When we launched Tres, our vision was to develop a completely new platform and migrate users to a modern, hosted application. I knew from the outset that this would require a significant, multi-year investment, but I was equally aware of the long-term advantages that a hosted environment would bring.
Key Benefits of Moving to a Hosted Platform
1. Hardware Flexibility
Hosted (browser-based) applications eliminate hardware restrictions. Whether on a PC, Mac, or other devices, users can access the system seamlessly.
2. Streamlined Updates
In a distributed model, each agency must manage its own updates—a time-consuming and inconsistent process. With a hosted app, updates are centralized. Update the server once, and every user is instantly on the latest version.
3. Fewer Local IT Issues
Local computers are prone to all kinds of issues—malware, OS incompatibilities, outdated drivers. Supporting these environments is costly and exhausting for both the users and the software provider. Hosted apps shift the burden away from the desktop.
4. Built-In Remote Access
Users can work from anywhere, anytime—no VPNs or complex setups required. Hosted platforms make secure, global access simple.
5. Significant Hardware Cost Savings
Our research shows that agencies spend an average of $5,000 per year on local hosting and related support. With nearly 4,000 users, that translates to over $20 million in collective savings annually.
6. Expanded Integration Potential
A hosted architecture enables seamless integrations across platforms—whether it's Tres Marketing Services, consortia programs, Client Itinerary App, third-party consulting, or client reporting. All integrations access live, centralized data, eliminating sync issues and dramatically reducing costs.
Lessons Learned During the Migration
1. Processing Power Is a Game-Changer
I had always considered cloud platforms like Azure or AWS to be powerful—but I underestimated just how much faster and more scalable they are. For example, a Level 3 report that might take hours (or overnight) in ClientBase now runs in seconds in Tres.
2. Enabling True AI Functionality,
The robust infrastructure of our hosted environment is unlocking the full potential of AI. We're seeing entirely new capabilities and efficiencies emerge thanks to the technical foundation we've built. The day when users can dictate asking for detailed data in specific formats is coming soon.
Conclusion
Transitioning from a distributed system to a hosted platform has been both challenging and rewarding. The benefits—from speed and simplicity to scalability and innovation—have exceeded our expectations. While there’s more work ahead, we’re confident that this foundation positions Tres—and our users—for long-term success.