Purpose
This article helps you quickly identify which service fee workflow applies based on what you are doing right now in Travelport+.
Service fee processing in Travelport+ (Galileo 1G) depends on:
- Whether an airline ticket is being issued
- Whether the transaction is an exchange
- Whether the fee is ARC/BSP or supplier (non-ARC/BSP)
- When the service fee is issued in relation to ticketing
Selecting the correct workflow ensures service fees interface correctly to Trams Back Office.
Quick Start — Choose Your Workflow
| Scenario | Workflow |
|---|---|
| I am issuing airline tickets and a service fee at the same time | Issuing ARC/BSP Service Fees with Airline Tickets (TKPSFP) |
| I need to issue a service fee separately from ticketing | Issuing Standalone ARC/BSP Service Fees (SFP) |
| I am charging a supplier (non-ARC/BSP) service fee | Issuing Supplier (Non-ARC/BSP) Service Fees |
| I am processing an exchange ticket | Processing Exchanges with Service Fees (Travelport+ / Galileo 1G) |
| I am setting this up for my agency or troubleshooting Trams behavior | Setting Up Service Fees in Trams Back Office |
Decision Guide
Use TKPSFP only when all the following are true:
- You are issuing new airline tickets
- The service fee is issued at the same time as ticketing
- This is not an exchange
- Your agency supports ticketing with service fees
If any of these conditions are not met, do not use TKPSFP.
Use SFP or supplier workflows when:
- Issuing a service fee without airline ticketing
- Issuing a service fee after ticketing
- Processing any type of exchange
- Charging supplier (non-ARC/BSP) service fees
If you are unsure whether your agency supports TKPSFP, ask your Trams Back Office team before proceeding.
Key Rules (Applies to All Workflows)
Important
- TKPSFP must not be used for exchanges
- When issuing standalone or supplier service fees, DI.FT accounting must exist before invoicing
Failure to follow these rules will prevent service fees from interfacing correctly.
One-Line Rule of Thumb
- Normal ticket + service fee together? → TKPSFP
- Anything else? → Standalone or supplier service fee workflows