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Tech Update - 12/15/21

Warning Message: Classic Vacation's website is no longer supporting browsers using lower security that TLS 1.2.  The upper portion of the page will show a message with a blue background that explains this, and it is only a warning. Below, if a booking is successfully retrieved, the usual "DexReservationViewer" text will show, along with the Booking number below it. You may then import. Classic is also very good at giving a clear error message if the booking number is wrong or if the username, password or account number are incorrect. 

Tech Update - 10/21/21

Issues Importing 10/26/2021

We have received a few reports of agencies attempting to retrieve bookings and are unable to import them. The page looks mostly normal, but the confirmation number is not shown where it normally is and attempting to import gives the “Reservation Details not available” message. We’ve reported the issue to Classic and are waiting on a fix.

In order to Live Connect with Classic Vacations, you must be using the ClientBase minimum requirements: Windows 10 and Windows Server 2016.  

 

Classic Vacations Features

Classic Vacations support the following Live Connect Features if checked:

 

Classic Vacations for ClientBase Windows

Classic Vacations has a website where agents can book transactions with their own logins obtained through Classic Vacations. However, you must be registered to use Classic Vacations with Live Connect in ClientBase. To register, complete the enrollment form below and once completed, fax it to 408.882.8452.

Classic Vacations only provides a User ID and Password to Owner/Manager for use with ClientBase and this differs from the login used on the Classic Vacations website. There are no exceptions to this, as this is a precautionary measure to protect Agency Owners and Managers. Classic for Agents reserves the right to verify all information provided is accurate.

Classic for Agents Enrollment Form

After your request has been received, you will receive a confirmation of receipt. Please allow 2 - 3 weeks to process and receive an e-mail notification with your User ID and password.

Set Up Classic Vacations (Windows)

Step 1) Create a Live Connect Provider for Classic Vacations if none exists by going to Utilities|Live Connect Providers, and clicking Add. (It’s a good idea to check if the URL is correct.)

  • Provider Name: Enter Classic Vacations
  • URL: Enter https://www.classicvacations.com/DexReservationViewer
  • Travel Category: Enter Tour from the drop-down menu.
  • Import XML from: Enter HTML Source.

Step 2) Each agent should make sure to go into Utilities|MyLogin|Live Connect and delete out any Classic login that exists there as there are no longer individual logins.

Thereafter, the database administrator goes to Global Defaults|Res Card Defaults|Live Connect to enter the User Name, Password and Account Number which everyone in agency will use. This must be set up to use Classic.

Step 3) Create a vendor profile in ClientBase if one does not exist. From the profile manager, retrieve the Classic Vacations vendor profile (or create if it is not in database). From the General Info tab, click Live Connect Providers. From here, click Add, and select Classic Vacations from the drop-down list. The vendor code is CLA. Click OK to save.

 

Import Previously Made Classic Vacations Reservation Details (Windows)

Step 1) Create a Res Card in ClientBase, enter the Res Card Cycle and Trip Name, and add a reservation. Select Classic Vacations as the vendor and enter the Travel Category and then click Live Connect.

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Step 2) Select Classic Vacations from the drop-down menu by Connect To (if not defaulted), and then click Import existing reservation.

Step 3) Enter the confirmation number for the reservation you want to import into ClientBase. Click OK.

Step 4) Although still in ClientBase, you are now on-line at the Classic Vacations booking site. Once the reservation is displayed on your screen, click Import Reservation at the top of the ClientBase screen. All reservation data booked on-line is now located in the ClientBase reservation screen.

 

Classic Vacations for ClientBase Online

Classic Vacations has a website where agents can book transactions with their own logins obtained through Classic Vacations. However, you must be registered to use Classic Vacations with Live Connect in ClientBase. To register, complete the enrollment form below and once completed, fax it to 408.882.8452.

Classic Vacations only provides a User ID and Password to Owner/Manager for use with ClientBase and this differs from the login used on the Classic Vacations website. There are no exceptions to this, as this is a precautionary measure to protect Agency Owners and Managers. Classic for Agents reserves the right to verify all information provided is accurate. 

Classic for Agents Enrollment Form

After your request has been received, you will receive a confirmation of receipt. Please allow 2 - 3 weeks to process and receive an email notification with your User ID and password.

Set Up Classic Vacations (Online)

Step 1) Once you have obtained accurate login information, you need to add this Live Connect Provider if it does not already exist into ClientBase by going to Tools|Settings|Live Connect Providers and clicking Add.

Fill in the following fields:

  • Name of the Provider: In blank field provided, type the name of the Provider.
  • Status: Leave the default of Active. If you ever want to make it Inactive, go back in this area to turn off.
  • URL: Enter https://www.classicvacations.com/DexReservationViewer
  • Travel Category: Select Tour.
  • Import XML from: Select HTML Source.
  • Include Authentication: Leave blank.
  • Click Save.

Step 2) Each agent should make sure to go into MyLogin|Live Connect and delete out any Classic login that exists there as there are no longer individual logins.

Thereafter, the database administrator goes to Tools|Settings|Live Connect Providers to enter the User Name, Password and Account Number which everyone in agency will use.

Step 3) Create a vendor profile in ClientBase if one does not exist. From the profile manager, retrieve the provider’s vendor profile (or create if it is not in database). In the General Info area, click Live Connect Providers. From here, click Add, and select provider from the drop-down list. The vendor code is CLA. Save. Make sure to make the Travel Type Tour.

 

Import Previously Made Classic Vacations Reservation Details (Online)

Step 1) Retrieve the desired client profile, create a new Res Card and after entering basic Res Card info, launch Live Connect by clicking Live Connect on the menu bar. (You can also launch Live Connect from the Profile action gear.)

Step 2) Complete the Live Connect settings by identifying the vendor, the Live Connect Provider and appropriate Login information if not auto-populated.

Step 3) Enter the confirmation number for the reservation you want to import and click Import Existing Reservation.

Step 4) Depending on the Live Connect Provider, the system either locates the reservation using the confirmation number and automatically import all reservation details, or takes you to the Live Connect Provider's site for you to use its Retrieve Reservation feature to locate the reservation. Upon displaying the existing reservation, click Import Reservation and the reservation details are imported into the ClientBase Res Card.

 

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