Preparing the Computer for ClientBase Online

Preparing a Computer

***Note: ClientBase Online is fully supported with Internet Explorer.  Live Connect and Merge to PNR/PNR Import features will only work if the user is logged into ClientBase Online using Internet Explorer.  If the user does not use Live Connect or Merge to PNR/PNR Import, Chrome can be used.  

1. Mark https://clientbaseonline.trams.com/login/ as a trusted site in Internet Explorer

• Open Internet Explorer and navigate to clientbaseonline.trams.com/login/.
• Open the Internet Explorer Options dialogue by pressing ALT-T, then choosing Internet Options from the list.
• Click on Security, then the green checkmark Trusted Sites, then the button labeled Sites.
• Click Add to include clientbaseonline.com in the list of trusted sites, then click Close.

 

• Move the slider down so the level is set to Low and then select OK.

2. Add clientbase.trams.com/login/ to Compatibility View Settings

• Open Internet Explorer and Press ALT-T to open the Tools menu, then choose Compatibility View Setting” from the list.
• Click Add to include com to the list of websites added to Compatibility View, then click Close.

3. Run the ClientBase Online Diagnostic Tool

• Once you’ve completed the above steps, click on the link Run Diagnostic from the ClientBase Online login screen (clientbaseonline.trams.com/login/). Follow the prompts.  All of these tests should have a green check mark next to them.  If any test fails (has a yellow or red exclamation mark), click the link to learn more.