Before Using This Guide:
Review the steps for ClientBase Online GDS integration setup before following the steps in this guide.
Review the steps for ClientBase Online GDS integration setup before following the steps in this guide.
If you receive the "A required ActiveX control for Apollo (or Sabre) failed to load in your browser because, "System Error. Code 5. Access is denied." message when performing a Merge to PNR with Apollo or Sabre, follow the directions below.
Indications are that the ActiveX control needs to be updated, but at the time of failure the control is already in use and cannot be updated.
Step 1: Remove existing ActiveX add-on
- Exit from all Microsoft Edge instances.
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Check in Task Manager tool and terminate any hidden Microsoft Edge tasks that are running.
- To open the Task Manager, hold down the CTRL, ALT and Delete keys all at once.
- Select 'Task Manager' from the list.
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Go to the Control Panel
- Select Search from the task bar and type Control Panel
- Select Internet Options
- Click on the Programs tab
- Click Manage add-ons
- Select Downloaded Controls from the Show: drop down
- Select the MergeToPNRX Control
- Click Disable
- Click the More Information hyperlink
- Click the Remove button
- Click the Close button
- The control should be disabled from the list.
- Login to ClientBase Online.
- Login to the GDS.
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Confirm neither are running in 'Elevated Mode':
- Open Task Manager.
- Go to Details tab.
- If 'Elevated' column does not show, right click on any column header and 'Select Columns'.
- Elevated is towards the bottom of the list, check the box.
- Search for 'ClientBase Online' in the list - Elevated should be No.
- Search for your GDS on the list - Elevated should be No.
- Proceed with PNR import/merge to PNR and install the ActiveX when prompted.
- There should be a pop-up (or an indicator if popups are disabled) to install the control.