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Sabre Cruise

  • Updated

Sabre Cruise includes AMA Waterways, Avalon, Azamara, Carnival, Celebrity, Costa, Crystal, Cunard, Disney, Holland America, Island, MSC, Norwegian, Princess, Oceania, Regent Seven Seas, Royal Caribbean and Viking River cruise lines.

 

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Tech Update

February 19, 2020
It has come to our attention that Sabre Cruises users with a login of 4 digits and starting with
a leading 0 have stopped working. For users whose login begins with a 0, they now need to drop the leading 0 and only use the last 3 digits. I.E. if their login was 0123, they now need to just use 123.
• Keep in mind they will still need to use the 0 for signing into Sabre Red/Sabre Red 360.

February 20, 2019
There is currently an issue with Sabre Cruises and bookings that include an On-Board ship
credit. We should be receiving both the credit and an offset entry to make sure that the sale
amount is correct. At this time, a positive entry is imported, but we are not receiving a
negative offset. If you experience this issue, you will need to enter the Itemized pricing of the
reservation and update it accordingly.

Red Text Error Message when looking up a Booking – Ongoing Issue
Sabre has to work with each Cruise Line’s own API to retrieve information on any cruise booking. Occasionally, an agent will attempt to look up a booking and a box will appear above the query options with red text stating an issue with being able to retrieve the booking details, sometimes siting a specific reason. These issues are unfortunately out of our hands, and entirely between Sabre Cruises and the Cruise Line in particular. You would receive the same message outside of a Live Connect process directly in the Sabre Cruises website. We advise that you contact Sabre Cruises with the message you’re receiving, without mentioning Live Connect so they are not confused, and ask if there is any way they can resolve it.

 

Live Connect Features Supported by Sabre Cruise

Sabre Cruises supports the following Live Connect features if checked:

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Sabre Cruises Participating Vendors and Vendor Codes

CODE

VENDOR NAME

LIVE CONNECT PROVIDER

AM

AMA Waterways

Sabre Cruises

AV

Avalon Waterways

Sabre Cruises

AZ

Azamara

Sabre Cruises

CV

Carnival Cruise Lines

Sabre Cruises

CB

Celebrity Cruises

Sabre Cruises

CO

Costa Cruise Lines

Sabre Cruises

CS

Crystal Cruises

Sabre Cruises

CU

Cunard Cruises

Sabre Cruises

DS

Disney Cruise Line

Sabre Cruises

HA

Holland America Line

Sabre Cruises

IC

Island Cruises

Sabre Cruises

MSC

MSC Cruises

Sabre Cruises

NC

Norwegian Cruise Line

Sabre Cruises

PC

Princess Cruises

Sabre Cruises

OE

Oceania Cruise Line

Sabre Cruises

RE

Regent Seven Seas Cruise Line

Sabre Cruises

RC

Royal Caribbean International

Sabre Cruises

VR

Viking River Cruises

Sabre Cruises

 

Sabre Cruises for ClientBase Windows

Register with Sabre Cruise

1) Every ClientBase customer is a Sabre customer and has a PCC. If you are a Sabre GDS subscriber, you already have your User ID and password to log into Sabre Cruises so proceed to step 3.

2) If you know your PCC because you are a Trams customer, but are NOT a Sabre GDS subscriber, go to Step 3. If you do not know your PCC, email Support@TresTechnologies.com to obtain it.

3) Once you know your Sabre PCC, register to use Sabre Cruises and obtain your User ID and temporary Password and ETR by going to: http://www.sabre-holdings.com/registration/index_add.html. If you want your agents to have their own passwords, you need to include them on this form so a User ID and Password is sent to their email address. Best not to click on any other link on this page, but fill out this form which is the one you need to use.

4) You also have to contact each cruise vendor you are using to inform them that you will be using Sabre Cruises. Click here for a list of cruise vendors and contact phone numbers.

5) Once you have your User ID and Password, got to https://cruises.sabre.com/home.html and login. If you ever have to change or reset the password (because you got locked out), select the 'Forgot Password' link on the Sabre Cruise login page.

6) Now set up ClientBase to use Sabre Cruises.

 

Set Up Sabre Cruises in ClientBase (Windows)

Upon receiving login information for each agent in your office, take the following steps to setup ClientBase for Live Connect.

Step 1) In order to use all Live Connect features in Sabre Cruises.

Note: If you book in Polar, you can import in Sabre Cruise.

Step 2) Make sure Sabre Cruises is set up correctly as a Live Connect Provider by going to Utilities|Live Connect Providers, and clicking Add.

