Regent Seven Seas - Partner Access is Currently Down

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• Tech Update: Regent Seven Seas is Currently Down as of 5/1/2021

• Regent Seven Seas - Partner Access Features

• ClientBase Windows

• ClientBase Online

 

Tech Update: Regent Seven Seas is Currently Down as of 5/1/2021

 

Regent Seven Seas - Partner Access Features

Regent Seven Seas - Partner Access supports following Live Connect features if checked:

Regent Seven Seas - Partner Access for ClientBase Windows

If you are not currently registered to book Regent Seven Seas - Partner Access on-line, go to the Travel Agent Center at http://www.rssc.com, sign in, and click Book a Cruise with Partner Access. Complete and submit the Partner Access Service Request Form. Your log-in information will be e-mailed to you.

• Set Up Regent Seven Seas - Partner Access (Windows)
• Create New Regent Seven Seas - Partner Access Reservation (Windows)
• Import Existing Reservation Made Outside of ClientBase (Windows)
• Retrieve an Existing Reservation for Editing or Cancelling (Windows)

Set Up Regent Seven Seas - Partner Access (Windows)

Upon receiving login information for each agent in your office, take the following steps to setup ClientBase for Live Connect.

Step 1) Create a Live Connect Provider for Regent Seven Seas if none exists by going to Utilities|Live Connect Providers, and clicking Add. (It’s a good idea to check if the URL is correct.)

• Provider Name: Enter Regent Seven Seas - Partner Access.
• URL: Enter https://www.rssc.com/agent/webservices/tramslivehandler.ashx
• Travel Category: Enter Cruise from the drop-down menu.
• Import XML from: Enter HTML Source.

Step 2) Setup for Live Connect agent logins can be done individually. When Live Connect is launched, the system first looks to see if there is login information at the User Login level, and if not, then asks the user to login at the provider website. Users can set up their own logins by going to Utilities|My Login|Live Connect and clicking Add.

• Live Connect Provider: Select Regent Seven Seas - Partner Access from the drop-down list.
• User Name, Password and Account Number: Enter the necessary fields based upon the login information provided to you when you contacted Regent Seven Seas - Partner Access. The account number is not applicable.

Step 3) Create a vendor profile in ClientBase if one does not exist. From the profile manager, retrieve the Regent Seven Seas vendor profile (or create if it is not in database). From the General Info tab, click Live Connect Providers. From here, click Add, and select Regent Seven Seas - Partner Access from the drop-down list. The vendor code is left blank. Click OK.

Create New Regent Seven Seas - Partner Access Reservation (Windows)

Step 1) Create a Res Card in ClientBase, enter the Res Card Cycle and Trip Name, and add a reservation. Select Regent Seven Seas as the vendor, fill in the Travel Category, and then click Live Connect.

Step 2) Select Regent Seven Seas - Partner Access from the drop-down menu by Connect To (if not defaulted), and then click Create New Reservations.

Step 3) Although still in ClientBase, you are now on-line at the booking site.

Create the reservation with the traveler information passed from ClientBase by clicking New Reservation and use the instructions supplied by Regent Seven Seas - Partner Access when you registered. When the reservation is confirmed, click Import Reservation at the top of the ClientBase screen. All reservation data booked on-line is now located in the reservation.

Import Existing Reservation Made Outside of ClientBase (Windows)

Step 1) Create a new Res Card or open an existing one and launch Live Connect by clicking the Live Connect icon.

Step 2) Complete the Live Connect settings by identifying the vendor, the Live Connect Provider and appropriate Login information if not auto-populated.

Step 3) Enter the confirmation number for the reservation you want to import and click Import Existing Reservation.

Step 4) Depending on the Live Connect Provider, the system either locates the reservation using the confirmation number and automatically import all reservation details, or takes you to the Live Connect Provider's site for you to use its Retrieve Reservation feature to locate the reservation. Upon displaying the existing reservation, click Import Reservation and the reservation details are imported into the ClientBase Res Card.

Retrieve an Existing Reservation for Editing or Cancelling (Windows)

To edit or cancel an existing reservation using Live Connect, follow these steps:

Step 1) Launch Live Connect from inside the reservation to edit or cancel in ClientBase.

Step 2) A dialog box appears. Click Retrieve Reservation.

