Amadeus Merge to PNR Mapping Guide

The first step to setting up your merge to PNR is to go into Global defaults, Merge to PNR defaults, and PNR settings. There are two settings to choose from, Use API, and Clipboard. There is a limitation when using Clipboard where you can only cut and paste up to 15 lines at a time. If you exceed 15 lines you will need to merge more than once. If accessing one of the two programs (ClientBase Windows or Amadeus) via Terminal Services or remote desktop you will be limited to the Clipboard option only. The Use API option is only available if both programs are accessed via the same environment (Both using Terminal Services or Both from your local machine).

Global Defaults/Merge to PNR Defaults/Merge to PNR Rules

When building your merge to PNR rules there are available fields to choose from that are hardcoded into ClientBase. Below is a list of those available fields as well as a note if there is a limitation to the number of rules that you are allowed to build for that specific available field.

Field Groups-Only one rule for the following field groups are allowed.

Primary Address

Bill To Address

Ship To Address

Secondary Address

Alternate Address

Phone

FAX

E-mail (This will change with CBW 4.0 release)

Credit card

Frequent flyer

Hotel program

Cruise program

Other cards

Discount card

Car program

User login

Primary agent

Branch

Profile Mixed fields

Traveler address

Multiple rules allowed for the following field groups.

Miscellaneous

Traveler Miscellaneous

Res Card Invoice

E-mail (This will allow multiple rules in CBW 4.0)

Field Groups - Primary Address

Bill To Address

AB [«Company Name»,] [AB«Title» ]«First Name» «Last Name»,«Address Line 1»[«Address Line 2» ] [«Apt/Suite»],AB«City» «State» «Zip» [«Country»]

Ship To Address

AM«Title» «First Name» «Last Name»#AM«Address Line 1» «Address Line 2» «Apt/Suite»#AM«City» «State» «Zip»

Secondary Address

Alternate Address

Available Fields

Note: The following characters are not acceptable in the available fields for the field group Address, except for the dash character in the zip code/postal code field. (,.#&!?-''").

When you see a User Defined you can preset that field, so a dropdown menu is available to your agents. To preset User Defined Fields, go to Global defaults, General setup, and User Defined Fields. Unchecking the free flow button will not allow your agents to type in their own definitions. If size is noted below it is because Amadeus requires a specific number of characters that need to go into the merge to PNR rule.

Available field	Field name in Profile	Size	Example
Title (User Defined)	Courtesy Title	2 to 4	Mr.,Mrs.,Dr., Rev.
Company Name	Company Name		ABC Manufacturing
Middle Initial	Middle Initial	1	L
Middle Name	Middle Name		James
First Name	First Name		Robert
Last Name	Last Name		Able
Address Line 1	Address Line		123 Main St.
Address Line 2	Address Line 2		Second Floor
Apt/Suite	Apt/Suite		Apt. B
City (User Defined)	City		Los Angeles
State (User Defined)	State	2	CA
Zip code/Postal code (User Defined)	Zip code/Postal code	5-10 for the US	90210 90210-1624
Country	Country		USA

Field Groups - Phone (Communications tab set as type PHONE)

AP«Area Code»-«Prefix/Suffix»-«First Character Description»

Fax (Communications tab set as type FAX)

AP«Area Code»-«Prefix/Suffix»-«First Character Description»

Available Field	Field in Profile	Size	Example
Country code	First field in phone entry	1-4	1 for US, 44 for UK
Area code	Second field in phone entry	3	312
Prefix/Suffix	Third field in phone entry	8	555-1212
First character description	Description	1	P,B,C,and F
First two character description	Do not use for Amadeus
First three character description	Do not use for Amadeus
First four character description	Do not use for Amadeus
Description (User Defined)	Description	1	P,B,C, and F

NOTE: Prebuild your Descriptions and uncheck allow free flow option under Global defaults/General setup/User Defined Fields so agents have the first character descriptions available for phone, e-mail, and fax merge to PNR entries from a dropdown menu. Recommended first character as defined by Amadeus (P-Phone, F-FAX, B-business, C-cell).

