Creating a Debit or Credit Memo in Trams Back Office

Review how to create a Debit or Credit Memo

1. If you have an original ticket number, go to Invoice Query.
   • If there is no original ticket number, you will go to Invoice | Adjustment.
2. Enter the ticket number in the Ticket/Confirm No Ref field and query.
3. Select the invoice and click on Adjustment invoice.
4. Verify the issue date is in the correct ARC/BSP reporting period.
5. If there is more than one ticket, void that ticket that does not need an adjustment.
   • This allows you to create an adjustment at a later date if necessary.
   • You can modify the “ReSubmit Date” to adjust the ARC/BSP reporting period.
6. You have the option to delete any non-arc bookings, such as hotel or car bookings.
7. View the ticket, change to either Debit or Credit memo, enter the amount due in the commission field and save.
8. If the debit/credit memo is to be paid after the issue date of this invoice – enter the date to be paid in the “ReSubmit Date” field
9. If you want the adjustment to appear on the agent statement, go to the Agent Tab and add the agent.
10. Click OK to save the adjustment invoice.