Step 3) Live Connect launches the booking engine site. Edit or cancel the reservation using instructions supplied by the booking engine, and click Import Reservation. All reservation data edited or cancelled online is now located in the reservation fields in ClientBase.

Regent Seven Seas - Partner Access for ClientBase Online

If you are not currently registered to book Regent Seven Seas - Partner Access on-line, go to the Travel Agent Center at www.rssc.com, sign in, and click Book a Cruise with Partner Access. Complete and submit the Partner Access Service Request Form. Your log-in information will be e-mailed to you.

• Set Up Regent Seven Seas - Partner Access (Online)
• Create New Regent Seven Seas - Partner Access Reservation (Online)
• Import Existing Reservation Made Outside of ClientBase (Online)
• Retrieve an Existing Reservation for Editing or Cancelling (Online)

Set Up Regent Seven Seas - Partner Access (Online)

Upon receiving login information for each agent in your office, take the following steps to setup ClientBase for Live Connect.

Step 1) Create a Live Connect Provider for Regent Seven Seas if none exists by going to Tools|Settings|Live Connect Providers and clicking Add. (It’s a good idea to check if the URL is correct.)

• Provider Name: Enter Regent Seven Seas - Partner Access.
• URL: Enter https://www.rssc.com/agent/webservices/tramslivehandler.ashx
• Travel Category: Enter Cruise from the drop-down menu.
• Import XML from: Enter HTML Source.

Step 2) Users can set up their own logins by going to Tools|MyLogin|Live Connect and clicking Add.

• Live Connect Provider: Select Regent Seven Seas - Partner Access to connect to its booking engine.
• User Name, Password: Enter the necessary fields based upon the login information provided to you when you contacted Regent Seven Seas - Partner Access.
• Account Number: Not applicable
• Save.

Step 3) Create a vendor profile in ClientBase if one does not exist. From the profile manager, retrieve the Regent Seven Seas vendor profile (or create if it is not in database). From the General Info tab, click Live Connect Providers. From here, click Add, and select Regent Seven Seas - Partner Access from the drop-down list. The vendor code is left blank. Click OK.

Create New Regent Seven Seas - Partner Access Reservation (Online)

Step 1) Retrieve the desired client profile, create a new Res Card and after entering basic Res Card info, launch Live Connect by clicking Live Connect on the menu bar. (You can also launch Live Connect from the Profile action gear.)

Step 2) Select Regent Seven Seas - Partner Access from the drop-down menu by Connect To (if not defaulted), and then click Create New Reservations.

Step 3) Select any Profile, Traveler, Branch and Res Card information you want to use to book the reservation. This data is NOT passed to booking site, but you are able to view it at the top left of your booking screen and can highlight it, copy, and paste it into the booking fields to save you time during the booking process. Click Connect to launch the on-line booking engine.

Step 4) Although still in ClientBase, you are now on-line at the Regent booking site. Complete the reservations using instructions supplied by Regent upon registration. When the reservation is confirmed, it automatically imports into the ClientBase reservation. All reservation data booked on-line is now located in the reservation fields in ClientBase.

Import Existing Reservation Made Outside of ClientBase (Online)

Step 1) Create a new Res Card or open an existing one and launch Live Connect by clicking the Live Connect icon.

Step 2) Complete the Live Connect settings by identifying the vendor, the Live Connect Provider and appropriate Login information if not auto-populated.

Step 3) Enter the confirmation number for the reservation you want to import and click Import Existing Reservation.

Step 4) Depending on the Live Connect Provider, the system either locates the reservation using the confirmation number and automatically import all reservation details, or takes you to the Live Connect Provider's site for you to use its Retrieve Reservation feature to locate the reservation. Upon displaying the existing reservation, click Import Reservation and the reservation details are imported into the ClientBase Res Card.

Retrieve an Existing Reservation for Editing or Cancelling (Online)

To edit or cancel an existing reservation using Live Connect, follow these steps:

Step 1) Launch Live Connect from inside the reservation to edit or cancel in ClientBase.

Step 2) A dialog box appears. Click Retrieve Reservation.

Step 3) Live Connect launches the booking engine site. Edit or cancel the reservation using instructions supplied by the booking engine, and click Import Reservation. All reservation data edited or cancelled online is now located in the reservation fields in ClientBase.