Exchanges and Service Fees in Travelport+ (Galileo 1G)

Important Before You Begin

When processing any exchange:

• TKPSFP must not be used
• All existing DI.FT lines related to prior tickets or service fees must be removed
• Service fees are now entered as positive amounts (no longer negative)

If you need instructions for creating service fees, refer to:

• Issuing Standalone ARC/BSP Service Fees (SFP)
• Supplier (Non-ARC/BSP) Service Fees

This article explains when and where service fees fit into the exchange workflow.

Global Exchange Rules (All Exchange Types)

Before starting the exchange:

1. Retrieve the PNR
2. Remove any existing DI.FT accounting lines related to:
   • Previous tickets
   • Previous service fees
3. Book new segments as required

Failure to remove old DI.FT lines may result in:

• Duplicate service fees
• Incorrect invoices
• Trams reconciliation errors

Even Exchanges (No Add-Collect)

Workflow

1. Remove prior DI.FT lines
2. Book new segments
3. Run Automated Exchanges
   • When prompted, choose Ticket Later
4. Issue the exchange ticket without invoicing:

TKPDTD

5. Retrieve the PNR and add DI.FT accounting to close the ticket as an even exchange:

DI.FT-MS201*FPEVEN*EXE

6. Add service fees if applicable
   • Follow Standalone ARC/BSP or Supplier service fee instructions.
   • NOTE: The service fee MS line must include the form of payment used to pay the fee.
7. Generate the invoice and MIR:

TKPDIDAD

Add-Collect Exchanges

If No Service Fee Is Being Charged

1. Remove prior DI.FT lines
2. Book new segments
3. Run Automated Exchanges
4. When prompted, choose Ticket Now
   • No additional steps required

If a Service Fee Is Being Charged

1. Remove prior DI.FT lines
2. Book new segments
3. Run Automated Exchanges
   • When prompted, choose Ticket Later
4. Issue the exchange ticket without invoicing:

TKPDTD

5. Add the service fee:
   • ARC/BSP → see Issuing Standalone ARC/BSP Service Fees (SFP)
   • Supplier → see Supplier (Non-ARC/BSP) Service Fees
6. Generate the invoice and MIR:

TKPDIDAD

Exchange with Refund

Note: When a service fee is issued as part of a refund, the service fee amount must be entered as a negative value.

If you are entering a specific commission amount, that amount must also be entered as a negative number. If the commission is entered as a percentage, do not make the percentage negative.

Without a Service Fee

1. Remove prior DI.FT lines
2. Complete Automated Exchange
3. When prompted, choose Issue Ticket
   • No additional steps required

With a Service Fee

1. Book new segments
2. Run Automated Exchanges
   • When prompted, choose Issue Later
3. Issue the exchange ticket without invoicing:

TKPDTD

4. Add the service fee (positive amount)
   • ARC/BSP example:

DI.FT-MS51A*ALXD*TK9999999999*TT11*TF-35.00*CM96.5

With a specific commission amount:
DI.FT-MS51A*ALXD*TK9999999999*TT11*TF-10.00*CMA-9.30

• Supplier example:

DI.FT-MS51S*VCSVCFEE*TT11*TF-35.00*CM100

5. Generate the invoice and MIR:

TKPDIDAD

Exchange with Residual MCO

Workflow

1. Remove prior DI.FT lines
2. Book new segments
3. Run Automated Exchanges
   • When prompted, choose Ticket Later
4. Issue the exchange ticket without invoicing:

TKPDTD

Issue the Residual MCO

1. Build the residual MCO:

MCOB/R-K

(or MCOBP(traveler#)/R-K to pre-fill traveler name)

2. Complete the MCO builder
3. Finalize the MCO:

MCOF

4. Issue the MCO:

MCOP

Complete Accounting

5. Close the exchange ticket as even:

DI.FT-MS201*FPEVEN*EXE

6. Add DI.FT accounting for the residual MCO:

DI.FT-MS50A*ALDL*TK8800000000*TT1*FPEVEN

7. (Optional) Track residual value:

DI.FT-MS60*UD60 200.00

Add Service Fee (Optional)

• ARC/BSP:

DI.FT-MS51A*ALXD*TK0000000000*TT11*TF35.00*CM96.5

• Supplier:

DI.FT-MS51S*VCSVCFEE*TT11*TF35.00*CM100

8. Generate the invoice and MIR:

TKPDIDAD

Common Exchange Errors

• Using TKPSFP during an exchange → Service fee will not interface
• Forgetting to remove old DI.FT lines → Duplicate or incorrect fees
• Invoicing before adding service fee DI.FT → Fee will be ignored
• Entering service fees as negative amounts → Incorrect accounting

Related Articles

• Service Fees in Travelport+ (Galileo 1G): Overview & Workflow Selector
• Issuing Standalone ARC/BSP Service Fees (SFP)
• Supplier (Non-ARC/BSP) Service Fees
• Service Fee Setup for Trams Back Office