Signature CruiseConnection

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• Signature CruiseConnection Features

• Signature CruiseConnection Participating Vendors and Vendor Codes

• ClientBase Windows

• ClientBase Online

 

Signature CruiseConnection Features

Signature CruiseConnection supports the following Live Connect Features:

Signature CruiseConnection Participating Vendors and Vendor Codes

CODE	VENDOR NAME	LIVE CONNECT PROVIDER
CV	Carnival Cruise Lines	Signature CruiseConnection
CB	Celebrity Cruises	Signature CruiseConnection
CO	Costa Cruise Lines	Signature CruiseConnection
CS	Crystal Cruises	Signature CruiseConnection
CU	Cunard Cruises	Signature CruiseConnection
DS	Disney Cruise Line	Signature CruiseConnection
HA	Holland America Line	Signature CruiseConnection
NC	Norwegian Cruise Line	Signature CruiseConnection
PC	Princess Cruises	Signature CruiseConnection
RE	Regent Seven Seas Cruises	Signature CruiseConnection
RC	Royal Caribbean International	Signature CruiseConnection

Signature CruiseConnection for ClientBase Windows

This feature is only available to agencies who belong to Signature Travel Network as the CruiseConnection booking engine is exclusive to this group. For more information on CruiseConnection or Signature Travel Network, please contact Signature Travel Network directly at [e-mail].

Signature members can log into the Signature Intranet, http://www.signaturetravelnetwork.com, and find setup instructions under Support Training & Meetings, in the Communications section. Scroll down to Signature Hotels & Resorts and access the setup document.

• Set Up Signature CruiseConnection (Windows)
• Create New Signature CruiseConnection Reservation (Windows)
• Import Existing CruiseConnection Reservation Made Outside of ClientBase (Windows)
• Retrieve an Existing Reservation for Editing or Canceling (Windows)

Set Up Signature CruiseConnection (Windows)

Upon receiving login information for each agent in your office, take the following steps to setup ClientBase for Live Connect.

Step 1) Insure you have Signature CruiseConnection set up correctly as a Live Connect Provider by going to Utilities|Live Connect Providers, and clicking Add or Modify.

• Provider Name: Type Signature CruiseConnection.
• URL: Type https://cruiseconnection.signaturetravelnetwork.com/LiveConnect/login.cfm
• Travel Category: Select Cruise from the drop-down.
• Import XML from: Select HTML Source.
• Include Authentication: Not applicable.

Step 2) Setup for Live Connect agent logins can be done individually. When Live Connect is launched, the system first looks to see if there is login information at the User Login level, and if not, then asks the user to login at the provider website. Users can set up their own logins by going to Utilities|My Login|Live Connect and clicking Add.

• Live Connect Provider: Select Signature CruiseConnection from the drop-down menu.
• User Name and Password: Enter global Signature intranet login name and password here.
• Account Number: Leave blank.

Agency Code: Enter agency's Signature agency key number here. Find this number on the agency profile in the Signature intranet. Click "Agency Tools" in the upper right, and find the "Agency Key" number on the right side of the profile. Click OK to save.

Step 4) When registering, Signature CruiseConnection provided you with a list of participating vendors and vendor codes. Create a profile in ClientBase for each vendor and specify Signature CruiseConnection as the booking engine and enter the unique vendor identifier.

First click Live Connect Providers and Add to add a Live Connect Provider. Select Signature CruiseConnection from the drop-down menu and enter the vendor code.

Create New Signature CruiseConnection Reservation (Windows)

Step 1) Once the setup steps have been completed, retrieve the desired client profile and start or retrieve a Res Card. If the cruise vendor is unknown, click Live Connect in the lower right hand corner of the main Res Card screen to launch Signature CruiseConnection right from the Res Card level.

If you do know the vendor, use Add Reservation to start a new reservation at the reservation level. From within the ClientBase reservation record, select the desired cruise line as the vendor, fill in the Travel Category and click Live Connect to launch Signature CruiseConnection.

Step 2) Verify the default login information and select Create New Reservation. A window appears with default CruiseConnection login information. The Connect To should read Signature CruiseConnection. If it does not, click the drop-down arrow and select it from the list. Any of the login information defaulting in this window can be changed if desired. Click Create New Reservations to book a new reservation.

Step 3) Prior to connecting to the Signature CruiseConnection site, a client selection screen appears to select the desired client data to automatically pass to Signature CruiseConnection. Passing this data saves time during the booking process, as fewer fields need to be completed by hand.

Step 4) Use Cruise Finder to find the "perfect cruise". Proceed into CruiseConnection by clicking Check Availability for All Categories below the pricing section of each offer. When prompted for traveler information, select each traveler using the CruiseConnection Search for a Client feature. Or, if the client is not in the Signature database, use Click Here to Add New Client for each traveler traveling.

Step 5) Use CruiseConnection to finish confirming the reservation and upon receiving a confirmation number, click Import to bring all the reservation details into ClientBase. Use Connect to connect to Signature CruiseConnection. The CruiseConnection program looks just as it does when used outside of ClientBase, but is running within a ClientBase window. Now use CruiseConnection to complete the cruise reservation.

Notice how the client information screens get completed automatically. Upon completion of the reservation and upon receiving a confirmation number, use Import Reservation, located at the top right corner of the window, and all reservation details are imported back to the ClientBase reservation record. This reservation information is now available to invoice, to create Reminders to track the administrative tasks involved in managing the trip and to report on for future marketing purposes.

