ClientBase Windows Known Issues

Number	Product	Component	Summary	Workaround
18883	CBW	Activities/Reminders	Transaction is Active error related to alarms	For sync agencies getting Transaction is Active error, have them switch alarm reminders from IB Events to Polling.
55807	CBW	Activities/Reminders	Reminder alarm does not fire when linked to an inactive profile
54323	CB Synchronization	CB to CB Sync	Unapplied Balance again exists after payment is synchronized to/from the copy database, then the amount is doubled after the payment is voided
45303	CBW	E-mail and Merge to E-mail	When the same email address occurs in more than one profile, the recipient receives duplicate emails
47074	CBW	E-mail and Merge to E-mail	"Dynamic SQL Error : SQL error code = -104 : Implementation limit exceeded more than 255 stream contexts" error occurs when using Merge To E-mail from the results of a Profile Manager Level 3 query that contains four or more filters.	Run a global modify on the query result and add a marketing code to the profiles, then query for the marketing code using a level 2 query, and run the merge to email from that query result.
52896	CBW	Global Defaults/Agency Settings/Setup	Header/footer images print incorrectly on statements and itineraries when image is .png format with a transparent background	Change the .png footer image with transparent background (attached) to .jpg image since they print on white paper.
54988	CBW	Global Defaults/Agency Settings/Setup	Global Defaults | General Setup | Group List performance lag (with over a thousand group names)
47937	CBW	Imports/Exports	Export feature is not working properly (wrong number of records exported) when information about Credit Cards is being exported
55197	CBW	Imports/Exports	File | XML Import: Error "Unknown SAX Vendor" is returned for Travel History and XML Mailer imports
55376	CBW	Installation	Sabre PNR Plugin and supporting files unavailable via auto-update to systems that do not have them
53540	CBW	Inventory	Inventory Query incorrectly returns "No Inventory Records meet your search Criteria. Do you want a new query?" or does not return all available inventory (when sold items in all databases exceed available items in current database)	Click No on the message prompted to start a new query. Click Inventory again to query but set the Details | Available query fields from default value 1 to <blank> with Any Available= <blank>, and these should return the available inventory.
50183	CBW	Invoice	View In Word: invoice display issue in Word when system's Region and Language setting for "Language for non-Unicode programs" is set to Japanese. The body of the invoice does not display.	Change the Region and Language Setting for non-Unicode programs to English (United States).
50981	CBW	Invoice	Multiple copy print job [with Collate] processed as single job when printing invoices	Print each document as a separate job.
51093	CBW	Invoice	Invoice | Refund: Setting a Trip Balance Due Date on a refund does NOT populate the Final Payment Info when viewing the booking's Expanded Fare tab in TBO
51146	CBW	Invoice	Invoice Report Preview | Print dialogue window incorrectly defaults Print range setting to Pages from 1 to 1 (even if there are multiple pages in the report).	Manually update the From and To Pages setting prior to clicking OK to print.
52579	CBW	Invoice	Error when invoicing if credit limit prompting is turned on: MainCDS: Field 'CREDITLIMIT' not found	Turn off Credit Limit Prompting (Global Defaults | General Setup | Credit Limiting Prompting).
53048	CBW	Invoice	Itemize description is truncated rather than word-wrapped when invoice is printed with Summarize by Description/Traveler option
53714	CBW	Invoice	Agent Remarks and Client Remarks are not showing on an invoice when no defaulted remarks exist for those fields
54725	CBW	Invoice	Partial payments entered in TBO are not reflected on re-printed invoices in CBW
54796	CBW	Invoice	Invoices with bookings with Itin/Invoice Remarks and a Payment Due By date show an incorrect Payment Due By total or date
54848	CBW	Invoice	Agent Comm % Rate set while invoicing in CBW does not transfer to TBO	When invoicing, click on the More Agents button and and set the Agent Rate, rather than setting the % Rate value in the regular Invoice window.
54851	CBW	Invoice	FOP Cash invoice does not display the entered Check/CC Number next to "Paid by Cash"
55522	CBW	Invoice	Travelers with exact same name prints only as one name on the invoice	Enter a middle name on a traveler, or both with non-matching names.
