 PAX | |
Car Type Pref (User Defined) | Pre-existing menu | ||
Car Special Options (User Defined) | Special Options | Navigational System, Cell phone, airport access | |
Hotel Room Location Pref (User Defined) | Room location | Ocean view, First floor, wheelchair access |
Field Groups - Loyalty Programs, Frequent Flyer, Credit Card
- Cruise Program
- Credit Card - FPCC«Code»«Number»/«Expiration»
- Frequent Flyer - FFN«Code»-«Number»«NAME FIELD POS»
- Hotel Program
- Car Program
- Other Cards
- Discount Card
Available Field | Field in Prof | Size | Example |
Card code (User defined) | Card code | 2 | AX, CA, VI, DS or airline two letter code AA, DL, etc. |
Description (User defined) | Card Description | Credit card company name, name of airline. | |
Number | Card number | ||
Expiration | Expiration | MM/DD/YY | |
Name on Account | Name on card | ||
Traveler Name | Traveler | ||
Traveler Last/First Name | Traveler | Smith/Joe | |
Remarks | Remarks |
Field Groups - Miscellaneous
Available Field |
Field in Profile |
Size |
Example |
Profile No. |
Profile number plus interface id |
|
3843105551212 |
Interface ID |
Interface ID |
1-10 |
3105551212 |
Profile Create User |
Primary agent |
|
Roberta |
Salutation |
Salutation |
|
Ken and Sue |
Referred By (User Defined) |
Referred By |
|
Yellow pages, Newpaper |
Web ID |
Web ID |
|
|
Web Password |
Web Password |
|
|
Group (User Defined) |
Group tab |
|
UCLA Alumni, Leisure |
More Fields 1 |
More fields tab (User Defined) |
|
Company DK# |
More Fields 2 |
More fields 1 thru 10 are used for UDIDS and other reporting remarks |
|
Track Visa’s |
More Fields 3 |
|
|
Fuel surcharges |
Field Groups - User Login
Available Field |
Field in Profile |
Size |
Example |
Login Name |
My login |
|
Roberta |
Login Agent Name |
Login linked to agent profile |
|
Roberta |
User Name |
User Name |
|
RE |
Field Groups - Primary Agent
Available Field |
Field in Profile |
Size |
Example |
Primary Agent Name |
Primary Agent |
|
Shirley Sweeney |
Agent Interface ID |
Interface ID –in agent profile |
2 |
RE , 22 |
Field Groups - Branch and Branch No.
Available Field |
Field in Profile |
Size |
Example |
Branch No. |
Branch No. |
|
0-249 |
Branch ID |
Branch ID |
|
|
Branch Code |
|
|
|
Branch Name |
Branch Name |
|
|
Branch Address |
Address |
|
|
Branch City/State/Zip |
City/State/Zip |
|
|
Branch Phone |
Phone |
|
|
Branch Fax |
Fax |
|
|
Branch ARC No |
|
|
|
Branch Pseudo City |
Pseudo City |
|
|
Field Groups - Profile Mixed Fields
Available Field | Field in Profile | Size | Example |
Title | Courtesy Title | Mr., Mrs., Dr. | |
Company Name | Company Name | ||
Middle Initial | Middle Initial | ||
Middle Name | Middle Name | ||
First Name | First Name | ||
Last Name | Last Name | ||
Primary Address Line 1 | Primary Address Line 1 | ||
Primary Address Line 2 | Primary Address Line 2 | ||
Primary Apt/Suite | Primary Apt/Suite | ||
Primary City | Primary City | ||
Primary State | Primary State | ||
Primary Zip | Primary Zip | ||
Primary Country | Primary Country | ||
Bill To Address Line 1 | Bill To Address Line 1 | ||
Bill To Address Line 2 | Bill To Address Line 2 | ||
Bill To Apt/Suite | Bill To Apt/Suite | ||
Bill To City | Bill To City | ||
Bill To State | Bill To State | ||
Bill To Zip | Bill To Zip | ||
Bill To Country | Bill To Country | ||
Ship To Address Line 1 | Ship To Address Line 1 | ||
Ship To Address Line 2 | Ship To Address Line 2 | ||
Ship To Apt/Suite | Ship To Apt/Suite | ||