Field Groups - E-mail

(Communications tab set as type E-MAIL)

APE-«E-Mail Entry»

Available Field	Field in Profile	Size	Example
E-mail Entry	Entry field		paulmcc@apple.com b_gates@msoft.com mickeymouse@disney.com
First character description			Do not use for Amadeus
First two character descriptions			Do not use for Amadeus
First three character description			Do not use for Amadeus
First four character descriptions	Description		Do not use for Amadeus

Description (User Defined) Description Set to first four characters NOTE: Character definitions used for e-mail entries per Amadeus:

@ used for @ at symbol

// used for the _ underscore symbol

- used for the - dash symbol

Field Groups - Traveler Miscellaneous

TSA Domestic Date of Birth

SRDOCSYYHK1-----«BirthdateDDMMMYY»-«Gender»--«Last Name»-«First Name»[-«Middle Name»]«NAME FIELD POS»

TSA International Passport

SRDOCSYYHK1-P-«Issuing Country»-«Passport No.»-«Citizenship»-«BirthdateDDMMMYY»-«Gender»-«Passport Expiration Date»-«Last Name»-«First Name»-[«Middle Name»]«NAME FIELD POS»

Known Traveler

[SRDOCOHK1--K-«Known Traveler Number»----«NAME FIELD POS»]

Available Field	Field in Profile	Size	Example
Courtesy Title (User Defined)	Courtesy Title	3 to 4	Dr., Mr., Miss, Mrs., Rev.
Middle Initial	First character middle name	1	L
Middle Name	Middle Name		Larry
Company Name	Company		ABC Manufacturing
First Name	First Name		John
Last Name	Last Name		Smith
Salutation	characters before the / in Salutation/Nick Name		Jr./Junior
Salutation/Nick Name	Salutation/Nick Name		Nick/Niko
Gender	Gender	1	M or F
Citizenship (User Defined)	Citizenship	2	US not USA or United States
Department	Department		Marketing, Sales, Accounting
Redress Number	Redress Number		53356568888
Known Traveler	Known Traveler Number		199888565623
Phone Country Code	First Entry field under communications tab	1-4	1 for US and 44 for UK
Phone Area Code	Second field in Entry communications tab		310
Phone Prefix/Suffix	Third field in Entry communications tab		555-1212
Phone First Character Description
Phone First Two Character Description
Phone First Three Character Description
Phone First Four Character Description	Description	4	LAXR,LAXE,LAXC
Phone Full Description (User Defined)	Full Description		Business, Home, Cell
Fax Country Code Entry field under	First Entry field under communications tab	1-4	1 for US and 44 for UK
Fax Area Code	Second field in Entry communications tab	3	310
Fax Prefix/Suffix	Third field in Entry communications tab	8	555-1212
Fax First Character Description
Fax First Two Character Description
Fax First Three Character Description
Fax First Four Character Description	Description	4	LAXR,LAXE,LAXC
Fax Full Description	Full Description		Business, Home, Cell
E-mail Entry	Entry field		paulmcc@apple.com b_gates@msoft.com mickeymouse@disney.com
E-Mail Description	Description	4	LAXE
Birthdate	Birthdate	7	04DEC67
Birthdate DDMMMYYYY	Birthdate	9	04DEC1967
Passport No.	Passport Number		581234545
Passport Expiration Date MMDDYY	Expiration		05/01/21
Issue Date MMDDYY	Issue Date		04/22/21
Issuing City (User Defined)	Issuing City		Los Angeles
Issuing Country (User Defined)	Issuing Country	2	US not USA or United States
Emergency Contact Name	Name		Joe Smith
Emergency Phone Country Code	Phone		1
Emergency Phone Area Code	Phone		310
Emergency Phone Prefix/Suffix	Phone		555-1212
Emergency Contact Misc	Miscellaneous		Misc. comments
Air Class of Service Pref	Class of Service		First
Air Seat Pref	Seat type		Aisle
Air Meal Pref(User Defined)	Meal Type		Vegetarian, Kosher, Diabetic
Air Meal Pref Code (User Defined)	Meal Code
Air Special Options (User Defined)	Special Options		Child meal, Wide body airplane
Cruise Dining Pref (User Defined)	Dining Preference		Table 6, Confirmed 6PM dining
Ship Size Pref (User Defined)	Ship Size		Small-Large, 5001000 PAX
Car Type Pref (User Defined)	Pre-existing menu
Car Special Options (User Defined)	Special Options		Navigational System, Cell phone, airport access
Hotel Room Location Pref (User Defined)	Room location		Ocean view, First floor, wheelchair access

Field Groups - Loyalty Programs, Frequent Flyer, Credit Card

Cruise Program
Credit Card - FPCC«Code»«Number»/«Expiration»
Frequent Flyer - FFN«Code»-«Number»«NAME FIELD POS»
Hotel Program
Car Program
Other Cards
Discount Card

