VAX VacationAccess Vacations

VAX VacationAccess Vacations includes Apple, Blue Sky Tours, Funjet Vacations, Grand Pineapple Beach Resorts, JetSet Vacations, MGM Mirage Vacations-Air/Hotel, Palace Resorts, Pleasant Holidays, Sandals and Beaches Resorts, Showtime Tours, Southwest Airlines Vacations, TNT Vacations powered by Funjet, Travel Impressions, United Vacations, Universal Parts & Resorts, US Airway Vacations and Vacation Express.

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• Tech Update

• VAX VacationAccess Vacations Features

• VAX Vacation Access Vacations - Participating Vendors and Vendor Codes

• ClientBase Windows

• ClientBase Online

 

Tech Update

July 20th, 2020
A small amount of Windows 10 users have experienced a hard crash of ClientBase for
Windows after importing reservations from VAX. At this time, we are unable to determine the
cause of the issue. Please attempt to use another PC to complete your imports from VAX if
this occurs.

June 20th, 2019
It was discovered that VAX Vacation Access was sending both Insurance and Transportation type
Service Providers as Miscellaneous to ClientBase. After working with them, the issue is addressed,
and those provider types should now import correctly.

Additionally, Apple Vacations and Travel Impressions are now available to be booked and imported
via Live Connect. Their Vendor codes are APV and TIV, respectively.

 

VAX VacationAccess Vacations Features

VAX supports the following Live Connect features if checked off:

VAX Vacation Access Vacations - Participating Vendors and Vendor Codes

CODE	VENDOR NAME	LIVE CONNECT PROVIDER
APV	Apple Vacations	VAX VacationAccess Vacations
BST	Blue Sky Tours	VAX VacationAccess Vacations
FJV	Funjet Vacations	VAX VacationAccess Vacations
GP1	Grand Pineapple Beach Resorts	VAX VacationAccess Vacations
JSV	JetSet Vacations	VAX VacationAccess Vacations
MMT	MGM Mirage Vacations	VAX VacationAccess Vacations
PRV	Palace Resorts	VAX VacationAccess Vacations
PH1	Pleasant Holidays	VAX VacationAccess Vacations
SAB	Sandals and Beaches Resorts	VAX VacationAccess Vacations
STN	Showtime Tours of Nevada	VAX VacationAccess Vacations
SWV	Southwest Airlines Vacations	VAX VacationAccess Vacations
TPV	TNT Vacations powered by Funjet	VAX VacationAccess Vacations
TIV	Travel Impressions	VAX VacationAccess Vacations
UAV	United Vacations	VAX VacationAccess Vacations
UNT	Universal Parks & Resorts	VAX VacationAccess Vacations
AMW	US Airway Vacations	VAX VacationAccess Vacations
VE1	Vacation Express	VAX VacationAccess Vacations

VAX VacationAccess Vacations for ClientBase Windows

Sign up with VAX VacationAccess Vacations by going to their website at www.vacation access.com . Before using VAX VacationAccess Vacations in Live Connect, some setup in ClientBase is required. After successfully completing registration, obtain a unique user name, agency password, and account number for use in ClientBase. (For documentation, training or questions on the use of the VAX VacationAccess Vacations booking process, e-mail [e-mail] ).

• Set Up VAX Vacation Access Vacations (Windows)
• Create New VAX VacationAccess Vacations Reservation (Windows)
• Import Existing Reservation Made Outside of ClientBase (Windows)
• Retrieve an Existing Reservation for Editing or Cancelling (Windows)

Set Up VAX Vacation Access Vacations (Windows)

Upon receiving login information for each agent in your office, take the following steps to setup ClientBase for Live Connect.

Create a new or check that a Live Connect Provider for VAX VacationAccess Vacations exists by going to Utilities|Live Connect Providers and clicking Add. (Make sure the URL is correct if Provider is present.)

• Provider Name: Enter VAX Vacation Access Vacations.
• URL:https://login.www.vaxvacationaccess.com/default.aspx
• travel Category: Select Tour from the drop-down.
• Import XML from: Select HTML Source.

When registering, VAX provided you with a list of participating vendors and vendor codes. Create a profile in ClientBase for each vendor and specify VAX VacationAccess Vacations as the booking engine and enter the unique vendor identifier. First click Live Connect Providers and Add to add a Live Connect Provider.

Create New VAX VacationAccess Vacations Reservation (Windows)

Step 1) When ready to book on-line, create a client Res Card and fill in the Agent, Status, Reservation Cycle, and Trip Name fields and select the travelers. If you do not know the vendor you are using, click the Live Connect button in the lower right hand corner of the main Res Card screen to launch Vacation Access Vacations from the Res Card level. If you do know the vendor you are booking, use the Add Reservation button to start a new reservation. Fill in the Vendor field and then click Live Connect.

Step 2) Select the VAX Tour from the drop-down menu by Connect To and then click Create New Reservations.

Step 3) Select customer data to book the reservation (Traveler, Credit Card, Phone and Billing Address) and click Connect.

