How can I access Trams Back Office while I’m outside of the office?

Many users ask how they can access Trams Back Office from outside of the office. In this article, we will describe the most common methods for accessing TBO remotely.

There are a few options for our customers to access their TBO remotely:

• Remote desktop service to access your office computer remotely
• Cloud Hosting Service (ASP)
• Hosting your own Terminal Services server
• Using Trams App Server to connect to your agency’s network

Important note regarding third-party providers

Remote desktop service to access your office computer remotely

There are a few ways to access your office computer’s desktop remotely. Doing this, you are effectively logging into your office computer from anywhere on the Internet.

Perhaps the simplest way to remotely access your TBO remotely is by using a remote desktop service such as AnyDesk, GoToMyPC, or TeamViewer. It’s just like sitting at your office computer, but from anywhere you have an internet connection.

Microsoft Windows 10 Pro and Windows 11 Pro offer a built-in remote desktop option. You can learn more about it at the Microsoft website.

One important thing to keep in mind is that your office computer must be powered on, and no one else can be using the computer at the same time you are.

Accessing TBO “in the cloud” using Terminal Services

Running Trams Back Office Windows via terminal services is often referred to as “Cloud Access” to TBO. Using terminal services, you can connect to a virtual Windows desktop. This is a rather technical option and there are two ways to go about implementing it.

Cloud Hosting Service (ASP)

There are a handful of third-party companies that will host your entire Trams installation “in the cloud.” In addition to allowing users to access TBO remotely, these services host your Trams (and ClientBase) database, so you do not need to have a server at your office.

Hosting your own Terminal Services server

There are options for hosting your remote-desktop server which would allow you to access your agency’s server remotely. This is a rather technical option we only recommend it if your agency has the technical staff to manage your server. The most common terminal service solutions are Microsoft Remote Desktop Services and Citrix Daas.

Using Trams App Server to connect to your agency’s network

The Trams App Server allow you to access your Agency’s database remotely. This option requires that your agency have a static public IP address. Depending on your agency’s internet connection, this option can be rather slow. Additionally, there are significant changes to the way GDS interface works while accessing your TBO remotely.

This is a rather technical option we only recommend it if your agency has the technical staff to manage your server. For more information about implementing remote access using Trams App Server, please contact our hardware support team by email to [e-mail].

A note for ClientBase users: This article provides information for accessing Trams Back Office. There are other options for accessing ClientBase remotely. For more information, refer to How can I access my ClientBase data while I’m away from the office?

Disclaimer

This article refers to third-party service providers. Our goal is to match its customers with competent consultants that have a proven history they can work with our products. While Trams Back Office and ClientBase customers have had success in working with these companies, we do not own or control the companies and organizations listed. Therefore, by using these consultants, our customers understand, acknowledge, and accept that Tres Technologies cannot be held liable or responsible for any adverse event that takes place with the companies listed. Choosing a company or organization is strictly voluntary and is done so at the sole risk of the customer.