Available Field	Field in Prof	Size	Example
Card code (User defined)	Card code	2	AX, CA, VI, DS or airline two letter code AA, DL, etc.
Description (User defined)	Card Description		Credit card company name, name of airline.
Number	Card number
Expiration	Expiration		MM/DD/YY
Name on Account	Name on card
Traveler Name	Traveler
Traveler Last/First Name	Traveler		Smith/Joe
Remarks	Remarks

Field Groups - Miscellaneous

Available Field	Field in Profile	Size	Example
Profile No.	Profile number plus interface id		3843105551212
Interface ID	Interface ID	1-10	3105551212
Profile Create User	Primary agent		Roberta
Salutation	Salutation		Ken and Sue
Referred By (User Defined)	Referred By		Yellow pages, Newpaper
Web ID	Web ID
Web Password	Web Password
Group (User Defined)	Group tab		UCLA Alumni, Leisure
More Fields 1	More fields tab (User Defined)		Company DK#
More Fields 2	More fields 1 thru 10 are used for UDIDS and other reporting remarks		Track Visa’s
More Fields 3			Fuel surcharges

Field Groups - User Login

Available Field	Field in Profile	Size	Example
Login Name	My login		Roberta
Login Agent Name	Login linked to agent profile		Roberta
User Name	User Name		RE

Field Groups - Primary Agent

Available Field	Field in Profile	Size	Example
Primary Agent Name	Primary Agent		Shirley Sweeney
Agent Interface ID	Interface ID –in agent profile	2	RE , 22

Field Groups - Branch and Branch No.

Available Field	Field in Profile	Size	Example
Branch No.	Branch No.		0-249
Branch ID	Branch ID
Branch Code
Branch Name	Branch Name
Branch Address	Address
Branch City/State/Zip	City/State/Zip
Branch Phone	Phone
Branch Fax	Fax
Branch ARC No
Branch Pseudo City	Pseudo City

Field Groups - Profile Mixed Fields

Available Field	Field in Profile	Size	Example
Title	Courtesy Title		Mr., Mrs., Dr.
Company Name	Company Name
Middle Initial	Middle Initial
Middle Name	Middle Name
First Name	First Name
Last Name	Last Name
Primary Address Line 1	Primary Address Line 1
Primary Address Line 2	Primary Address Line 2
Primary Apt/Suite	Primary Apt/Suite
Primary City	Primary City
Primary State	Primary State
Primary Zip	Primary Zip
Primary Country	Primary Country
Bill To Address Line 1	Bill To Address Line 1
Bill To Address Line 2	Bill To Address Line 2
Bill To Apt/Suite	Bill To Apt/Suite
Bill To City	Bill To City
Bill To State	Bill To State
Bill To Zip	Bill To Zip
Bill To Country	Bill To Country
Ship To Address Line 1	Ship To Address Line 1
Ship To Address Line 2	Ship To Address Line 2
Ship To Apt/Suite	Ship To Apt/Suite
Ship To City	Ship To City
Ship To State	Ship To State
Ship To Zip	Ship To Zip
Ship To Country	Ship To Country
Secondary Address Line 1	Secondary Address Line 1
Secondary Address Line 2	Secondary Address Line 2
Secondary Apt/Suite	Secondary Apt/Suite
Secondary City	Secondary City
Secondary State	Secondary State
Secondary Zip	Secondary Zip
Secondary Country	Secondary Country
Alternate Address Line 1	Alternate Address Line 1
Alternate Address Line 2	Alternate Address Line 2
Alternate Apt/Suite	Alternate Apt/Suite
Alternate City	Alternate City
Alternate State	Alternate State
Alternate Zip	Alternate Zip
Alternate Country	Alternate Country
Primary Phone Country Code	Primary Phone Country Code
Primary Phone Area Code	Primary Phone Area Code
Primary Phone Prefix/Suffix	Primary Phone Prefix/Suffix
Primary Phone First Character Description	Primary Phone First Character Description
Primary Phone First Two Character Description	Primary Phone First Two Characters Description
Primary Phone First Three Character Description	Primary Phone First Three Character Description
Primary Phone First Four Character Description	Primary Phone First Four Character Description		LAXR, LAXB
Primary Phone Full Description	Primary Phone Full Description
Primary Fax Country Code	Primary Fax Country Code		1.44
Primary Fax Area Code	Primary Fax Area Code
Primary Fax Prefix/Suffix	Primary Fax Prefix/Suffix
Primary Fax First Character Description	Primary Fax First Character Description
Primary Fax First Two Character Description	Primary Fax First Two Character Description
Primary Fax First Three Character Description	Primary Fax First Three Character Description
Primary Fax First Four Character Description	Primary Fax First Four Character Description
Primary Fax Full Description	Primary Fax Full Description
Login Name	Login Name
User Name	User Name
Login Agent Name	Login Agent Name
Primary Agent Name	Primary Agent Name
Agent Interface ID	Agent Interface ID
Branch No.	Branch No.
Branch ID	Branch ID
Branch Code	Branch Code
Branch Name	Branch Name
Branch Address	Branch Address
Branch City/State/Zip	Branch City/State/Zip
Branch Phone	Branch Phone
Branch Fax	Branch Fax
Branch ARC No	Branch ARC No
Branch Pseudo City	Branch Pseudo City
Profile No.	Profile No.
Interface ID	Interface ID
Primary Agent	Primary Agent
Profile Create User	Profile Create User
Salutation	Salutation
Referred By	Referred By
Web ID	Web ID
Web Password	Web Password
Group	Group
More Fields 1	More Fields 1-25 used for remarks and udids.
More Fields 2	RM*UD1 free flow
More Fields 3
More Fields 4
More Fields 5
More Fields 6
More Fields 7
More Fields 8
More Fields 9
More Fields 10
More Fields 11
More Fields 12
More Fields 13
More Fields 14
More Fields 15
More Fields 16
More Fields 17
More Fields 18
More Fields 19
More Fields 20
More Fields 21
More Fields 22
More Fields 23
More Fields 24
More Fields 25