Import Existing CruiseConnection Reservation Made Outside of ClientBase (Windows)

First, create a new reservation in ClientBase and after clicking entering vendor information, click Live Connect and Import an Existing Reservation. Do not enter a confirmation number, but when in Signature Travel Network booking site, locate the retrieve reservation area. Once the reservation details are showing, click Import and the details of the reservation are imported into ClientBase reservation record.

Retrieve an Existing Reservation for Editing or Canceling (Windows)

To edit or cancel an existing reservation using Live Connect, follow these steps:

Step 1) Launch Live Connect from inside the reservation to edit or cancel in ClientBase.

Step 2) A dialog box appears. Click Retrieve Reservation.

Step 3) Live Connect launches the booking engine site. Edit or cancel the reservation using instructions supplied by the booking engine, and click Import Reservation. All reservation data edited or cancelled online is now located in the reservation fields in ClientBase.

 

Signature CruiseConnection for ClientBase Online

This feature is only available to agencies who belong to Signature Travel Network as the CruiseConnection booking engine is exclusive to this group. For more information on CruiseConnection or Signature Travel Network, please contact Signature Travel Network directly at [e-mail].

Signature members can log into the Signature Intranet, www.signaturetravelnetwork.com, and find setup instructions under Support Training & Meetings, in the Communications section. Scroll down to Signature Hotels & Resorts and access the setup document.

• Set Up Signature CruiseConnection (Online)
• Create New Signature CruiseConnection Reservation (Online)
• Import Existing CruiseConnection Reservation Made Outside of ClientBase (Online)
• Retrieve an Existing Reservation for Editing or Cancelling (Online)

Set Up Signature CruiseConnection (Online)

Upon receiving login information for each agent in your office, take the following steps to setup ClientBase for Live Connect.

Step 1) Ensure you have Signature CruiseConnection set up correctly as a Live Connect Provider by going to Tools|Settings|Live Connect Providers, and clicking Add or Modify.

• Provider Name: Type Signature Travel Network Cruises.
• URL: Type https://cruiseconnection.signaturetravelnetwork.com/LiveConnect/login.cfm
• Travel Category: Select Cruise from the drop-down.
• Import XML from: Select HTML Source.
• Include Authentication: Not applicable.

Step 2) Users can set up their own logins by going to Tools|MyLogin|Live Connect and clicking Add.

• Live Connect Provider: Select Signature CruiseConnection from the drop-down menu.
• User Name and Password: Enter individual Signature intranet login name and password here.
• Account Number: Leave blank.

Agency Code: Enter agency's Signature agency key number here. Find this number on the agency profile in the Signature intranet. Click "Agency Tools" in the upper right, and find the "Agency Key" number on the right side of the profile. Click OK to save.

Step 4) When registering, Signature CruiseConnection provided you with a list of participating vendors and vendor codes. Create a profile in ClientBase for each vendor and specify Signature CruiseConnection as the booking engine and enter the unique vendor identifier.

First click Live Connect Providers and Add to add a Live Connect Provider. Select Signature CruiseConnection from the drop-down menu and enter the vendor code.

 

Create New Signature CruiseConnection Reservation (Online)

Step 1) Retrieve the desired client profile, create a new Res Card and after entering basic Res Card info, launch Live Connect by clicking Live Connect on the menu bar. (You can also launch Live Connect from the Profile action gear.)

Step 2) Complete the Live Connect settings by identifying the vendor, the Live Connect Provider and appropriate Login information.

Step 3) Click the Create New Reservation button.

Step 4) Select any Profile, Passenger, Branch and Res Card information you want to use to book the reservation and click Connect to launch the on-line booking engine.

Step 5) Although you are still in ClientBase, you are now on-line at the Live Connect Provider’s booking site running the on-line booking engine through a ClientBase window.

Step 6) Use Cruise Finder to find the "perfect cruise". Proceed into CruiseConnection by clicking Check Availability for All Categories below the pricing section of each offer. When prompted for passenger information, select each passenger using the CruiseConnection Search for a Client feature. Or, if the client is not in the Signature database, use Click Here to Add New Client for each passenger traveling.

Step 5) Use CruiseConnection to finish confirming the reservation and upon receiving a confirmation number, click Import to bring all the reservation details into ClientBase. Use Connect to connect to Signature CruiseConnection. The CruiseConnection program looks just as it does when used outside of ClientBase, but is running within a ClientBase window. Now use CruiseConnection to complete the cruise reservation.

Notice how the client information screens get completed automatically. Upon completion of the reservation and upon receiving a confirmation number, use Import Reservation, located at the top right corner of the window, and all reservation details are imported back to the ClientBase reservation record. This reservation information is now available to invoice, to create Reminders to track the administrative tasks involved in managing the trip and to report on for future marketing purposes.

Import Existing CruiseConnection Reservation Made Outside of ClientBase (Online)

First, create a new reservation in ClientBase and after clicking entering vendor information, click Live Connect and Import an Existing Reservation. Do not enter a confirmation number, but when in Signature Travel Network booking site, locate the retrieve reservation area. Once the reservation details are showing, click Import and the details of the reservation are imported into ClientBase reservation record.

Retrieve an Existing Reservation for Editing or Cancelling (Online)

To edit or cancel an existing reservation using Live Connect, follow these steps:

Step 1) Launch Live Connect from inside the reservation to edit or cancel in ClientBase.

Step 2) A dialog box appears. Click Retrieve Reservation.

Step 3) Live Connect launches the booking engine site. Edit or cancel the reservation using instructions supplied by the booking engine, and click Import Reservation. All reservation data edited or cancelled online is now located in the reservation fields in ClientBase.