  • Provider Name: Type Sabre Cruises.
  • URL: Type https://cruises.sabre.com/SCDO/
  • Travel Category: Select Cruise from the drop-down.
  • Import XML from: Select HTML Source.
  • Include Authentication: Check off and from the drop-down select OpenAM.
  • Authentication URL: Check to make sure this is correct URL:  https://accounts.havail.sabre.com/login/cruises/home

Step 3) Login information is not passed from ClientBase to Sabre Cruise, so there is no reason to save your login information in ClientBase. You will be prompted once to use your regular Sabre login, password and PCC (Pseudo City Code) after you click on Connect upon launching Live Connect.

Step 4) When registering, Sabre Cruises provided you with a list of participating vendors and vendor codes. Create a profile in ClientBase for each vendor and specify Sabre Cruises as the booking engine and enter the unique vendor identifier.

First click Live Connect Providers and Add to add a Live Connect Provider. Select Sabre Cruises from the drop-down menu and enter the Sabre Cruises vendor code.

 

Create New Sabre Cruise Reservation (Windows)

Step 1) When ready to book on-line, create a client Res Card and fill in the Agent, Status, Reservation Cycle, and Trip Name fields and select the travelers. If you do not know which vendor you will be using, click the Live Connect icon at the Res Card Level.

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If you do know which vendor you will be using, click Add Reservation to start a new reservation. Select a Vendor, the Travel Category, and then click Live Connect.

http://static.trams.com/CBW38/images/third1.26.1.20.jpg

Select Sabre Cruises from the drop-down by Connect To. Do not enter login information here and click Create New Reservations.

Step 2) Select customer data to book the reservation (Traveler, Credit Card, Phone and Billing Address) and click Connect.

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Step 3) You arrive at the Sabre Cruise login page where you are prompted to use your regular Sabre login, password and PCC (Pseudo City Code in the Agency Code field). (If you do not clear your cache, you will not have to login again for a significant period of time.)

 

Step 4) Although still in ClientBase, you are now on-line at the Sabre Cruises booking site.

Complete your reservation as you normally would using Sabre Cruises’ booking features. If you are not familiar with how to use Sabre Cruises booking tools, please contact your Sabre Software Help Desk, or access on-line documentation and virtual training via the eServices website. When the reservation is confirmed, click Import Reservation. All reservation data booked on-line is now located in the ClientBase Reservation record.

NOTE: The following Sabre Cruises cruise lines only accept US residents when using immigration data. If traveler is not a US resident, you are unable to complete the reservation.

* Crystal Cruises

* Norwegian Cruise Lines

* Regent Seven Seas Cruises

* Seabourn Cruise Line

 

Import Existing Reservation Made Outside of ClientBase (Windows)

Create a new reservation and click Import Existing Reservation. Enter the confirmation number or leave blank. If you have entered a confirmation number, the system automatically retrieves and imports the reservation. If no confirmation number is entered, when in Sabre Cruises website, instead of creating a new reservation, go to the retrieve reservation area. Once the reservation details are showing, click Import and the details of the reservation are imported into the ClientBase Reservation record.

Retrieve an Existing Reservation for Editing or Cancelling

To edit or cancel an existing reservation using Live Connect, follow these steps:

Step 1) Launch Live Connect from inside the reservation to edit or cancel in ClientBase.

Step 2) A dialog box appears. Click Retrieve Reservation.

Step 3) Live Connect launches the booking engine site. Edit or cancel the reservation using instructions supplied by the booking engine, and click Import Reservation. All reservation data edited or cancelled online is now located in the reservation fields in ClientBase.

 

Retrieve an Existing Reservation Sabre Cruises for Editing or Cancelling (Windows)

To edit or cancel an existing reservation using Live Connect, follow these steps:

Step 1) Launch Live Connect from inside the Live Connect reservation to edit or cancel. Click Live Connect.

Step 2) Confirm all Live Connect settings including confirmation number, and click Retrieve Reservation.

Step 3) Live Connect launches the booking engine site. Edit or cancel the reservation using instructions supplied by the booking engine, and click Import Reservation. All reservation data edited or cancelled online is now located in the reservation fields in ClientBase.

 

Sabre Cruises for ClientBase Online

Register with Sabre Cruise

To use Sabre Cruises, complete the following directions:

1) Every ClientBase customer is a Sabre customer and has a PCC. If you are a Sabre GDS subscriber, you already have your User ID and password to log into Sabre Cruises so proceed to step 4.

