The following is for resetting a password for a User of ClientBase Online. See Related Articles for instructions on resetting a password for the SYSDBA login.
- Go to https://clientbaseonline.trams.com/login/ and enter your user name, leave password blank, and enter your PCC.
- Click on the 'Forgot My Login Name/Password' link.
- Enter the email address associated with the login and the Login Name.
***Note: If you receive the "Unable to recover password" error after entering your email address and login name, the email address entered is not the one associated with your user login.
- You will receive a temporary password sent to the email address associated with the User Login.
- Click the link to go back to the login screen.
- Carefully highlight and copy the new temporary password from the email you received.
- Make sure you do not include blank spaces before and/or after the temporary password.
- Paste the temporary password into the Old Password field.
- VERY IMPORTANT: If the Old Password field is populated, clear the field, and paste the temporary password.
- Create a new password and enter it twice as requested.
- Note the password restrictions. They may not be the same as in the screen shot below.
Related Article: Resetting the SYSDBA Password in ClientBase Online