52179	CBW Canada	Invoice	Stop saving card number when debit card FOP is used
21301	CBW	Invoice/Itin/Trip Stmt Format	Reservations marked "Invoiced outside of CB" do not appear on Trip Statement
48272	CBW	Invoice/Itin/Trip Stmt Format	Grey fields in an invoice document that denote section headers and totals group in MS Word 2010 are displayed randomly in Word 2013	Deselect the Word 2013 "Show drawings and text boxes on screen" option in the "Show document content" section of the Advanced options (File | Options | Advanced), which should prevent the grey field boxes from being displayed in the document, and the "Print drawings created in Word" option in the "Printing options" section of the Display options (File | Options | Display), which should prevent them from showing up in the printed document.
18952	CBW	Live Connect	When doing a Create New Live Connect, the birth date of some passengers does not display on the selection screen	Return to the profile's family member tab, modify each family member and re-type the year. Apply the profile and return to the Res Card. The birth date will now appear on the live connect selection screen.
49246	CBW	Live Connect	Data from first Live Connect reservation import is imported into a subsequent reservation	Exit and restart ClientBase before importing the second reservation.
49276	CBW	Live Connect	Live Connect with Amadeus Cruise: Pre and Post amount qualifier codes are not being parsed
53549	CBW	Live Connect	Airline Code field on the insurance Live Connect window is not working correctly
53986	CBW	Live Connect	It is not possible to enter Agency Number, User Name nor Password for VAX when the provider's window is not maximized	Please maximize the Live Connect provider window before entering credentials.
44492	CBW	Managers/Dashboard	Internet manager prompts script error "Type mismatch" on a particular website but NOT in Internet Explorer or Firefox
47572	CBW	Managers/Dashboard	"Dynamic SQL Error::SQL error code = -104::Implementation limit exceeded more than 255 stream contexts" error running level three query with more than six filters
50731	CBW	Managers/Dashboard	"Dynamic SQL Error SQL error code = -104 Unexpected end of command." message with merge to e-mail for current result from level 3 query	Select profiles from the query result grid first (i.e., right-click, select all) and include records: 'selected results ...' in the merge to e-mail window.
50893	CBW	Managers/Dashboard	Performance: Res Card Level 1 query using Res Card Traveler Name and Status criteria slow to return a result set
52132	CBW	Managers/Dashboard	Profile Manager display issue where 1 record (dated 12/30/1899) is returned instead of none if PROFILE.Creation Date is added into the Columns
52195	CBW	Managers/Dashboard	Queries beginning with special characters "!" and "&" return extraneous results
52311	CBW	Managers/Dashboard	Saved Queries: Automatically trims the intended space at the end of a field query filter criteria, for example "APT " is trimmed to "APT" when query is saved. Also impacts marketing codes.	Go to Global Defaults->Profile Defaults->Marketing Code, and remove space at the end of strings in Marketing Code entry on Marketing Code column. For example, remove space at the end of string (Up to $1,000, $1,001 to $1,500, $1,501 to $2,500, $2,501 to $5,000, $5,001 to $7,500, and Over $7,500).
52312	CBW	Managers/Dashboard	Travel History Top X Sales Totals query count exceeds Top X Sales Totals filter criteria	Count can be corrected by checking the primary address check box for the 'address type includes (any)' filter
53467	CBW	Managers/Dashboard	Profile Manager query very slow on a large database when querying for e-mails and columns include TRAVELER/CONTACTPRIMARYEMAILTABLE.Comm. Entry	Remove the inserted column for TRAVELER/CONTACTPRIMARYEMAILTABLE.Comm. Entry.
53557	CBW	Managers/Dashboard	Profile Manager query prompts error "Cannot perform the action, because the previous action is in progress." when there are no other windows open
53606	CBW	Managers/Dashboard	Profile Manager lvl 3 returns incorrect query result when querying by 'Referred By: Equal to' field
54041	CBW	Managers/Dashboard	Sorting by Special Date column does not work in Profile Manager
54252	CBW	Managers/Dashboard	Errors occur when running Dupe Check on queries including Level 2 or Level 3 Travel History filters
54420	CBW	Managers/Dashboard	Error occurs when running Dupe Checks with particular combinations of results
54463	CBW	Managers/Dashboard	Numbers instead of words are printed for content of Seat Preference column when query results are printed
54683	CBW	Managers/Dashboard	Dropdown calendar is opened outside the application window when application is opened not in the main display - applies to situation when more than one monitor is used
54792	CBW	Managers/Dashboard	Saved Activity Queries convert blank To Dates to "="	Create a default query with a To Date in the future (Example: 12/31/2050), in order to see Activities past the default date of today.
26244	CBW	Merge To Features	Question marks are presented instead of bullets when text is copy/pasted from MSWord to Document Template.Additionally Numbering is not working	Workaround is to paste text copied from Word document into Wordpad or Notepad, and then copy to the ClientBase Document template.
