Important Before You Begin
When processing any exchange:
- TKPSFP must not be used
- All existing DI.FT lines related to prior tickets or service fees must be removed
- Service fees are now entered as positive amounts (no longer negative)
If you need instructions for creating service fees, refer to:
- Issuing Standalone ARC/BSP Service Fees (SFP)
- Supplier (Non-ARC/BSP) Service Fees
This article explains when and where service fees fit into the exchange workflow.
Global Exchange Rules (All Exchange Types)
Before starting the exchange:
- Retrieve the PNR
-
Remove any existing DI.FT accounting lines related to:
- Previous tickets
- Previous service fees
- Book new segments as required
Failure to remove old DI.FT lines may result in:
- Duplicate service fees
- Incorrect invoices
- Trams reconciliation errors
Even Exchanges (No Add-Collect)
Workflow
- Remove prior DI.FT lines
- Book new segments
- Run Automated Exchanges
- When prompted, choose Ticket Later
- Issue the exchange ticket without invoicing:
TKPDTD
- Retrieve the PNR and add DI.FT accounting to close the ticket as an even exchange:
DI.FT-MS201*FPEVEN*EXE
- Add service fees if applicable
- Follow Standalone ARC/BSP or Supplier service fee instructions.
- NOTE: The service fee MS line must include the form of payment used to pay the fee.
- Generate the invoice and MIR:
TKPDIDAD
Add-Collect Exchanges
If No Service Fee Is Being Charged
- Remove prior DI.FT lines
- Book new segments
- Run Automated Exchanges
- When prompted, choose Ticket Now
- No additional steps required
If a Service Fee Is Being Charged
- Remove prior DI.FT lines
- Book new segments
- Run Automated Exchanges
- When prompted, choose Ticket Later
- Issue the exchange ticket without invoicing:
TKPDTD
- Add the service fee:
- ARC/BSP → see Issuing Standalone ARC/BSP Service Fees (SFP)
- Supplier → see Supplier (Non-ARC/BSP) Service Fees
- Generate the invoice and MIR:
TKPDIDAD
Exchange with Refund
|
Note: When a service fee is issued as part of a refund, the service fee amount must be entered as a negative value. If you are entering a specific commission amount, that amount must also be entered as a negative number. If the commission is entered as a percentage, do not make the percentage negative. |
Without a Service Fee
- Remove prior DI.FT lines
- Complete Automated Exchange
- When prompted, choose Issue Ticket
- No additional steps required
With a Service Fee
- Book new segments
- Run Automated Exchanges
- When prompted, choose Issue Later
- Issue the exchange ticket without invoicing:
TKPDTD
- Add the service fee (positive amount)
- ARC/BSP example:
DI.FT-MS51A*ALXD*TK9999999999*TT11*TF-35.00*CM96.5
With a specific commission amount:
DI.FT-MS51A*ALXD*TK9999999999*TT11*TF-10.00*CMA-9.30
- Supplier example:
DI.FT-MS51S*VCSVCFEE*TT11*TF-35.00*CM100
- Generate the invoice and MIR:
TKPDIDAD
Exchange with Residual MCO
Workflow
- Remove prior DI.FT lines
- Book new segments
- Run Automated Exchanges
- When prompted, choose Ticket Later
- Issue the exchange ticket without invoicing:
TKPDTD
Issue the Residual MCO
- Build the residual MCO:
MCOB/R-K
(or MCOBP(traveler#)/R-K to pre-fill traveler name)
- Complete the MCO builder
- Finalize the MCO:
MCOF
- Issue the MCO:
MCOP
Complete Accounting
- Close the exchange ticket as even:
DI.FT-MS201*FPEVEN*EXE
- Add DI.FT accounting for the residual MCO:
DI.FT-MS50A*ALDL*TK8800000000*TT1*FPEVEN
- (Optional) Track residual value:
DI.FT-MS60*UD60 200.00
Add Service Fee (Optional)
- ARC/BSP:
DI.FT-MS51A*ALXD*TK0000000000*TT11*TF35.00*CM96.5
- Supplier:
DI.FT-MS51S*VCSVCFEE*TT11*TF35.00*CM100
- Generate the invoice and MIR:
TKPDIDAD
Common Exchange Errors
- Using TKPSFP during an exchange → Service fee will not interface
- Forgetting to remove old DI.FT lines → Duplicate or incorrect fees
- Invoicing before adding service fee DI.FT → Fee will be ignored
- Entering service fees as negative amounts → Incorrect accounting
Related Articles
- Service Fees in Travelport+ (Galileo 1G): Overview & Workflow Selector
- Issuing Standalone ARC/BSP Service Fees (SFP)
- Supplier (Non-ARC/BSP) Service Fees
- Service Fee Setup for Trams Back Office