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TravTech CruiseBase

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TravTech CruiseBase

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TravTech CruiseBase Features

TravTech CruiseBase supports the following Live Connect features if checked:

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TravTech CruiseBase Vendors and Vendor Codes

CODE

VENDOR NAME

LIVE CONNECT PROVIDER

566

Carnival Cruise Lines

TravTech CruiseBase

568

Celebrity Cruises

TravTech CruiseBase

578

Costa Cruise Lines

TravTech CruiseBase

579

Crystal Cruises

TravTech CruiseBase

580

Cunard Line

TravTech CruiseBase

582

Disney Cruise Line

TravTech CruiseBase

608

Holland America Lines

TravTech CruiseBase

624

Norwegian Cruise Lines

TravTech CruiseBase

636

Princess Cruises

TravTech CruiseBase

638

Royal Caribbean International

TravTech CruiseBase

 

TravTech CruiseBase for ClientBase Windows

If you are not currently registered to use TravTech CruiseBase, contact TravTech Sales at 800-531-9246 or via e-mail at sales@travtech.com. Upon registering as a new user, login credentials are provided. After receiving this information for each agent, take the following steps.

Set Up TravTech CruiseBase (Windows)

Step 1) Create a new or check that a Live Connect Provider for TravTech CruiseBase exists by going to Utilities|Live Connect Providers, and clicking Add. (Make sure the URL is correct if Provider is present.)

  • Provider Name: Enter TravTech CruiseBase.
  • URL: http://www.cruisebase.com/abc16/sd/lc/LiveConnectLogin.aspx
  • Travel Category: Select Cruise from the drop-down.
  • Import XML from: Select HTML Source.

Step 2) Set up for Live Connect agent logins can be done individually or globally for the agency. Users can set up their own logins by going to Utilities|My Login|Live Connect and clicking Add. To set up globally, go to Global Defaults|Res Card Defaults|Live Connect to enter the User Name, and Password that everyone in agency will use. When Live Connect is launched, the system first looks to see if there is login information at the User Login level, and if not, then looks at the global login.

  • Live Connect Provider: Select TravTech CruiseBase from the drop-down list.
  • User Name, Password and Account Number: Enter the necessary fields based upon the login information provided to you when you contacted TravTech CruiseBase.
  • Agency Code is left blank.

Step 3) When you registered, TravTech CruiseBase provided you with a list of participating vendors and vendor codes. Locate or create a new profile in ClientBase for each vendor on the table below. From the Profile General Info tab, click Live Connect Providers. Click Add and select TravTech CruiseBase the drop-down list. Enter the vendor code from the table here. Click OK.

 

Create New TravTech CruiseBase Reservation (Windows)

Step 1) When ready to book on-line, create a client res card and fill in the Agent, Status, Reservation Cycle, and Trip Name fields and select the travelers. If you do not know the vendor you are using, click the Live Connect button in the lower right hand corner of the main Res Card screen to launch TravTech CruiseBase from the Res Card level. If you do know the vendor you are booking, use the Add Reservation button to start a new reservation. Select Vendor and then click Live Connect.

Step 2) Select the TravTech CruiseBase from the drop-down menu by Connect To and then click Create New Reservations.

Step 3) Select customer data to book the reservation (Traveler, Credit Card, Phone and Billing Address) and click Connect.

Step 4) Although still in ClientBase, you are now on-line at the TravTech CruiseBase booking site. Complete your reservation as you normally would using TravTech CruiseBase’s booking features. If you are not familiar with how to use TravTech CruiseBase booking tools, please e-mail TravTech support, helpdesk@travtech.com. When the reservation is confirmed, click Import Reservation. All reservation data booked on-line is now located in the ClientBase Reservation record.

 

Import Existing Reservation Made Outside of ClientBase (Windows)

Create a new reservation and click Import Existing Reservation. Enter the confirmation number or leave blank. If you have entered a confirmation number, the system automatically retrieves and imports the reservation. If no confirmation number is entered, when in TravTech CruiseBase website, go to the retrieve reservation area. Once the reservation details are showing, click Import and the details of the reservation are imported into the ClientBase Reservation record.

 

Retrieve Existing Reservation Made Outside of ClientBase (Windows)

To edit or cancel an existing reservation using Live Connect, follow these steps:

Step 1) Launch Live Connect from inside the reservation to edit or cancel in ClientBase.

