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SIG Cruise Pro

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SIG Cruise Pro

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Live Connect Features Supported by SIG Cruise Pro

SIG Cruise Pro supports the following Live Connect features if checked:

 

SIG Cruise Pro Participating Vendors and Vendor Code

CODE VENDOR NAME LIVE CONNECT PROVIDER
8138 AmaWaterways SIG Cruise Pro
8135 American Cruise Lines SIG Cruise Pro
8139 Aqua Expeditions SIG Cruise Pro
8293 Australis SIG Cruise Pro
8121 Avalon Waterways SIG Cruise Pro
1043 Azamara SIG Cruise Pro
1 Carnival Cruise Lines SIG Cruise Pro
2 Celebrity Cruises SIG Cruise Pro
3 Crystal SIG Cruise Pro
12 Cunard SIG Cruise Pro
4 Disney Cruise SIG Cruise Pro
9204 Explora Journeys SIG Cruise Pro
5 Holland America SIG Cruise Pro
8146 Hurtigruten SIG Cruise Pro
9191 HX Expeditions SIG Cruise Pro
8192 Lindblad Expeditions SIG Cruise Pro
6 Norwegian SIG Cruise Pro
14 Oceania Cruises SIG Cruise Pro
8119 Paul Gauguin SIG Cruise Pro
8156 Ponant SIG Cruise Pro
7 Princess SIG Cruise Pro
8161 Quark Expeditions SIG Cruise Pro
8116 Regent Seven Seas SIG Cruise Pro
8 Royal Caribbean SIG Cruise Pro
8162 Sea Cloud SIG Cruise Pro
8126 Sea Dream Yacht Club SIG Cruise Pro
11 Seabourn SIG Cruise Pro
8115 Silversea Cruises SIG Cruise Pro
17 Star Clipper Cruises SIG Cruise Pro
8122 Tauck SIG Cruise Pro
8829 The Ritz-Carlton Yacht Collection SID Cruise Pro
8230 UnCruise Adventures SIG Cruise Pro
8149 Uniworld Boutique River Cruises SIG Cruise Pro
9072 Viking Expedition SIG Cruise Pro
8175 Viking Ocean Cruises SIG Cruise Pro
8112 Viking River Cruises SIG Cruise Pro
8807 Virgin Voyages SID Cruise Pro
9 Windstar SIG Cruise Pro

 

SIG Cruise Pro for ClientBase Windows

This feature is only available to agencies who belong to Signature Travel Network as the SIG Cruise Pro booking engine is exclusive to this group. For more information, please contact Signature Travel Network directly at CruiseBookings@signaturetravelnetwork.com.

Signature members can log into the Signature Intranet, http://www.signaturetravelnetwork.com, and find setup instructions under Communications > Support Documents > Technology Tools > SIG Cruise Pro powered by Odysseus Solutions.

Set Up SIG Cruise Pro (Windows)

Step 1) Create a Live Connect Provider for SIG Cruise Pro if none exists by going to Utilities|Live Connect Providers, and clicking Add. (It’s a good idea to check if the URL is correct.)

  • Provider Name: Enter SIG Cruise Pro.
  • URL: https://www.signaturetravelnetwork.com/SigNet/index.cfm/LiveConnect/OdysseusCruiseBooking
  • Travel Category: Select Cruise from the drop-down menu.
  • Import XML from: Enter HTML Source.

Step 2) Set up for Live Connect agent logins can be done individually or globally for the agency. Users can set up their own logins by going to Utilities|My Login|Live Connect and clicking Add. To set up globally, go to Global Defaults|Res Card Defaults|Live Connect to enter the User Name, and Password that everyone in agency will use. When Live Connect is launched, the system first looks to see if there is login information at the User Login level, and if not, then looks at the global login.

  • Live Connect Provider: Select SIG Cruise Pro from the drop-down list.
  • User Name, Password, Agency Code: Enter your SigNet User Name, your Password, and Agency Code*.  
    • *The agency code is the Agency Key for your branch.  To find in SigNet go to Tools & Reports > My Branch Profile > look in the column on the right for your Agency Key. 
  • Account Number is left blank.

Step 3) SIG Cruise Pro can import from several different cruise lines. Before using Live Connect, open or create each vendor profile and enter the unique vendor identifier.  First click Live Connect Providers and Add to include SIG Cruise Pro along with the Vendor Code.    See SIG Cruise Pro Participating Vendors and Vendor Code.

 

Creating a New Reservation (Windows)

Step 1) When ready to book on-line, create a client Res Card and fill in the Agent, Status, Reservation Cycle, Trip Name, Region/Destination fields and select the travelers. Use the Add Reservation button to start a new reservation. Fill in the Vendor and Travel Category fields and then click Live Connect.http://static.trams.com/CBW38/images/An%20In-Depth%20Look%20at%20Live%20Connect.18.1.19.jpg

Step 2) Click Create New Reservations.

Step 3) Select customer data to book the reservation (Traveler, Credit Card, Phone and Billing Address) and click Connect.

http://static.trams.com/CBW38/images/An%20In-Depth%20Look%20at%20Live%20Connectfirst.20.1.03.jpg

Step 4) Although still in ClientBase, you are now on-line in SigNet.  Search for the desired sailing and click on the Green SIG Cruise Pro button to book. Complete the reservations using instructions supplied by the provider when you registered. When the reservation is confirmed, click Import Reservation. All reservation data booked on-line is now located in ClientBase.