26913	CBW	Merge To Features	Two paragraphs of text are being bolded when pasted into Document Template
50917	CBW	Merge To Features	Selection window for document templates is slow to display
52604	CBW	Merge To Features	Salutation field is not merged properly for mailers created during Merge to Email
54684	CBW	Merge To Features	Merge To | Labels: 'Report Cancelled. Click on Exit.' prompted when using Zip Code + Travel History as query criteria and using more then 4 Profile Query Level 3 filters	Create a new MarketingCode for this purpose, run your Level 3 filter, Global Modify the results of this query to this Marketing Code, then run a level 2 filter for the profiles with this Marketing Code, and then print labels for the results of the Level 2 query.
55099	CBW	Merge To Features	Merge to Label: Error occurs when inserting Traveler/Contact fields in label setup
55095	CBW	Merge to PNR	Merge To PNR | Apollo: Not all selected travelers are merged, returning NO NAMES error in Apollo or error prompted List Index Out Of Bounds (but works OK via Clipboard)	Merge PNR to clipboard.
55190	CBW	Merge to PNR	Merge To PNR: Traveler Address rule unselected from the PNR Builder still includes the rule in the Preview and when you Send to PNR	Remove the merged traveler address from the Preview prior to Send to PNR.
55262	CBW	Merge to PNR	Merge to PNR | Sabre: Send as one transmission setting NOT merging the PNR entry= N*AGENCYPROFILENAME§NM	Turn off the PNR Setting "Send as one transmission" or merge the PNR Entry individually.
53785	CBW	Miscellaneous	Increase the amount of characters allowed in the inventory Itin/Invoice Remarks field
55089	CBW	Miscellaneous	ClientBase Login and Help | About screens display the program version release as the <current date> instead of the original create date
55705	CBW	Miscellaneous	Fix start up screen to reflect version release date instead of today's date
43042	CBW	PNR Import	[d] Fix how multiple Sabre AC lines are read when one AC line does not have a link to ticket
48082	CBW	PNR Import	Only 1 MCO service fee is imported via PNR Import when there are two in the Sabre PNR
54364	CBW	PNR Import	One ticket and amounts are not imported when doing PNR import from Sabre, additionally ticket numbers seems to be wrong after import
54855	CBW	PNR Import	Sabre PNR Import (via SRW) not importing the Fare Basis in the Traveler Details for some or all of the Service Providers listed
55068	CBW	PNR Import	PNR Import | Apollo: Exchange ticket importing the same 2 travelers into the reservation (each for the original and exchange ticket number)	Manually delete the extra passenger with the original ticket # and pricing after the PNR Import.
55220	CBW	PNR Import	PNR Import | Worldspan: Reservation Fare amounts doubled than what's listed in the Traveler's Total pricing
55355	CBW	PNR Import	Sabre PNR Import via SR360: Agent Remarks are not imported into Res Card
55653	CBW	PNR Import	Sabre: Service Provider Airline is imported with old name from PROFILE_AIRLINE table instead of pulling from the new Vendor profile name (with matching Interface ID)	If you manually retype the Airline code in the Service Provider the name is automatically updated by the existing vendor profile name that matches the Interface ID.
55703	CBW	PNR Import	PNR Import | Sabre: Multiple PNR imports into the same Res Card only adds the traveler from the 1st import	Go to Global Defaults | Res Card Defaults | Default Field Values for Res Cards to turn on the setting for "Prompt to Match PNR Travelers with Res Card Travelers".
53628	CBW	Profile Import	Wrong Traveler phone entry format when using Profile Import
54367	CBW	Profile Import	Profile import: Marketing Code is not updating for Profiles where code already exists and for profiles where Global Modified was used to remove the code
56071	Profile Import Utility	Profile Import	Profile Import | Branch Field Rules not working (imports as blank)
52606	CBW	Profiles	Travel history tab taking longer to display results in 4.0 than in previous version
53039	CBW	Profiles	Profiles | Quick View: Modified columns width size of the Traveler Details section does not stick and resets to default in the Profile Summary view
53762	CBW	Profiles	Application hangs after using Profile Query Level 2 with address query criteria and then clicking dupe check
53824	CBW	Profiles	MainCDS: Field 'PROFILE_LINKNO' not found. - error displayed when a user issues a receipt with profile/client number merge fields
54120	CBW	Profiles	Profile Quick View | Travel History [Last 15 Purchases] section view has reversed view where the oldest instead of the newest records are displayed
54618	CBW	Profiles	Communication Description and Referred By links in the New Profile Wizard are not working
55230	CBW	Profiles	Re-printed receipts do not include remarks from original receipt
48542	CBW	Reports	Performance: Profile List Detailed report now takes more than twice as long to display the result preview when TRAVELER/CONTACT.Name field is included in the query columns	Remove any TRAVELER/CONTACT field in the columns of the query result when running a detailed report.