Step 2) A dialog box appears. Click Retrieve Reservation.

Step 3) Live Connect launches the booking engine site. Edit or cancel the reservation using instructions supplied by the booking engine, and click Import Reservation. All reservation data edited or cancelled online is now located in the reservation fields in ClientBase.

 

TravTech CruiseBase for ClientBase Online

If you are not currently registered to use TravTech CruiseBase, contact TravTech Sales at 800-531-9246 or via email at sales@travtech.com Upon registering as a new user, login credentials are provided. After receiving this information for each agent, take the following steps.

Set Up TravTech CruiseBase (Online)

Step 1) Once you have obtained accurate login information, you need to add this Live Connect Provider if it does not already exist into ClientBase by going to Tools|Settings|Live Connect Providers and clicking Add.

Fill in the following fields:

  • Name of the Provider: In blank field provided, type the name of the Provider.
  • Status: Leave the default of Active. If you ever want to make it Inactive, go back in this area to turn off.
  • URL: Type http://www.cruisebase.com/abc16/sd/lc/LiveConnectLogin.aspx .
  • Travel Category: Select Cruise.
  • Import XML from: Select HTML Source.
  • Include Authentication: None.
  • Click Save.

Step 2) Each user can put in his own login information under Tools|My Login|Live Connect or enter one set of login information for a Live Connect provider for all agents by going to Tools|Settings|Live Connect Login. Click Add and enter the following information:

  • Live Connect Provider: Select TravTech CruiseBase from the drop-down list.
  • User Name, Password and Account Number: Enter the necessary fields based upon the login information provided to you when you contacted provider.
  • Agency Code is left blank.

Step 3) When you registered, TravTech CruiseBase provided you with a list of participating vendors and vendor codes. Locate or create a new profile in ClientBase for each vendor on the table below. From the Profile General Info area, click Live Connect Providers. Click Add and select TravTech CruiseBase the drop-down list. Enter the vendor code from the table here. Click Save.

 

Create New TravTech CruiseBase Reservation (Online)

***Important Note: You must download the Live Connect extension for Chrome before using Live Connect with ClientBase Online.  Chrome is the supported browser.  Please click here for instructions on downloading the extension.

 

Step 1) When ready to book on-line, create a client res card and fill in the Agent, Status, Reservation Cycle, and Trip Name fields and select the travelers. If you do not know the vendor you are using, click the Live Connect button in the lower right hand corner of the main Res Card screen to launch TravTech CruiseBase from the Res Card level. If you do know the vendor you are booking, use the Add Reservation button to start a new reservation. Select Vendor and then click Live Connect.

Step 2) Select the TravTech CruiseBase from the drop-down menu by Connect To and then click Create New Reservations.

Step 3) Select customer data to book the reservation (Traveler, Credit Card, Phone and Billing Address) and click Connect.

Step 4) A new browser window will open for TravTech CruiseBase. Complete your reservation as you normally would using TravTech CruiseBase’s booking features. If you are not familiar with how to use TravTech CruiseBase booking tools, please e-mail TravTech support, helpdesk@travtech.com. When the reservation is confirmed, click on the Live Connect Extension, and then select Import Reservation.  All reservation data booked on-line is now located in the reservation fields in ClientBase.

Note: If you do not have the Live Connect extension installed, click here for directions on installation.

 

 

Import Existing Reservation Made Outside of ClientBase (Online)

Create a new reservation and click Import Existing Reservation. Enter the confirmation number or leave blank. If you have entered a confirmation number, the system automatically retrieves and imports the reservation. If no confirmation number is entered, when in TravTech CruiseBase website, go to the retrieve reservation area. Once the reservation details are showing, click on the Live Connect Extension, and then select Import Reservation.  All reservation data booked on-line is now located in the reservation fields in ClientBase.

 

Retrieve Existing Reservation Made Outside of ClientBase (Online)

To edit or cancel an existing reservation using Live Connect, follow these steps:

Step 1) Launch Live Connect from inside the reservation to edit or cancel in ClientBase.

Step 2) A dialog box appears. Click Retrieve Reservation.

Step 3) Live Connect launches the booking engine site in a new browser tab. Edit or cancel the reservation using instructions supplied by the booking engine.  Once done, click on the Live Connect Extension, and then select Import Reservation.  All reservation data booked on-line is now located in the reservation fields in ClientBase.

 

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