Clearing Cookies and Cache

Below are instructions on clearing cookies and cache for Internet Explorer, Chrome and Microsoft Edge

 

Skip To:

Internet Explorer

Chrome

Edge

 

Internet Explorer:

• Go to Tools > Internet Options

• Click Delete under Browsing History.

• Make sure Preserve Favorites Website Data is unchecked. This is done in case your ClientBase Online URL is saved as a favorite.
• Make sure Temporary Internet Files and Cookies are checked.
• Click Delete.

Once done, you can close out of Internet Options and the Control Panel and sign into CBO again. It should load fine after that.

Chrome

• Go to Settings

• Move down the page and select 'Clear browsing data'.
• Make sure 'Cookies and other site data' and 'Cached images and files' are selected.
• Select 'Clear data'.

Edge

• Open Microsoft Edge and select Settings and more  > Settings  

• Select Privacy, search, and services
• Under Clear browsing data, select Choose what to clear.

• Make sure Preserve Favorites Website Data is unchecked. This is done in case your ClientBase Online URL is saved as a favorite.
• Make sure Temporary Internet Files and Cookies are checked.
• Click Delete.