48005	CBW	Res Cards	Res Card traveler list has different names than what were entered when res card traveler list is viewed after upgrade
50502	CBW	Res Cards	Global Defaults | User Defined Fields: Duplicate predefined values are allowed however the Res Card's "Reservation Cycle" dropdown field only includes one of the duplicates	In CBW Primary database remove the duplicates in the User Defined Fields settings.
54220	CBW	Res Cards	Service Provider | Train Details | Description field not saving value (reverts to blank)
54736	CBW	Res Cards	Comm GST/HST is being rounded incorrectly in IBCONSOLE (displays correctly in CBW & TBO)
55111	CBW	Res Cards	Reservation Cycle and Marketing Source User Defined Fields menus are not sorted alphabetically (but display alphabetically in the dropdown on the res card)
50626	CBW	Utilities/Tools	Dupe Checker: Performance slow with Current Result in Level 2/3 Query containing (Communications Entry Contains) and Marketing in the filter	Modify the Level 3 Profile Query to remove the filter criteria (Communication Entry Contains "@"), then run the Dupe Checker filter on Full Name and E-mail based on the Level 3 query.
54360	CBW	Utilities/Tools	Re-ordering Remarks (including Invoice, Trip Proposal, Itinerary, Trip Statement and Receipt) does not result in saving the changed order when the remark is moved up (but works correctly when remark is moved down) using the arrows	When re-ordering remarks under Branch settings for Invoices, Trip Proposals, Itineraries, Trip Statements and Receipts, moving the remark up will not result in the changed order being saved unless another change is made, or the Update button is clicked after re-ordering the remarks.
54767	CBW	Utilities/Tools	Global Modify will not modify Vendor or Service Provider Commission % to 0% but instead skips all records
55921	CBW	Utilities/Tools	Profile Dupe Checker is slow when dupe checking on current results. (large databases)
58180	CBW	PNR Import	PNR Import error: Invalid Apollo/Galileo XML format (via Smartpoint)	Open CBW first, the open Apollo and login to the Focalpoint panel with your user ID and password. This then opens Smartpoint.   If you skip past the Apollo Focalpoint colorful panels and don't login there, you will get the XML error.
70001	CBW	User Logins/Permissions	access violation when logging into EUA enabled database when expire period is greater than 90 days
70005	CBW	User Logins/Permissions	Unchecking Enable Password Expiration in Login Security Settings for an EUA enabled database does not disable expiration feature
70006	CBW	User Logins/Permissions	"Your login/password has expired ..." message not displayed with EUA enabled database
78169	CBW	PNR Import	List index out of bounds (0)' message importing PNR with OTH segment and MISF accounting line
83182	CBW	Invoice	Prompt to Match PNR Travelers with Res Card Travelers setting turned OFF generates an invoice where there's no booking traveler name when you view same invoice in TBO
84629	CBW	Reports	Marketing Code Statistics Report returns incorrect Matches and % of Total Values when query includes Travel History (Level 2 & 3)
88382	CBW	Merge To PNR	Merge To PNR | Sabre: Invalid Credit Card Number when CC is the last entry with Send as One Transmission	1) Add an end item character at the end of the last credit card entry in the Preview: §
				5-*CA55-XXXX-6061¥12/25§
				2) or uncheck the option "Send as one transmission" to turn off the setting
207279	CBW	Res Cards	Service Provider Itin/Invoice Remarks cannot be deleted	Edit to a blank space.
DO1788	CBW	Merge to PNR	Merge to PNR for Apollo just spins cursor and gets stuck if you login into Galileo Desktop/Travelport Smartpoint 1st prior to CBW login	You MUST login into CBW 4.13 first prior to login into Galileo Desktop/Travelport Smartpoint for it to merge to PNR... In 4.12 it doesn't matter which one you login into first.
DO3321	CBW	Rescards	Res Card More Field Required Field settings prevent changes being saved on CBO copy database when More Field becomes inactive	Remove Required Field settings before setting the More Field to inactive
DO2157	CBW	Live Connect	Live Connect displays Exception EOSError in module CBPlus.exe - Invalid window handle