STEP 1: Upgrade your CCTE Database by running CCTE Update
This process needs to be initially run on your dedicated CCTE Fileserver computer OR on the Workstation which also has the Crosscheck Travel client application installed (for single CCTE users this will be your laptop/workstation computer).
*** It’s advised that a backup of your CCTE database is taken prior the Upgrade or at least a successful scheduled backup was made the day prior to this grade being run ***.
Go to the Windows Start menu and search for CCTE Update.
This will retrieve the CCTE Update application to be selected:
Depending on your Windows version, you may also be able to retrieve the CCTE Update application from menus available from the Start menu:
The icon displayed with also be dependent on your current Windows version as it may display like this:
*** If after selecting the CCTE Update Application the following prompt appears, press OK which will exit from the CCTE Upgrade process. If this happens, contact Tres CCTE Support by emailing ccte-support@trestechnologies.com, a support person will then assist with the running of the upgrade. Your agency may continue using CCTE until we respond to the Support Ticket generated from the email.
For the Upgrade to continue the following message may appear:
Press Yes to continue.
Then select Download to continue from within this screen.
In the next screen, select Install to continue and the Server upgrade process will start.
When the next prompt appears, select OK:
This next prompt should only appear if you are running multiple copies of CCTE as it allows selection of one or more databases to be upgraded.
Whether upgrading a single or multiple databases, the screen below will appear as the database(s) are being upgraded. Depending on the length of time that you’ve been using CCTE, the next process may take several minutes to complete.
When the database upgrade has completed, the following message will display, pressing OK will complete the upgrade of your CCTE database(s).
That completes the upgrade of the database and now each workstation needs to be upgraded to the latest CCTE version by using the STEP 2 Procedures.
STEP 2: Upgrade each computer using CrossCheck Travel
The upgrade to the database(s) doesn’t impact the individual users until they next login into CCTE. The CCTE Desktop icon and login screen temporarily remain the same and each user should attempt to login as normal. The login screen to their existing CCTE version will then display and the user should then continue to login using their CCTE Username and Password.
The next message will display which is highlighting that the CCTE Client version requires updating, press Close to continue.
*** The screen displayed will be dependant on the Version of CCTE that you’ve been using. If upgrading from Version 18 to Version 20 it will appear as per this example or similar:
Or if upgrading from Version 21 or Version 22, it will appear as per this example or similar:
After Close has been selected, to upgrade the workstation press Yes at the next prompt.
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This message may display and will require a Yes to continue.
The CCTE Client Upgrade process will then start:
After the Client Upgrade the CCTE v23.3 the new Tres CCTE icon will be placed on the workstation replacing the previous CCTE icons.
Now when accessing CCTE from selecting this new CCTE icon, the Tres CCTE V23.3 login screen will display:
Upon successfully opening CCTE, the updated CCTE Main Screen will have your previous Agency Splash links as well as new links to the Tres Support site for referencing documentation and for support assistance.