Step 4) Although still in ClientBase, you are now on-line at the VAX Tour booking site. Complete the reservations using instructions supplied by Vacation Access when you registered. If you have not received these instructions, e-mail [e-mail]. When the reservation is confirmed, click Import Reservation. All reservation data booked on-line is now located in ClientBase.

Import Existing Reservation Made Outside of ClientBase (Windows)

First, create a new reservation and click Import Existing Reservation. Enter the confirmation number or leave blank. If you have entered a confirmation number, the system automatically retrieves and imports the reservation. If no confirmation number is entered, when in VAX website, go to the retrieve reservation area. Once the reservation details are showing, click Import and the details of the reservation are imported into ClientBase reservation record.

Retrieve an Existing Reservation for Editing or Cancelling (Windows)

To edit or cancel an existing reservation using Live Connect, follow these steps:

Step 1) Launch Live Connect from inside the reservation to edit or cancel in ClientBase.

Step 2) A dialog box appears. Click Retrieve Reservation.

Step 3) Live Connect launches the booking engine site. Edit or cancel the reservation using instructions supplied by the booking engine, and click Import Reservation. All reservation data edited or cancelled online is now located in the ClientBase reservation record.

VAX VacationAccess Vacations for ClientBase Online

Sign up with VAX VacationAccess Vacations by going to their website at www.vacation access.com. Before using VAX VacationAccess Vacations in Live Connect, some setup in ClientBase is required. After successfully completing registration, obtain a unique user name, agency password, and account number for use in ClientBase. (For documentation, training or questions on the use of the Vacation Access booking process, email [e-mail]).

• Set Up VAX Vacation Access Vacations (Online)
• Create New VAX VacationAccess Vacations Reservation (Online)
• Import Existing VAX VacationAccess Vacations Reservation Made Outside of ClientBase (Online)
• Retrieve an Existing VAX VacationAccess Vacations Reservation for Editing or Cancelling (Online)

Set Up VAX Vacation Access Vacations (Online)

Step 1) Once you have obtained accurate login information, you need to add this Live Connect Provider if it does not already exist into ClientBase by going to Tools|Settings|Live Connect Providers and clicking Add.

Fill in the following fields:

• Name of the Provider: In blank field provided, type the name of the Provider, VAX VacationAccess Vacations.
• Status: Leave the default of Active. If you ever want to make it Inactive, go back in this area to turn off.
• URL: Type https://login.www.vaxvacationaccess.com/default.aspx .
• Travel Category: Select Tour.
• Import XML from: Select HTML Source.
• Include Authentication: None.
• Click Save.

Step 2) When registered, VAX VacationAccess Vacations provided you with a list of participating vendors and vendor codes. Create a profile in ClientBase for each vendor (if none exists) and specify VAX VacationAccess Vacations as the booking engine and enter the unique vendor identifier. First click Live Connect Providers and Add to add a Live Connect Provider. Select VAX VacationAccess Vacations from the drop-down menu and enter the VAX VacationAccess Vacations vendor code. Save.

Create New VAX VacationAccess Vacations Reservation (Online)

Step 1) Retrieve the desired client profile, create a new Res Card and after entering basic Res Card info, launch Live Connect by clicking Live Connect on the menu bar. (You can also launch Live Connect from the Profile action gear.)

Step 2) Complete the Live Connect settings by identifying the vendor, the Live Connect Provider and appropriate Login information.

Step 3) Click the Create New Reservation button.

Step 4) Select any Profile, Passenger, Branch and Res Card information you want to use to book the reservation and click Connect to launch the on-line booking engine.

Step 5) Although you are still in ClientBase, you are now on-line at the Live Connect Provider’s booking site running the on-line booking engine through a ClientBase window. Complete the reservation and when the reservation is confirmed, click Import Reservation from the confirmation page.

All reservation data booked on-line is now located in the reservation fields in ClientBase.

Import Existing VAX VacationAccess Vacations Reservation Made Outside of ClientBase (Online)

Step 1) Create a new Res Card or open an existing one and launch Live Connect by clicking the Live Connect icon.

Step 2) Complete the Live Connect settings by identifying the vendor, the Live Connect Provider and appropriate Login information if not auto-populated.

Step 3) Enter the confirmation number for the reservation you want to import and click Import Existing Reservation.

Step 4) Depending on the Live Connect Provider, the system either locates the reservation using the confirmation number and automatically import all reservation details, or takes you to the Live Connect Provider's site for you to use its Retrieve Reservation feature to locate the reservation. Upon displaying the existing reservation, click Import Reservation and the reservation details are imported into the ClientBase Res Card.

Retrieve an Existing VAX VacationAccess Vacations Reservation for Editing or Cancelling (Online)

To edit or cancel an existing reservation using Live Connect, follow these steps:

Step 1) Launch Live Connect from inside the Live Connect reservation to edit or cancel. Click Live Connect.

Step 2) Confirm all Live Connect settings including confirmation number, and click Retrieve Reservation.

Step 3) Live Connect launches the booking engine site. Edit or cancel the reservation using instructions supplied by the booking engine, and click Import Reservation. All reservation data edited or cancelled online is now located in the reservation fields in ClientBase.