Skip To:
General Questions
Back Office Specific Questions
General Questions
Q. How can an agency best prep for a conversion from Trams and/or ClientBase to Tres?
A. The agency will meet with a Trams accounting specialist and review client and vendor balances, agent reconciliations, bank reconciliations, core reports, etc. We have a suggested database cleanup article that includes running profile dupe checker in ClientBase, completing or delete past reminders, and more.
Q. Will the old Trams/ClientBase Database go away immediately? Will it still exist?
A. You will have access to Trams Back Office and/or ClientBase for as long as you need it, free of charge after conversion.
Q. Are we able to state what date range for old data to still appear in the new Tres?
A. You can convert all data or choose a certain number of years’ worth of data.
Q. Does all data convert from ClientBase?
A. There are certain fields that do not convert to Tres. You will work with your Implementation Specialist to review what fields you were using in ClientBase to determine if they converted. The fields that do not convert are ones that are not commonly used such as Web ID, Web Password, etc.
Q. Will attachments convert?
A. Attachments convert to Tres providing they are not larger than 2MB.
Back Office Specific Questions
Q. Tres is trip-centric. How does that change the way agencies think about accounting?
A. In Trams, you could have several invoices that hit the general ledger in multiple months. With Tres, because everything is in one trip, you account for the income when the reservation(s) is settled, not when payments are made. Produces a more accurate yield for reports, not splitting accounting entries across multiple periods and months.
Q. What is the biggest mindset shift a user needs to make when moving from Trams to Tres?
A1. Tres accounts for income when the reservation is settled which means both the Client and Supplier balances are zero. We moved away with the old way of how Trams was accounting for ARC, Supplier and Commtrack bookings and how those hit general ledger (at time of invoicing).
A2. At month end in Trams, you took your Core reports and balanced them to the Trial Balance and make sure your client and vendor balances are matching. In Tres, client, supplier and ARC balances all combined into one general ledger account. At month end, you look at your unsettled reservation payments report. This report will show any payment you have received or paid that has not settled a reservation. That is what you are comparing at month end as opposed to your client and vendor money that is still owed or due to your Trial Balance.
Q. What accounting questions come up most often when learning Tres.
A1. Where do I find my client and vendor balances? We will create views for you to see your outstanding client and supplier balances.
A2. How do I do an end of period in Tres? In Trams, you do an end of period to journalize everything to the general ledger. In Tres, it's done automatically when the reservations are settled. There is an Accounting Lock Date that will prevent users from entering information into a closed period.
Q. Which features in Tres have the biggest learning curve with Trams users and why?
A. Understanding settled reservations and what it means. Users will try to edit a settled reservation and will not understand why they can't because it's settled. Settled means both the client and supplier balance is zero and the sale has been posted to the general ledger. In order to edit, the user would need to void payments.
Q. I haven't closed our my prior year in Trams yet. Do I need to do this before I convert to Tres?
A. You do not need to close out your prior year in TRAMS before converting to Tres. Your conversion can proceed regardless of whether the prior year has been closed. However, if you have any year-end accounting processes you normally complete in TRAMS, you may still wish to do so based on your agency's accounting procedures..
Q. How can an agency best prep for a conversion from Trams and/or ClientBase to Tres?
A. The agency will meet with a Trams accounting specialist and review client and vendor balances, agent reconciliations, bank reconciliations, core reports, etc. We have a suggested database cleanup article that includes running profile dupe checker in ClientBase, completing or delete past reminders, and more.
Q. Will the old Trams/ClientBase Database go away immediately? Will it still exist?
A. You will have access to Trams Back Office and/or ClientBase for as long as you need it, free of charge after conversion.
Q. Will all activity prior to the date of migration be available?
A. Invoices convert to Tres. General ledger history and journal entry details do not.
Q. Will the old Data exist for GL Detail and Financial Statements for the past 13 years?
A. Old data will exist in Trams Back Office.
Q: How do we run reports for YTD for current year for 2026 if Jan – Apr is in old system, and new system starts on a certain month May – Dec?
A: This will depend on the type of report you want to run. If you need sales and activity reports, you can run YTD in Tres for the entire year. If you need to run General Ledger reports, you will need to run Jan - Apr in Trams and May - Dec in Tres.
Q. How does Bank Rec work? Do we need to load in all uncleared checks or transactions into the new database or will all that come over from old Trams?
A. Most of these payments convert, however, we will help setup beginning balances and let you know if anything needs to be manually entered.
Q. Do we need to delete or do purge in Trams before having all the old inactive ARC, Branches, Banks, Clients, Vendors, etc. come over into the new Tres database?
A. We have a suggested cleanup routine for both Trams and ClientBase. However, there are certain items that cannot be deleted because there is still history tied to them.
Q. Is there an import for merchant payments through a processor/gateway that is not your merchant?
A. Tres does not have a merchant import.
Q. How do we load Accounts Receivable detail and balances into the new TRES? Especially when things are under Trip and not Client Names/Traveler Names?
A. Open invoices will be converted as open in Tres.
Q. Are we able to state what date range for old data to still appear in the new Tres?
A. You can convert all data or choose a certain number of years’ worth of data.
Q. Wil my custom Trams reports convert?
A. Trams reports do not convert. You will need to re-create them in Tres. You Implementation Specialist will help. We strongly suggest these are created in your testing environment. We can move them to your live environment after conversion.