Field Groups - Traveler Address

Available Field	Field in Profile	Size	Example
Title	Courtesy Title
Middle Initial	Middle Intial
Middle Name	Middle Name
First Name	First Name
Last Name	Last Name
Address Line 1	Address Line 1
Address Line 2	Address Line 2
Apt/Suite	Apt/Suite
City	City
State	State
Zip Code	Zip Code
Country	Country

Field Groups - Res Card Invoice

Available Field	Field in Profile	Size	Example
Invoice No.	Invoice No.
Invoice Issue Date	Issued Date
Invoice Group	Invoice Group
Invoice Pay Method	Invoice Pay Method
Invoice Check/CC No	Invoice Check/CC No.
Invoice Card Code	Invoice Card Code
Invoice Card Expire Date	Invoice Card Expiration Date
Invoice Balance Due Date	Invoice Balance Due Date
Inside Agent	Inside Agent
Outside Agent	Outside Agent
Inside Agent Rate	Inside Agent Rate
Outside Agent Rate	Outside Agent Rate
Invoice Total Fare	Invoice Total Fare
Invoice Base	Invoice Base
Invoice Tax	Invoice Tax
Invoice Commission	Invoice Commission
Client GST	Client GST for Canadian agencies only
Commission GST	Commission GST for Canadian agencies only
Invoice Travel Type	Invoice Travel Type
Invoice Remarks	Invoice Remarks
Itinerary	Itinerary		MIA/ORD
Start City	Start City		MIA
End City	End City		ORD
Booking Start Date DDMMM	Amadeus use this for sell segments proper formatting		01JUN
Booking Start Date MMDDYY	Do Not use
Booking Start Date MMDDYYYY	Do Not use
Booking Start Date MM/DD/YY	Do Not use
Booking Start Date MM/DD/YYYY	Do Not use
Booking Start Date DDMMMYY	Do Not use
Booking Start Date DDMMMYYYY	Do Not use
Booking Start Date DD/MM/YY	Do Not use
Booking Start Date DD/MM/YYYY	Do Not use
Booking Start Date YY/MM/DD	Do Not use
Booking Start Date YYYY/MM/DD	Do Not use
Booking End Date DDMMM	Do Not use
Booking End Date DDMMYY	Do Not use
Booking End Date MMDDYYYY	Do Not use
Booking End Date MMDDYY	Do Not use
Booking End Date MM/DD/YYYY	Do Not use
Booking End Date DDMMMYY	Do Not use
Booking End Date DDMMMYYYY	Do Not use
Booking End Date DD/MM/YY	Do Not use
Booking End Date DD/MM/YYYY	Do Not use
Booking End Date YY/MM/DD	Do Not use
Booking End Date YYYY/MM/DD	Do Not use
Vendor Interface ID	Vendor Interface ID		ZE
Vendor ID	Vendor ID
Vendor Name	Vendor Name
Confirmation No.	Confirmation No.
Res Travel Category	Travel Category
Reservation Start Date DDMMM	Amadeus can use this also for Passive sell segments		01JUN
Reservation Start Date MMDDYY	Do Not use
Reservation Start Date MMDDYYYY	Do Not use
Reservation Start Date MM/DD/YY	Do Not use
Reservation Start Date MM/DD/YYYY	Do Not use
Reservation Start Date DDMMMYY	Do Not use
Reservation Start Date DDMMMYYYY	Do Not use
Reservation Start Date DD/MM/YY	Do Not use
Reservation Start Date DD/MM/YYYY	Do Not use
Reservation Start Date YY/MM/DD	Do Not use
Reservation Start Date YYYY/MM/DD	Do Not use
Reservation End Date DDMMM	Amadeus can use this also for Passive sell segments		01JUN
Reservation End Date MMDDYY	Do Not use
Reservation End Date MMDDYYYY	Do Not use
Reservation End Date MM/DD/YY	Do Not use
Reservation End Date MM/DD/YYYY	Do Not use
Reservation End Date DDMMMYY	Do Not use
Reservation End Date DDMMMYYYY	Do Not use
Reservation End Date DD/MM/YY	Do Not use
Reservation End Date DD/MM/YYYY	Do Not use
Reservation End Date YY/MM/DD	Do Not use
Reservation End Date YYYY/MM/DD	Do Not use
Number of Pax	Number of Pax used for BK entry on sell segment		1, 2, 3 etc.
Reservation Total Fare	Reservation Total Fare
Reservation Tax	Reservation Tax
Reservation Commission	Reservation Commission
Reservation Base	Reservation Base
Date Reserved	Date Reserved
Record Locator	Record Locator
Source of Booking	Source of Booking
Status	Status
Duration	Duration
SEGMENT NUMBER	Segment Number