 

Importing an Existing Reservation (Windows)

Step 1) Create a new Res Card Reservation. Enter the vendor name and click Live Connect. Confirm that the correct Provider is selected and click Import an Existing Reservation. **If your login credentials and reservation number are not present in ClientBase before connecting, the import will not work. Click Okay.

Or

Step 1) Open or create a new Res Card. Click Live Connect in the lower right corner of the Res Card screen. Select the Provider and click on Import and Existing Reservation. **If your login credentials and reservation number are not present in ClientBase before connecting, the import will not work. Click Okay.

Step 2) You will need to retrieve the reservation on the site. Locate the booking and click Manage and then Details to pull up the reservation. 

Step 3) When the booking details are displayed, click Import Reservation.

All reservation data booked on-line is now located in the reservation fields in ClientBase.

 

Retrieve an Existing Reservation for Editing or Canceling (Windows)

Step 1) Open your current Reservation and click on Live Connect. Click Retrieve Reservation.

Step 2) Depending on how the provider implemented this feature, you may be taken directly to the booking confirmation, or you may need to retrieve the reservation on the site.

Step 3) Edit or cancel the reservation using instructions supplied by the booking engine.

Step 4) When the reservation is confirmed and booking details displayed, click Import Reservation.

All reservation data edited or cancelled online is now located in the reservation fields in ClientBase.

 

SIG Cruise Pro for ClientBase Online

This feature is only available to agencies who belong to Signature Travel Network as the SIG Cruise Pro booking engine is exclusive to this group. For more information

please contact Signature Travel Network directly at CruiseBookings@signaturetravelnetwork.com.

Signature members can log into the Signature Intranet, http://www.signaturetravelnetwork.com, and find setup instructions under Communications > Support Documents > Technology Tools > SIG Cruise Pro powered by Odysseus Solutions.

Set Up SIG Cruise Pro (Online)

Step 1) Once you have obtained accurate login information, you need to add this Live Connect Provider into ClientBase by going to Tools|Settings|Live Connect Providers and clicking Add.

Fill in the following fields:

  • Name of the Provider: In blank field provided, type SIG Cruise Pro.
  • URL: https://www.signaturetravelnetwork.com/SigNet/index.cfm/LiveConnect/OdysseusCruiseBooking
  • Travel Category: Select Cruise
  • Import XML from: Select HTML Source.
  • Include Authentication: Leave blank.
  • Click Save.

Step 2) Set up for Live Connect agent logins can be done individually. When Live Connect is launched, the system first looks to see if there is login information at the User Login level, and if not, then asks the user to login at the provider website. Each user can put in their own login information under Tools|My Login|Live Connect. Click Add and enter the following information:

  • Live Connect Provider: Select SIG Cruise Pro from the drop-down list.
  • User Name, Password, Agency Code: Enter your SigNet User Name, your Password, and Agency Code*.  
    • *The agency code is the Agency Key for your branch.  To find in SigNet go to Tools & Reports > My Branch Profile > look in the column on the right for your Agency Key. 
  • Account Number is left blank.

Step 3) SIG Cruise Pro can import from several different cruise lines. Before using Live Connect, open or create each vendor profile and enter the unique vendor identifier.

First click Live Connect Providers and Add to include SIG Cruise Pro along with the Vendor Code.

 

Creating a New Reservation (Online)

***Important Note: You must download the Live Connect extension for Chrome before using Live Connect with ClientBase Online.  Chrome is the supported browser.  Please click here for instructions on downloading the extension.

 

Step 1) Retrieve the desired client profile, create a new Res Card and after entering basic Res Card info, launch Live Connect by clicking Live Connect on the menu bar. (You can also launch Live Connect from the Profile action gear.)

 

Step 2) Complete the Live Connect settings by identifying the vendor, the Live Connect Provider and appropriate Login information.

Step 3) Click the Create New Reservation button.

Step 4) Select any Profile, Passenger, Branch and Res Card information you want to use to book the reservation and click Connect to launch the on-line booking engine.

 

Step 5) A new browser window will open for SIG Cruise Pro.  Complete the reservation(s) using instructions supplied by SIG Cruise Pro upon registration.  When the reservation is confirmed, click on the Live Connect Extension, and then select Import Reservation.  All reservation data booked on-line is now located in the reservation fields in ClientBase.

Note: If you do not have the Live Connect extension installed, click here for directions on installation.

 

 

Importing an Existing Reservation (Online)

Step 1) Create a new Res Card or open an existing one and launch Live Connect by clicking the Live Connect icon.

Step 2) Complete the Live Connect settings by identifying the vendor, the Live Connect Provider and appropriate Login information if not auto-populated.

Step 3) Enter the confirmation number for the reservation you want to import and click Import Existing Reservation.

  • If your login credentials and reservation number are not present in ClientBase before connecting, the import will not work.

Step 4) You will need to retrieve the reservation on the site. Locate the booking and click Manage and then Details to pull up the reservation.

Step 5) Once the reservation details are shown, click on the Live Connect Extension, and then select Import Reservation.  All reservation data booked on-line is now located in the reservation fields in ClientBase.

 

Retrieve an Existing Reservation for Editing or Canceling (Online)

To edit or cancel an existing reservation using Live Connect, follow these steps:

Step 1) Launch Live Connect from inside the Live Connect reservation to edit or cancel. Click Live Connect.

Step 2) Confirm all Live Connect settings including confirmation number, and click Retrieve Reservation.

Step 3) Live Connect launches the booking engine site in a new browser tab. Edit or cancel the reservation using instructions supplied by the booking engine.  Once done, click on the Live Connect Extension, and then select Import Reservation.  All reservation data booked on-line is now located in the reservation fields in ClientBase.

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