Ship To City | Ship To City | ||
Ship To State | Ship To State | ||
Ship To Zip | Ship To Zip | ||
Ship To Country | Ship To Country | ||
Secondary Address Line 1 | Secondary Address Line 1 | ||
Secondary Address Line 2 | Secondary Address Line 2 | ||
Secondary Apt/Suite | Secondary Apt/Suite | ||
Secondary City | Secondary City | ||
Secondary State | Secondary State | ||
Secondary Zip | Secondary Zip | ||
Secondary Country | Secondary Country | ||
Alternate Address Line 1 | Alternate Address Line 1 | ||
Alternate Address Line 2 | Alternate Address Line 2 | ||
Alternate Apt/Suite | Alternate Apt/Suite | ||
Alternate City | Alternate City | ||
Alternate State | Alternate State | ||
Alternate Zip | Alternate Zip | ||
Alternate Country | Alternate Country | ||
Primary Phone Country Code | Primary Phone Country Code | ||
Primary Phone Area Code | Primary Phone Area Code | ||
Primary Phone Prefix/Suffix | Primary Phone Prefix/Suffix | ||
Primary Phone First Character Description | Primary Phone First Character Description | ||
Primary Phone First Two Character Description | Primary Phone First Two Characters Description | ||
Primary Phone First Three Character Description | Primary Phone First Three Character Description | ||
Primary Phone First Four Character Description | Primary Phone First Four Character Description | LAXR, LAXB | |
Primary Phone Full Description | Primary Phone Full Description | ||
Primary Fax Country Code | Primary Fax Country Code | 1.44 | |
Primary Fax Area Code | Primary Fax Area Code | ||
Primary Fax Prefix/Suffix | Primary Fax Prefix/Suffix | ||
Primary Fax First Character Description | Primary Fax First Character Description | ||
Primary Fax First Two Character Description | Primary Fax First Two Character Description | ||
Primary Fax First Three Character Description | Primary Fax First Three Character Description | ||
Primary Fax First Four Character Description | Primary Fax First Four Character Description | ||
Primary Fax Full Description | Primary Fax Full Description | ||
Login Name | Login Name | ||
User Name | User Name | ||
Login Agent Name | Login Agent Name | ||
Primary Agent Name | Primary Agent Name | ||
Agent Interface ID | Agent Interface ID | ||
Branch No. | Branch No. | ||
Branch ID | Branch ID | ||
Branch Code | Branch Code | ||
Branch Name | Branch Name | ||
Branch Address | Branch Address | ||
Branch City/State/Zip | Branch City/State/Zip | ||
Branch Phone | Branch Phone | ||
Branch Fax | Branch Fax | ||
Branch ARC No | Branch ARC No | ||
Branch Pseudo City | Branch Pseudo City | ||
Profile No. | Profile No. | ||
Interface ID | Interface ID | ||
Primary Agent | Primary Agent | ||
Profile Create User | Profile Create User | ||
Salutation | Salutation | ||
Referred By | Referred By | ||
Web ID | Web ID | ||
Web Password | Web Password | ||
Group | Group | ||
More Fields 1 | More Fields 1-25 used for remarks and udids. | ||
More Fields 2 | RM*UD1 free flow | ||
More Fields 3 | |||
More Fields 4 | |||
More Fields 5 | |||
More Fields 6 | |||
More Fields 7 | |||
More Fields 8 | |||
More Fields 9 | |||
More Fields 10 | |||
More Fields 11 | |||
More Fields 12 | |||
More Fields 13 | |||
More Fields 14 | |||
More Fields 15 | |||
More Fields 16 | |||
More Fields 17 | |||
More Fields 18 | |||
More Fields 19 | |||
More Fields 20 | |||
More Fields 21 | |||
More Fields 22 | |||
More Fields 23 | |||
More Fields 24 | |||
More Fields 25 |
Field Groups - Traveler Address
Available Field |