CTCM/CTCE Mandatory Traveler Contact Rules

Phone and Email is stored in the Traveler's Advanced Traveler Tab - Emergency Contact Fields:

Rule for the Emergency Contact Phone:

Click on Global Defaults > Merge to PNR Defaults > PNR Rules
In the GDS selection drop down menu, select Amadeus
Click on Add
Description of Rule: "CTCM" (or any description that you'd like to use)
Field Group: "Traveler Miscellaneous"
Always Move This Rule: If checked, the traveler's phone number(s) will be selected by default; if unchecked, you'll have to select when you want to merge
Display on Selection Screen: Leave this box checked
PNR Custom Rule: SRCTCM-«Emergency Contact Phone Prefix/Suffix Without Dash»«NAME FIELD POS»

Rule for the Emergency Contact Email:

Click on Global Defaults > Merge to PNR Defaults > PNR Rules
In the GDS selection drop down menu, select Amadeus
Click on Add
Description of Rule: "CTCE" (or any description that you'd like to use)
Field Group: "Traveler Miscellaneous"
Always Move This Rule: If checked, the traveler's email will be selected by default; if unchecked, you'll have to select when you want to merge
Display on Selection Screen: Leave this box checked
PNR Custom Rule: SRCTCE-«Emergency Contact E-mail - //»«NAME FIELD POS»

Phone and Email is stored in the Traveler's Communications Tab:

IMPORTANT NOTE: You must have only one Primary phone and one Primary email address

Rule for the Traveler Communications Contact Phone:

Click on Global Defaults > Merge to PNR Defaults > PNR Rules
In the GDS selection drop down menu, select Amadeus
Click on Add
Description of Rule: "CTCM" (or any description that you'd like to use)
Field Group: "Traveler Miscellaneous"
Always Move This Rule: If checked, the traveler's phone number(s) will be selected by default; if unchecked, you'll have to select when you want to merge
Display on Selection Screen: Leave this box checked
PNR Custom Rule: SRCTCM-«Traveler Contact Primary Phone»«NAME FIELD POS»

Rule for the Traveler Communications Contact Email:

Click on Global Defaults > Merge to PNR Defaults > PNR Rules
In the GDS selection drop down menu, select Amadeus
Click on Add
Description of Rule: "CTCE" (or any description that you'd like to use)
Field Group: "Traveler Miscellaneous"
Always Move This Rule: If checked, the traveler's email will be selected by default; if unchecked, you'll have to select when you want to merge
Display on Selection Screen: Leave this box checked
PNR Custom Rule: SRCTCE-«Traveler Contact Primary E-Mail»«NAME FIELD POS»

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