Service Types Table

The default access for the Service Type Table to be by the Manager group only.

Select Tables from the Menu bar and then the Service Types table.

This screen will open with information displayed in the lower part of the window relating to the highlighted item in the upper section.

Ancillary Services – Electronic Miscellaneous Document (EMDs)

When EMD is enable within Branch\Setup\Main Tab - a service type called Ancillary Services will be added by a script to Tools>Tables>Service Types. Any of the fields within the Service type table can be manually amended if required. The code for Ancillary Services is ‘A’.

A check will be in place in the script on creation of the new service type. If ‘A’ type is already being used in the database, then the script will replace ‘A’ with ‘AA’ and attach to all relevant tables, then it will use ‘A’ for the new Service Type Ancillary Services.

All fields of the Ancillary Services service type are checked in the ‘Show’ column against each field.

The only required fields to show for Ancillary Services on itineraries out of these fields will be Departure and Departure City.

The Auto Order option for all download service types is ticked and cannot be unticked.

Service Codes will also be automatically added – Tools\Tables\Service Types\Service Codes.

Below is a list of all the areas affected by EMDs:

Client preference
Company preference
Transactions - Commission Receipt Other
- Ticket and Cheque Requisitions
- Receipt CCCF
- Refund CCCF
- Creditor Refund
Cashbook Accounts
Narratives
Maintain Fee Rules
Supplier tables
Segments
Trip Fee
Trip Quote
DIY Reports
Segment defaults
My CCT>My reminders>Out of Balance and Due for Invoicing
Refresh Sales Summary Data

For more information regarding EMDs, please see CCTE Consultant User Guide.

Areas not impacted by EMDs:

Fee Rule Table (Only service types Transaction Fee, Merchant Fee, Amendment Fee, Service Fee, Management Fee, Cancellation Fee, are appearing the Service Type drop down).
Fee tab on the Trip (Only service types Transaction Fee, Merchant Fee, Amendment Fee, Service Fee, Management Fee, Cancellation Fee are appearing the Service Type drop down).
Client Personal Preference (Only Service types Flight, Car and hotel are appearing in the service type drop down).
Client Membership Preference(Only Service Types Flight, Car, Hotel, Tour, Surface, Cruise, Insurance, Miscellaneous, Coach, Air Taxi and Rail are appearing in the Service Type drop down.
Debtor Preference (Only service types Flight, Car and Hotel are appearing in the service type dropdown).

Auto Segment Order

Segments can be configured to Auto on the Segments tab of a trip file

GDS segment sequence retained from download regardless of departure date and time
Manual segment Auto ordering on demand based on the GDS sequence and manual segments based on departure date and time when the auto-ordering option is checked.
If checked, any new manually created segments ordering is based on departure date and time when the auto-ordering option is checked.

The function is configurable, segments selected for sorting by default can be deselected and any additional service types can be selected if required.

Auto-ordering is checked for all download service types - Flight, Hotel, Car and Tour segments and cannot be unchecked.
Auto-ordering is checked by default for Coach, Rail, Cruise and Surface segments and can be unchecked if required – Tools/Tables/Service Types.

The auto-ordering for Manual service types: Transaction Fee, Merchant Fee, Amendment Fee, Service Fee, Management Fee, Cancellation Fee, Insurance, Miscellaneous, Travellers Cheque, Web and Air Taxi are unchecked by default and can be checked or unchecked by the user.
Service types for which auto-order is not checked is moved to the bottom of the trip segments.
The auto-order on demand functionality is available for all users and is applicable for all segments for which auto-order is checked.
Manual shifting of Trip segments by the consultant is as per the current functionality. However the user can restore the order of Trip segments back at any time by clicking on the sort button.

The segment order after manually shifting the segments is preserved for the trip if this has been saved. However a re-download or clicking on the on demand sort button would again order the segments based on the auto-ordering logic
The behavior of trip segments after re-download when there is a change to the GDS segments after a quote is attached to a segment is the same as the current functionality.

For more information re Auto Order of Segments, see CCTE Consultant User Guide, Answer 27133 in Ask Travelport.

Creating a New Service Type

Click on the New button and a new line will appear after the existing entries.

Enter a logical Type code; alpha or numeric. Note: Type may NOT be duplicated.
Enter the Service Name.
Enter a Display Order. This could be alpha or numeric. Numeric items appear before alpha when the Service types appear in selection fields
Tick the Show on itineraries box if this service type is to appear in the itinerary.
Enter a Default Commission Rate which is sourced from the Quick Trip screen, if required.
Service Codes button need to allow for a further breakdown. Creation per Service type is possible eg. Hotel Service Type, could be set up with various options accessible by clicking on Service Codes button.

Service Code

A Service Code is automatically created to match the Service Type for the newly created entry.

The Service Codes window will open with a code matching the Service Type already created.

All Segments will print the Service Code selected in the Segment creation window in the itinerary. Service Codes can be added to all segment types in this table.

Click on this line and click OK in this window.
To create any additional Service Codes Click on New button to open a new line and create your New Service Code.

Click OK to save your entry and exit the table

Steps to Create Service Type and Service Codes

Create NEW Service Type.

Click on Service Code to open this screen.

Service Code is created, complete as required. Complete the Service Code and Service fields. Note: Service Codes may NOT be duplicated.

Click on OK to save the entry and close this window
Click OK in the Service Type window to save any changes and exit this table

Completing Other Areas in the Service Code Table

Highlight the Service Type in the upper section of the screen to display the selected items for itinerary inclusion in the lower part of the screen.

If the user does not want a field to appear in the itinerary for a particular Service Type, untick the Show box in the lower section of this screen. E.g. a Miscellaneous sector for a transfer service might not require the Duration field.

The user cannot take the ticks off the system generate standard Service types i.e. downloaded flight/car/hotel sectors, etc. Newly created Service types can have the tick removed.

Modify the lower section for any Service Types and click OK to save the changes and exit from the table.

Changing a Service Type