Field in Profile |
Size |
Example |
Title |
Courtesy Title |
|
|
Middle Initial |
Middle Intial |
|
|
Middle Name |
Middle Name |
|
|
First Name |
First Name |
|
|
Last Name |
Last Name |
|
|
Address Line 1 |
Address Line 1 |
|
|
Address Line 2 |
Address Line 2 |
|
|
Apt/Suite |
Apt/Suite |
|
|
City |
City |
|
|
State |
State |
|
|
Zip Code |
Zip Code |
|
|
Country |
Country |
|
|
Field Groups - Res Card Invoice
Available Field | Field in Profile | Size | Example |
Invoice No. | Invoice No. | ||
Invoice Issue Date | Issued Date | ||
Invoice Group | Invoice Group | ||
Invoice Pay Method | Invoice Pay Method | ||
Invoice Check/CC No | Invoice Check/CC No. | ||
Invoice Card Code | Invoice Card Code | ||
Invoice Card Expire Date | Invoice Card Expiration Date | ||
Invoice Balance Due Date | Invoice Balance Due Date | ||
Inside Agent | Inside Agent | ||
Outside Agent | Outside Agent | ||
Inside Agent Rate | Inside Agent Rate | ||
Outside Agent Rate | Outside Agent Rate | ||
Invoice Total Fare | Invoice Total Fare | ||
Invoice Base | Invoice Base | ||
Invoice Tax | Invoice Tax | ||
Invoice Commission | Invoice Commission | ||
Client GST | Client GST for Canadian agencies only | ||
Commission GST | Commission GST for Canadian agencies only | ||
Invoice Travel Type | Invoice Travel Type | ||
Invoice Remarks | Invoice Remarks | ||
Itinerary | Itinerary | MIA/ORD | |
Start City | Start City | MIA | |
End City | End City | ORD | |
Booking Start Date DDMMM | Amadeus use this for sell segments proper formatting | 01JUN | |
Booking Start Date MMDDYY | Do Not use | ||
Booking Start Date MMDDYYYY | Do Not use | ||
Booking Start Date MM/DD/YY | Do Not use | ||
Booking Start Date MM/DD/YYYY | Do Not use | ||
Booking Start Date DDMMMYY | Do Not use | ||
Booking Start Date DDMMMYYYY | Do Not use | ||
Booking Start Date DD/MM/YY | Do Not use | ||
Booking Start Date DD/MM/YYYY | Do Not use | ||
Booking Start Date YY/MM/DD | Do Not use | ||
Booking Start Date YYYY/MM/DD | Do Not use | ||
Booking End Date DDMMM | Do Not use | ||
Booking End Date DDMMYY | Do Not use | ||
Booking End Date MMDDYYYY | Do Not use | ||
Booking End Date MMDDYY | Do Not use | ||
Booking End Date MM/DD/YYYY | Do Not use | ||
Booking End Date DDMMMYY | Do Not use | ||
Booking End Date DDMMMYYYY | Do Not use | ||
Booking End Date DD/MM/YY | Do Not use | ||
Booking End Date DD/MM/YYYY | Do Not use | ||
Booking End Date YY/MM/DD | Do Not use | ||
Booking End Date YYYY/MM/DD | Do Not use | ||
Vendor Interface ID | Vendor Interface ID | ZE | |
Vendor ID | Vendor ID | ||
Vendor Name | Vendor Name | ||
Confirmation No. | Confirmation No. | ||
Res Travel Category | Travel Category | ||
Reservation Start Date DDMMM | Amadeus can use this also for Passive sell segments | 01JUN | |
Reservation Start Date MMDDYY | Do Not use | ||
Reservation Start Date MMDDYYYY | Do Not use | ||
Reservation Start Date MM/DD/YY | Do Not use | ||
Reservation Start Date MM/DD/YYYY | Do Not use | ||
Reservation Start Date DDMMMYY | Do Not use | ||
Reservation Start Date DDMMMYYYY | Do Not use | ||
Reservation Start Date DD/MM/YY | Do Not use | ||
Reservation Start Date DD/MM/YYYY | Do Not use | ||
Reservation Start Date YY/MM/DD | Do Not use | ||
Reservation Start Date YYYY/MM/DD | Do Not use | ||
Reservation End Date DDMMM | Amadeus can use this also for Passive sell segments | 01JUN | |
Reservation End Date MMDDYY | Do Not use | ||
Reservation End Date MMDDYYYY | Do Not use | ||