2) If you know your PCC because you are a Trams customer, but are NOT a Sabre GDS subscriber, go to Step 3. If you do not know your PCC, email Support@TresTechnologies.com to obtain it.

3) Once you know your Sabre PCC, register to use Sabre Cruises and obtain your User ID and temporary password by going to: http://www.sabre-holdings.com/registration/index_add.html. If you want your agents to have their own passwords, you need to include them on this form so a User ID and Password is sent to their email address.

4) Agencies MUST contact each cruise vendor you are using to inform them that you will be using Sabre Cruises. Click here for a list of cruise vendors and contact phone numbers.

5) Once you have your User ID and Password, go to https://cruises.sabre.com/home.html and login.

6) If a passcode reset/reactivation is needed (because you are locked out), contact leisure.epr@sabre.com or call 800-413-5771.

7) Now set up ClientBase to use Sabre Cruises.

 

Set Up Sabre Cruises Live Connect in ClientBase (Online)

Step 1) Once you have obtained accurate login information, you need to add this Live Connect Provider if it does not already exist into ClientBase by going to Tools|Settings|Live Connect Providers and clicking Add.

 

 

Fill in the following fields:

  • Name of the Provider: In blank field provided, type the name of the Provider.
  • Status: Leave the default of Active. If you ever want to make it Inactive, go back in this area to turn off.
  • URL: Type https://cruises.sabre.com/SCDO/
  • Travel Category: Select Cruise.
  • Import XML from: Select HTML Source.
  • Include Authentication: Check off and select Check to make sure this is correct URL:  https://accounts.havail.sabre.com/login/cruises/home
  • Click Save.

Step 2) Login information is not passed from ClientBase to Sabre Cruise, so there is no reason to save your login information in ClientBase. You will be prompted once to use your regular Sabre login, password and PCC (Pseudo City Code) after you click on Connect upon launching Live Connect.

Step 3) When registering, Sabre Cruises provided you with a list of participating vendors and vendor codes. From Profiles, retrieve the vendor profile (or create if it is not in database). From the General Info area, click Live Connect Providers. From here, click Add, then select provider, Sabre Cruises, from the drop-down list. Add a vendor code from the list below. Save.

Note: The following Sabre Cruises cruise lines only accept US residents when using immigration data. If traveler is not a US resident, you are unable to complete the reservation on Crystal Cruises, Norwegian Cruise Lines, Regent Seven Seas Cruises, and Seabourn Cruise Line.

 

Create New Sabre Cruises Reservation in Live Connect (Online)

Step 1) Retrieve the desired client profile, create a new Res Card and after entering basic Res Card info, launch Live Connect by clicking Live Connect on the menu bar. (You can also launch Live Connect from the Profile action gear.)

Step 2) Complete the Live Connect settings by identifying the vendor, the Live Connect Provider and appropriate Login information.

Step 3) Click the Create New Reservation button.

Step 4) Select any Profile, Passenger, Branch and Res Card information you want to use to book the reservation and click Connect to launch the on-line booking engine.

Step 5) Although you are still in ClientBase, you are now on-line at the Live Connect Provider’s booking site running the on-line booking engine through a ClientBase window.

Complete the reservation and when the reservation is confirmed, click Import Reservation from the confirmation page. All reservation data booked on-line is now located in the reservation fields in ClientBase.

 

Import Existing Sabre Cruises Reservation Made Outside of ClientBase (Online)

Step 1) Create a new Res Card or open an existing one and launch Live Connect by clicking the Live Connect icon.

Step 2) Complete the Live Connect settings by identifying the vendor, the Live Connect Provider and appropriate Login information if not auto-populated.

Step 3) Enter the confirmation number for the reservation you want to import and click Import Existing Reservation.

Step 4) Depending on the Live Connect Provider, the system either locates the reservation using the confirmation number and automatically import all reservation details, or takes you to the Live Connect Provider's site for you to use its Retrieve Reservation feature to locate the reservation. Upon displaying the existing reservation, click Import Reservation and the reservation details are imported into the ClientBase Res Card.

 

Retrieve an Existing Reservation Sabre Cruises for Editing or Cancelling (Online)

To edit or cancel an existing reservation using Live Connect, follow these steps:

Step 1) Launch Live Connect from inside the Live Connect reservation to edit or cancel. Click Live Connect.

Step 2) Confirm all Live Connect settings including confirmation number, and click Retrieve Reservation.

Step 3) Live Connect launches the booking engine site. Edit or cancel the reservation using instructions supplied by the booking engine, and click Import Reservation. All reservation data edited or cancelled online is now located in the reservation fields in ClientBase.

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