1. Change the Reservation status to Cancelled.
2. Select Save reservation to Trip.
3. Select Save All in the upper right corner.
4. Void the Payment. Note: If there is no payment, move down to Step 5.
- Open the Reservation and select the Payment Tab.
- Click on the Payment.
- Move down the page and select 'Void Payment'
- Select Void Payment.
5. Change the Fare, Commission and Taxes to 0.00.
Suggestion: Add a 'Void' Tag at the Reservation level.