Reservation End Date MM/DD/YY | Do Not use | ||
Reservation End Date MM/DD/YYYY | Do Not use | ||
Reservation End Date DDMMMYY | Do Not use | ||
Reservation End Date DDMMMYYYY | Do Not use | ||
Reservation End Date DD/MM/YY | Do Not use | ||
Reservation End Date DD/MM/YYYY | Do Not use | ||
Reservation End Date YY/MM/DD | Do Not use | ||
Reservation End Date YYYY/MM/DD | Do Not use | ||
Number of Pax | Number of Pax used for BK entry on sell segment | 1, 2, 3 etc. | |
Reservation Total Fare | Reservation Total Fare | ||
Reservation Tax | Reservation Tax | ||
Reservation Commission | Reservation Commission | ||
Reservation Base | Reservation Base | ||
Date Reserved | Date Reserved | ||
Record Locator | Record Locator | ||
Source of Booking | Source of Booking | ||
Status | Status | ||
Duration | Duration | ||
SEGMENT NUMBER | Segment Number |
CTCM/CTCE Mandatory Traveler Contact Rules
Phone and Email is stored in the Traveler's Advanced Traveler Tab - Emergency Contact Fields:
Rule for the Emergency Contact Phone:
- Click on Global Defaults > Merge to PNR Defaults > PNR Rules
- In the GDS selection drop down menu, select Amadeus
- Click on Add
- Description of Rule: "CTCM" (or any description that you'd like to use)
- Field Group: "Traveler Miscellaneous"
- Always Move This Rule: If checked, the traveler's phone number(s) will be selected by default; if unchecked, you'll have to select when you want to merge
- Display on Selection Screen: Leave this box checked
- PNR Custom Rule: SRCTCM-«Emergency Contact Phone Prefix/Suffix Without Dash»«NAME FIELD POS»
Rule for the Emergency Contact Email:
- Click on Global Defaults > Merge to PNR Defaults > PNR Rules
- In the GDS selection drop down menu, select Amadeus
- Click on Add
- Description of Rule: "CTCE" (or any description that you'd like to use)
- Field Group: "Traveler Miscellaneous"
- Always Move This Rule: If checked, the traveler's email will be selected by default; if unchecked, you'll have to select when you want to merge
- Display on Selection Screen: Leave this box checked
- PNR Custom Rule: SRCTCE-«Emergency Contact E-mail - //»«NAME FIELD POS»
Phone and Email is stored in the Traveler's Communications Tab:
IMPORTANT NOTE: You must have only one Primary phone and one Primary email address
Rule for the Traveler Communications Contact Phone:
- Click on Global Defaults > Merge to PNR Defaults > PNR Rules
- In the GDS selection drop down menu, select Amadeus
- Click on Add
- Description of Rule: "CTCM" (or any description that you'd like to use)
- Field Group: "Traveler Miscellaneous"
- Always Move This Rule: If checked, the traveler's phone number(s) will be selected by default; if unchecked, you'll have to select when you want to merge
- Display on Selection Screen: Leave this box checked
- PNR Custom Rule: SRCTCM-«Traveler Contact Primary Phone»«NAME FIELD POS»
Rule for the Traveler Communications Contact Email:
- Click on Global Defaults > Merge to PNR Defaults > PNR Rules
- In the GDS selection drop down menu, select Amadeus
- Click on Add
- Description of Rule: "CTCE" (or any description that you'd like to use)
- Field Group: "Traveler Miscellaneous"
- Always Move This Rule: If checked, the traveler's email will be selected by default; if unchecked, you'll have to select when you want to merge
- Display on Selection Screen: Leave this box checked
- PNR Custom Rule: SRCTCE-«Traveler Contact Primary E-Mail»«NAME FIELD POS»
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