ClientBase uses the Galileo Desktop (Focalpoint) to communicate with Travelport+ and Apollo. Smartpoint allows agents to hide the Galileo Desktop.
If the Galileo Desktop is hidden, ClientBase will not be able to use PNR Import or merge-to-PNR. To maintain PNR integration, do not disable Galileo Desktop. Do not select the highlight option below.
To check your Galileo Desktop settings, open the Smartpoint Application Settings window and look for the Hide Galileo Desktop option. It must be unchecked.
If the option is not displayed in your Smartpoint Application Settings window, contact Travelport support to help you re-enable the Galileo Desktop.